The Westin Cozumel All Inclusive

Photo gallery for The Westin Cozumel All Inclusive

Primary image
Pool
Rooftop pool
Rooftop pool
Room

Overview of The Westin Cozumel All Inclusive

VIP Access

The Westin Cozumel All Inclusive

4.0 star property
Cozumel beachfront resort with 3 restaurants and spa

8.6/10 Fabulous

410 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Carretera Costera Norte KM 4.8, Zona Hotelera Norte, Cozumel, QROO, 77613
Main amenities
  • Daily housekeeping
  • On a private beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach sun loungers
  • Beach towels
  • Pool bar
  • 24-hour room service
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera Norte
  • Chankanaab National Park - 15 min drive
  • Paradise Beach - 22 min drive
  • Mr. Sancho's Beach Club - 21 min drive
  • Playa Mia Grand Beach and Water Park - 21 min drive
  • Xcaret Eco Theme Park - 252 min drive
  • Playa del Carmen Maritime Terminal - 256 min drive
  • Playacar Golf Club - 257 min drive
  • Playa del Carmen Main Beach - 256 min drive
  • Mamitas Beach - 256 min drive
  • Quinta Avenida - 256 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

About this property

The Westin Cozumel All Inclusive

The Westin Cozumel All Inclusive offers a private beach where you can relax in a sun lounger. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 3 restaurants and the 2 bars/lounges are great places to grab a cold drink. This upscale resort also features a poolside bar, a 24-hour fitness center, and a fitness center. Fellow travelers say good things about the helpful staff and location.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Bottled liquor included
In-room minibar (all beverages included)

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 152 units

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 49 lbs)*
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • Golf privileges
  • On a private beach
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 18 holes of golf
  • 2 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 42-inch Smart TV
  • Premium TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Bottled liquor included
In-room minibar (all beverages included)

Spa

Zazil has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 23.20 per night

Pets

  • Pets are allowed for an extra charge of USD 55 per accommodation, per week

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Westin Cozumel All Inclusive Resort
Westin All Inclusive Resort
Westin Cozumel All Inclusive
Westin All Inclusive
The Westin Cozumel Inclusive
The Westin Cozumel All Inclusive Resort
The Westin Cozumel All Inclusive Cozumel
The Westin Cozumel All Inclusive Resort Cozumel

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

8.8/10

Staff & service

8.3/10

Amenities

8.9/10

Property conditions & facilities

8.7/10

Eco-friendliness

6/10 Good

Michael, 4-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel was understaffed but the staff was trying. They only had one elevator as the second was broken for the full 5 days. The dinner service was so bad I consider it inedible.
4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Lubov, 7-night trip
Verified Orbitz guest review

10/10 Exceptional

This was the BEST stay we’ve had in Cozumel. We came here unexpectedly from a terrible stay at another hotel down the street and were so happy we did! The hotel was very clean, the staff was friendly, and the food was OUTSTANDING. Diana and Carlos at the pool bar took great care of my wife and I the whole time. Speaking of the pool - low key, great location, and clean! Can’t say enough good things about this resort. Will definitely be going back as soon as we can.
Christine, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything and everyone were terrific! We will most definitely be back!
whitney, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it!!!!
WOW!!! All of the employees were very friendly and cheerful! The room was spacious and clean and always stocked with plenty of bottled water. Our balcony was huge with a private jetted tub and an amazing view of the ocean. The food was incredible!!! The detached restaurant for breakfast and lunch had an amazing buffet for breakfast and then served lunch menu until 4:00. Fish tacos, octopus cerviche, and seared tuna were our favorites!!! The attached restaurant for dinner was also very good or you can order room service for a delicious burger and fries😊. EVERYTHING was fabulous, but the highlight was the private little cove with a reef. You can borrow snorkel gear and it's like swimming in an aquarium with the most beautiful fish!!!
Theresa, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

We’ve been all over the world and this was by far one of the best trips ever. The hotel is absolutely beautiful, the people and the kindest and most helpful, and the food was incredible! We’re already planning our next trip
Emily, 4-night family trip
Verified Travelocity guest review

6/10 Good

All Inclusive package was not worth it, food had very limited options. Also, the beach had no umbrellas and the chairs were uncomfortable.
Michael, 4-night romance trip
Verified Orbitz guest review

8/10 Very good

This makes our fifth trip to Cozumel. We have stayed at a different all inclusive each time and have had a great experience with each place. They all shine in some areas and not so much in others. The Westin is no exception to this. First of all this is by far the smallest of the all inclusive we have stayed at. At first this seemed like a detriment however being that we were here just as a couple wanting to relax it actually was a benefit. There were no crowds, you had your choice of seating at the beach or around the pool. Service was exceptional as well, drink service started around 11 and it was rare that our glasses ran empty while we were lounging on the beach. The facilities themselves are relatively simple but tasteful. Like most Mexican resorts, there is some wear and tear to it but nothing preventing it’s enjoyment. There is a rooftop bar and pool that we had to ourselves. Talk about felling like a high roller! We snorkeled for an hour At the resort and it was pleasant. Saw a stingray, barracuda, and various other reef fish. Snorkel gear is provided at no cost. There were only two restaurants. Dinner rotated between them and I was concerned that this would become boring however it was the highlight of our trip. I am a chef and while I will eat almost anything I reserve compliments to only the best experience. I was blown away by the food quality at dinner. By far the best we have ever eaten in Cozumel. Our waitress Vicky made it even more enjoyable.
Gabriel Michael Galster, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Incredible location, great beach, rooftop pool
Matt, 7-night family trip
Verified Orbitz guest review