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All properties in Puerto de la Cruz, Canary Islands, Spain
1 room, 2 adults

My City Hotel, Puerto de la Cruz, Spain

3-star3 stars
Great for familiesThis property has good facilities for families.
Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife, 38400, Spain

3-star hotel with outdoor pool, near San Juan Church
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect™ Rewards stamps here
  • near small harbour and center of the city and many restaurants modern clean very…Apr 18, 2020
  • Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also…Mar 2, 2020

My City Hotel, Puerto de la Cruz, Spain

  • Habitación triple, balcón
  • Habitación, balcón
  • Habitación, terraza
  • Habitación doble
  • Junior Room

What’s around My City Hotel, Puerto de la Cruz, Spain


  • Loro Park - 28 min walk
  • Garden Beach - 13 min walk
  • San Juan Church - 3 min walk
  • Plaza del Charco - 3 min walk
  • Taoro Park - 11 min walk
  • San Felipe Castle - 11 min walk
  • Casino Puerto de la Cruz - 15 min walk
  • Teide Observatory - 20.9 mi / 33.7 km

Getting around

  • Tenerife (TFS-Tenerife South) - 74 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 35 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 50 rooms


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • No parking

  • Free nearby parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Pool umbrellas
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Elevator
  • Rooftop terrace
  • Television in common areas
  • In-room accessibility
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
Languages Spoken
  • English
  • German
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Freshen up
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping

My City Hotel, Puerto de la Cruz, Spain’s small print

Also known as

  • My City Hotel Puerto de la Cruz
  • My City Puerto de la Cruz
  • My City Hotel Hotel
  • My City Hotel Puerto de la Cruz
  • My City Hotel Hotel Puerto de la Cruz


Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests must contact this property in advance to reserve cribs/infant beds.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property is licensed under an applicable law.Property Registration Number H-38/4.315

Optional extras

Late check-out can be arranged for an extra charge of EUR 18 (subject to availability)

Safes in guestrooms can be used for EUR 2.50 per night

Buffet breakfast is offered for an extra charge of EUR 7.50 for adults and EUR 3.75 for children (approximately)

Airport shuttle service is offered for an extra charge of EUR 25 per person (one-way)

Airport shuttle service for children up to age 18 costs EUR 25 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for My City Hotel, Puerto de la Cruz, Spain

  • Is there a pool at My City Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at My City Hotel?
    Sorry, pets and service animals aren't allowed.
  • Is parking offered at My City Hotel?
    No, unfortunately, but there's free parking nearby.
  • Is airport shuttle service offered by My City Hotel?
    Yes, an airport shuttle is available. The charge is EUR 25 per person one-way.
  • What are the check-in and check-out times at My City Hotel?
    You can check in from 2:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge of EUR 18 (subject to availability).
  • What is there to do near My City Hotel?
    Recommended spots to visit include San Juan Church (3-min walk) and Plaza del Charco (3-min walk), along with Taoro Park (11-min walk) and San Felipe Castle (11-min walk).
  • Are there restaurants at or near My City Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include Blancobar (1-min walk), Limbo (1-min walk), and La Cuadra (1-min walk).

Recent reviews

Superb 9.0 From 88 reviews

Exceptional 10.0
Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
Christopher, gb2 night trip
Very good 8.0
Nice place to stay, great location
I was there back in February this year - forgot to leave a comment - and my overall stay was great. The staff was very helpful and smily (like most people in Puerto de La Cruz actually), the room was clean and that pool on the roof, a real + ! I traveled solo for a last minute trip and chose this hotel because of its proximity to the city center and most of the landmarks. I wasn't disappointed, I got to walk to almost everywhere in Puerto de La Cruz which was on my list (Playa Jardin, Lago Martianez, etc.) - except for Teide volcano of course ;) (a must see by the way!) Close to the main bus station and nicely located for taxis too - if you want to travel to the next door cities (I recommend Playa Bollullo). Only negative point: There is no isolation at all. You hear everything coming from other people's room and from the street until late. I could hear my neighbour's TV and the loud lady being on the phone as clear as if they were in my own room - despite having my own TV on! After a long day out it may be bothering if you want to rest. So bring your hearplugs! And you can still ask the members of staff at the reception to call your noisy neighbours if needed, they'll gently ask them to lower it a bit, they are very helpful. I recommend this hotel if you're there to visit and walk a lot + for the rooftop's pool which has an amazing view and is so peaceful.
ie4 night trip
Exceptional 10.0
Fantastic hotel in the cultural heart of town
Had an amazing stay in the heart of Puerto del la cruz, tucked away from the resort this hotel is truly in the cultural center of the town. A clean and modern room and great shower. Fantastic views from its rooftop pool. I Would highly recommend and will definitely be staying again.
Miles, gb3 night romance trip
Very good 8.0
The Perfect Stay
We had an amazing vacation and since we had a room facing a wall it says A LOT I still had a wonderful stay. Location is perfect in the lower Puerto de is Cruz, just off Plaza del Charco. Rooms are fresh, beds all new and comfortable. We slept well and I had no problem tucking the little one into bed at 8 pm. Bathroom is spacious and housekeeping works well. Breakfast area and reception area is bright and calm, but I don't recommend you sleep in as much will be out by then. Staff is helpful and knows good English. The pool area is small. That is actually a plus as it makes the sun panels sufficient enough to heat it to a somewhat comfortable temperature. The roof top sun- and pool area is really nice and certainly gives the hotel that little extra. I can gladly recommend this hotel and would certainly go back there myself. There are a few things to mention and possibly sort out. As the rooms on the lower floors facing the wall (book higher floors or with balcony!) gets little light it gets damp to an extent where for example towels won't dry sufficiently. This could be sorted with dehumidifiers in affected areas. Also I'd like notices put up about closing bathroom doors as the steem can set the fire alarm off (quite the wake-up call in the middle of the night!). And it would be nice if breakfast was refilled also with warm items during breakfast hours. We had a really nice and relaxing stay and I'd like to be back one day. Thank you!
Elida, gb7 night family trip
Exceptional 10.0
Fabulous hotel
Fabulous hotel just minutes away from the main square and the bus station. The seafront was no more than five minutes walk. Our room was a good size and very comfortable. Everything was very new and spotlessly clean. There was free wifi, TV, mini fridge and plenty of storage space. There was a walk in shower in the lovely clean bathroom. Breakfast was available but we didn't have it this time. The reception area was equipped with a coffee pod machine which was a really welcome touch. Staff were friendly and helpful and very cheerful. There was a pool on the roof and plenty of singers available. A great place to stay.
Hazel, gb2 night romance trip

My City Hotel, Puerto de la Cruz, Spain

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