6/10 Good
4 May 2023
Bad communication from property manager
I have never made a bad review ever on Hotels.com. So I hope that the owner will read this. Upon arriving at 1 PM. I asked what we do about breakfast because I wasn’t sure. I was told by the property manager that I would’ve had to have, pre-ordered it when I made my booking. Not having my paper in front of me I thought that I may have done that and I said I was aware of the breakfast. But the manager said that I had not and it was thus not available.
I I specifically booked this property because of the continental breakfast. I could’ve found many less expensive options. The property manager made it clear that the breakfast was no longer available. Although even on their website, it says that I have until 5 o’clock to order it. I did not want any problems so I just excepted her explanation graciously.
Later that evening, I contacted Hotels.com to register a complaint. They reached out to the property manager, who then shockingly told hotels.com that they had informed me that I would have to order it by 5 o’clock that day, and that they waited for my car that they didn’t receive. Why on earth, would I not have ordered it right then if she had told me that?
It appeared that the property manager either did not want to do the extra work for breakfast, or did not, as she said, have the supplies necessary, because I had not reserved it when I made my booking.
if you want to reach us, please reach out to me. And please solve this problem for others.
Michael
Michael, 1-night trip with friends
Verified Hotels.com guest review
