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Concierge Plaza San Rafael

3.0 star property
Cuyutlan beachfront hotel with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Concierge Plaza San Rafael

Front of property
Outdoor pool
Front of property
Interior
Standard Room Ocean View

Reviews

6.0 out of 10

Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Laundry facilities
  • Free parking
  • Free WiFi
Main amenities
  • Daily housekeeping
  • On the beach
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Garden
  • Self-serve laundry
  • Concierge services
  • Picnic area
  • Wedding services
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 2 Double Beds, Garden Area

Deluxe Room, 2 Double Beds, Garden Area

Deluxe Room, 2 Double Beds, Garden Area

Highlights

Air conditioning
LED TV
Ceiling fan
Private bathroom
Daily housekeeping
Desk
  • 25 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room Ocean View

Standard Room Ocean View

Standard Room Ocean View

Highlights

Balcony
LED TV
Ceiling fan
Private bathroom
Daily housekeeping
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room Interior View

Standard Room Interior View

Standard Room Interior View

Highlights

LED TV
Ceiling fan
Private bathroom
Daily housekeeping
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Private bathroom
Daily housekeeping
  • 4 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Sea View

Free WiFi

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free WiFi

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe

Free WiFi

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

Similar properties

Outdoor pool

Hotel San Miguel

Pool
Parking available
Free WiFi
Restaurant
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About the area

Map
Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350

What's nearby

  • Cuyutlan Beach - 1 min walk - 0.1 km
  • Cuyutlan Boardwalk - 1 min walk - 0.2 km
  • Community Museum of Salt - 6 min walk - 0.5 km
  • Tortugario Ecological Center - 9 min drive - 4.4 km
  • Playa San Pedrito - 26 min drive - 34.7 km

Getting around

  • Manzanillo, Colima (ZLO-Playa de Oro Intl.) - 60 min drive

Restaurants

  • ‪Enramada Pancho - ‬15 min drive
  • ‪Enramada "El Amigo ñeca - ‬15 min drive
  • ‪Mariscos el Excelente - ‬2 min walk
  • ‪La Ola Verde - ‬1 min walk
  • ‪Restaurant Morelos - ‬1 min walk

About this property

Concierge Plaza San Rafael

Enjoy your visit to Cuyutlan with a stay at Concierge Plaza San Rafael. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurante 7 Mares, which serves Mexican cuisine and is open for breakfast and lunch. A terrace and a garden are other highlights.

Languages

English, Spanish

At a glance

Hotel size

  • 30 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 6:00 AM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Free off-site parking nearby

Other information

  • Designated smoking areas

Property amenities

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • 3 buildings/towers
  • Built in 1999
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Traditional architecture

Room amenities

Be entertained

  • 32-inch LED TV

Home comfort

  • Ceiling fan

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

Restaurante 7 Mares – Overlooking the ocean and pool, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and light fare. Guests can enjoy drinks at the bar.

Fees & policies

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Concierge Plaza San Rafael
Concierge Plaza San Rafael Cuyutlan
Concierge Plaza San Rafael Hotel
Concierge Plaza San Rafael Hotel Cuyutlan
Concierge Plaza Rafael Hotel
Concierge Plaza San Rafael Hotel
Concierge Plaza San Rafael Cuyutlan
Concierge Plaza San Rafael Hotel Cuyutlan

Frequently asked questions

Does Concierge Plaza San Rafael offer free cancellation for a full refund?
Yes, Concierge Plaza San Rafael does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Concierge Plaza San Rafael?
Yes, there's an outdoor pool.
Are pets allowed at Concierge Plaza San Rafael?
Sorry, pets aren't allowed.
Is parking offered on site at Concierge Plaza San Rafael?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Concierge Plaza San Rafael?
Check-in start time: 6:00 AM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Concierge Plaza San Rafael?
No, this hotel doesn't have a casino, but Juega, Juega (24-min drive) and Orus Casino (27-min drive) are both nearby.
What is there to do at Concierge Plaza San Rafael and nearby?
Concierge Plaza San Rafael has an outdoor pool and a picnic area, as well as a garden.
What's the area around Concierge Plaza San Rafael like?
Concierge Plaza San Rafael is a short 1-minute walk from Cuyutlan Beach and 6 minutes' walk from Community Museum of Salt.

Concierge Plaza San Rafael Reviews

Reviews

6.0

Good

6.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Poor

TOTTALLY SCAM DONT GO! This hotel is under construction, there is no water, electricity or any service. their phone is not in service, The room they give me was dirty no towels, not even toilet paper. Stuff didn't give me any information, i asked for a relocation. They say it was my problem. I asked for a refund, they say no refund are made. I contacted expedia they said, booking was in process so they will check with hotel to see IF THEY AGREE TO REFUND MY MONEY, i had to pay transportation, another expensive hotel because couldn't find any rooms available. Horrible experience. I email the property haven't answer.
Ana, 2-night trip
Verified Expedia guest review

4/10 Fair

The property is not worth the priced
Ramiro, 1-night family trip
Verified Expedia guest review

4/10 Fair

The area us pretty dead. Property and room falling apart with little maintenance ir poor repairs. It appeared to me the town is decaying for several years. No investment in the properties around while i understand that Covid had a great impact, i would not return..ever. Nothing to do. Beaches are not for swimming. Clean but strong currents
maria, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Awesome view.
Kenneth, 1-night family trip
Verified Expedia guest review

4/10 Fair

The only good thing was being really close to the beach .
Maricela, 2-night romance trip
Verified Expedia guest review

2/10 Poor

The worst
To many cockroaches to sleep there Everything too old and dirty Could not stay the night
antulio, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Horrible
Horrible condition stay away , probably 40 or 50 years ago was nice but they haven’t invest a dime on it :(
Ana L, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Not the best but not the worst.
The pictures look better than the actual place, I'm guessing the pictures in the hotel description are outdated or were taken back when the place was new. The hotel was very run down. In the amenities it says lounge bar but we never found it. The doors to the room would jam and would not lock properly. There is no restaurant so you either have to bring your own food or pay at one of the many locations in the small town or on the beach where the food is extremely bland, bad quality and overpriced. The Hotel itself needs a lot of work and maintenance. There are no towels in the room, we had to keep asking and coming to reception to get them ourselves. The service is terrible. They also say there is free wifi but it doesn't reach any of the rooms. The best part about the place was the pool, also needs some maintenance but it served its purpose.
2-night family trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

Aurora, 8-night romance trip
Verified Hotels.com guest review

4/10 Fair

All the existen áreas are in Poor conditions Needs to be updated Bathroom Lavatories All doors Windows
rodriguezjorgea, 2-night trip
Verified Expedia guest review

2/10 Poor

I not recomend is agli place
Bad experience is old place dirty agly bathroom not aircondi
3-night business trip
Verified Hotels.com guest review

4/10 Fair

Not a good place to stay.
The only good thing about the hotel was the location, view and all the good places to eat nearby. It's very run down.
Catherine, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Hotel closed
Arrived to the property only to find out it was closed, no body at the hotel.
Verified Travelocity guest review

2/10 Poor

Customer service
The first room we stayed in had a huge gap above the door, making mosquitos and salamanders come in and out constantly. The receptionist at the time just told us to put a towel to cover the gap. The second room we stayed in, the water stopped working. Making us having to switch rooms a third time.
Verified Hotels.com guest review

8/10 Very good

good
friday was a wed. from 9 pm till 4am.... overall good clean nice
Verified Hotels.com guest review

4/10 Fair

CUYUTLAN
HOTEL IS OK FOR THE PRICE, UNCOMFORTABLE BEDS, MANY MOSQUITOS ON THE PROPERTY (PATIO, GARDEN,POOL). BEACH IS UGLY AND THE TIDE IS VERY STRONG. WEATHER OK FOR THE SEASON.
Verified Hotels.com guest review

2/10 Poor

My partner and I checked into the hotel around 7:00 pm. There was never any HOT WATER and the room was so uncomfortably warm it was like a sauna! Around 8:30 the night watchman, the only employee at the hotel knocked on our door and said we needed to pay additional money. It was very strange and weird! I said no that was not correct and I would speak to them in the morning. In the morning I spoke to a woman and explained that when you book through hotels.com all fees were included. She insisted that I pay additional money. I walked her through the booking process online so she could see that the price for the room was exactly what I had already paid with hotels.com, and that I did not owe anything extra. She was very rude and then lied saying that the hotels.com price was incorrect. At this point I just wanted to get away from this hustler trying to shake me down for extra cash. I gave her the money and left, saying I would be calling hotels.com and letting them know exactly what shady dealings had transpired at this hotel. We travel a lot and have booked over 90 hotel nights this year alone. Hotels.com was wonderful as usual when I called them and they took care of everything for us. I hope this review will help other unwary foreigners from being taken advantage of by unscrupulous and dishonest people. Stay away from this establishment.... There are many other decent and honest businesses all around.
Verified Hotels.com guest review

2/10 Poor

Terrible
Don't waste your money or time!!!! This hotel is nothing like the photos. The rooms are DIRTY and need repair. The ceiling fan barely worked and the room was hot, stuffy and like an oven. The noise was unbearable and we could barely get a few hours of sleep. When we tried to address the issues the staff was rude, and uncaring. No tv, no airconditioning, no restaurant and dirty... No thank you.
Verified Hotels.com guest review

6/10 Good

Hotel not good, but area really good
This hotel looks a lot better in pictures that in person, the hotel is ok, right by the beach which is great, but the condition of the rooms are really not good, no A/C, old, not so clean, and there are a lot of mosquitos. Pool is nice, and the food by the beach is amazing. They receive you with fresh coconuts to drink. Little town of Cuyutlan is good to walk by. Beware, because this beach is open and not safe because of sharks.
Verified Hotels.com guest review

2/10 Poor

Pésimo estado del hotel
A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una pintura en años y los baños están están llenos de moho , grietas y puertas cayéndose a pedazos literal. La alberca está fría . Tuve que pagar 250 pesos adicionales al día por tener aire acondicionado
Luis, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Luis Antonio, 2-night trip
Verified Expedia guest review

4/10 Fair

Richard, 1-night trip
Verified Expedia guest review

2/10 Poor

Las fotos que aparecen es la aplicacion no son correctas la propiedad se encuentra en deplorables condiciones, nada seguro para el huésped el personal nada amable, se trato de contactar a la afitriona y nunca respondio, teemine saliendome antes de mi reserva y no continuar mi hospedaje en ese sitio
Antonio, 2-night trip
Verified Expedia guest review

4/10 Fair

No me gustó, hice la reserva ion por expedia y llegue al hotel y no sabían nada y no me querían dar habitación. Me dijo el de la recepción qué lo viera con la aplicación y ya me habían cobrado en Expedia. Muy mala experiencia
Ruth, 1-night family trip
Verified Expedia guest review