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Sereno Hotel

3.0 star property
San Cristóbal de las Casas hotel with spa and bar/lounge

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sereno Hotel

IL Giardino
Terrace/patio
Fireplace
Front of property
Property entrance

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Connecting rooms available
  • Spa
  • Pet-friendly
  • Free parking
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Fitness centre
  • Bar/lounge
  • Room service
  • Terrace
  • Garden
  • Snack bar/deli
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Premium bedding
The price is NZ$124
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Premium bedding, individually decorated, individually furnished

Deluxe Room

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Premium bedding
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Premium bedding, individually decorated, individually furnished

Family Room

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Bed

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About the area

Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Mesoamerican Museum of Jade - 1 min walk
  • San Cristóbal de las Casas Cathedral - 4 min walk
  • Plaza 31 de Marzo - 4 min walk
  • Foro Cultural Kinoki - 7 min walk
  • Santo Domingo Handicraft Market - 9 min walk

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 94 min drive

Restaurants

  • ‪El Mezcalito - ‬2 min walk
  • ‪Café Bar Revolucion - ‬2 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Casa de Ahn - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk

About this property

Sereno Hotel

Enjoy your visit to San Cristóbal de las Casas with a stay at Sereno Hotel. Guests can be pampered with massages at the spa. A bar/lounge, a fitness centre and a snack bar/deli are other highlights at this Colonial hotel.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 6 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 8:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Hosted evening meals each Tuesday, Wednesday, Thursday, Friday and Saturday for a surcharge
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • Fitness centre
  • Full-service spa
  • Colonial architecture

Accessibility

  • Smooth flooring in public areas

Room amenities

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Home comfort

  • Heating
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Garden
  • Individually furnished and decorated

Freshen up

  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has couples treatment room(s). Services include massages.

Dining

INDÓMITO – Overlooking the garden, this bar serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Hosted evening meal costs MXN 400

Children & extra beds

  • Rollaway beds are available for MXN 250.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 250.00 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Does Sereno Hotel offer free cancellation for a full refund?
Yes, Sereno Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sereno Hotel?
Yes, cats and dogs are welcome. There's a charge of MXN 250.00 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Sereno Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Sereno Hotel?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Contactless check-out is available.
What is there to do at Sereno Hotel and nearby?
Sereno Hotel has a spa and a fitness centre, as well as a garden.
Does Sereno Hotel have any outdoor private spaces?
Yes, every room features a garden.
What's the area around Sereno Hotel like?
Sereno Hotel is a short 1-minute walk from Mesoamerican Museum of Jade and 4 minutes' walk from San Cristóbal de las Casas Cathedral.

Sereno Hotel Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Hans, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Tiene agua caliente
Jorge Gerardo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

James E, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Too noisy
This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Bibiana, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Not what we expected, not what was on the website.
bonifacio, 2-night romance trip
Verified Expedia guest review

8/10 Very good

claudia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Salvador, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff and beautiful hotel!
Anna, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Wonderful and a very very unique hotel!
Anna, 7-night trip
Verified Orbitz guest review

10/10 Exceptional

My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
Alexa, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

What a great property and location. The restaurant is also awesome.
Marc, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
Fernanda, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Something different
It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .
Alex, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay!! Can’t wait to come back!
Alexander, 3-night trip
Verified Hotels.com guest review

6/10 Good

You are paying the location
Good location, near Zocalo, however very noisy. Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.
Coline, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing
8-night business trip
Verified Expedia guest review

8/10 Very good

A little gem!!
When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip! The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,, The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.
Ronald, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Spacious, comfortable rooms in great location
Spacious comfortable rooms, great food, perfect location!
1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect hotel
Sereno is a big house with few rooms. My room was very big and ckean with a lot of light. The bathroom also very big. The TV has Netflix. It is ine block from everything. So nice. Perfect and also cheap
Isabel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Luxurious hotel right in town
Luxurious hotel. Wish we could have stayed longer!
Abby, 2-night trip
Verified Expedia guest review

2/10 Poor

Loud dance music from hotel DJ until late night!
Our short stay in lovely San Cristobal was marred by two things. One, the bathroom (which was open to the rest of the room in the modern style, and without a curtain or frosted glass) smelt bad and because it was 'in' the main room we couldn't escape the smell. Two, and much more problematically, the hotel had one of its apparently regular performance nights on when we were there, which are held in the courtyard from where all the rooms are accessed. This wasn't an issue when a stand up comic was on, but was unbearable when ridiculously loud dance music was played until late into the night. This was so loud that when the music finally did stop, our ears were ringing with tinnitus. When I complained, the staff were friendly but explained that they couldn't do anything as it was "an art hotel" (which reading other negative reviews seem to be their catch-all excuse). This would be fair enough if the hotel website gave any indication that guests at their raves got priority over paying hotel guests, or if this were explained at check in, but neither of these were the case. So effectively our room could not be used as a hotel room (relaxing, reading, sleeping, etc) from about 8pm until nearly midnight. This was a shame as otherwise the hotel seemed nice in general and in a great location. My advice: whatever you do, call before you book and make sure one of these performance nights are not on.
1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Great boutique hotel, good staff. I stayed at Il Giardino which is quiet and you have privacy.
Luis Alfonso, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

We love this hotel and stay here frequently.
The staff is great and very accommodating. Only downside is the water pressure, but is expected in San Cristobal. You cannot beat it for the price and location.
Sally, 4-night trip
Verified Expedia guest review