4/10 Fair
12 March 2020
Poor stay
I was given a room without light in bathroom. Then was given the 2nd room without shower ( box room with the head of shower just behind the tiny room where there were a sink & toilet). Then when I asked to change again they said sorry you change already twice...it was only when I really insisted & wasn't happy at all that I wad given the 3rd room a bit better than the first 2 rooms. I was feeling so depressed & nearly cried! After flushing the toilet, it made a very loud noise for a while, the small fridge kept also making loud noise ever now & then, no water given on arrival or in room. The water from shower faded away after a while. The pillow was too high. I asked for an invoice ( receipt) for the shuttle ($25) from airport to hotel but I wasn't given one ( while I was told via email that I could get one) when I booked the room. I could hardly sleep because of the noisy fridge even using my earplugs
Helene
Helene, 2-night business trip
Verified Hotels.com guest review