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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Collection O Illusion Express, Playa del Carmen, Mexico

3.5-star3.5 stars
Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710, Mexico

3.5-star hotel with outdoor pool, near Quinta Avenida
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Everything was as expected, clean and great location. However there is something to be…Mar 23, 2020
  • Clean and comfortableMar 21, 2020

Collection O Illusion Express, Playa del Carmen, Mexico

  • Standard Room, 2 Twin Beds
  • Superior Room
  • Superior Room, Ocean View

What’s around Collection O Illusion Express, Playa del Carmen, Mexico

Landmarks

  • In Downtown
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach Club - 13 min walk
  • Playacar Golf Club - 33 min walk
  • Yucatek Divers - 3 min walk
  • Central Square - 3 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

At a glance

Key facts

Hotel size

  • This hotel has 37 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
There is no front desk at this property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Things to do
  • Outdoor pool
Services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
Be entertained
  • 21-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Collection O Illusion Express, Playa del Carmen, Mexico’s small print

Also known as

  • Xcala Illusion Express Hotel Playa del Carmen
  • Moon Dreams Playa del Carmen
  • Collection O Illusion Express Hotel
  • Xcala Illusion Express Hotel
  • Illusion Xpress by Xperience Hotels
  • Illusion Express by Xperience Hotels
  • Collection O Illusion Express Playa del Carmen
  • Collection O Illusion Express Hotel Playa del Carmen
  • Xcala Illusion Express Playa del Carmen

Policies

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Collection O Illusion Express, Playa del Carmen, Mexico

  • Is there a pool at Collection O Illusion Express?
    Yes, there's an outdoor pool.
  • Are pets allowed at Collection O Illusion Express?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Collection O Illusion Express?
    You can check in from 3:00 PM to midnight. Check-out time is noon.

Recent reviews

Very good 8.4 From 60 reviews

Exceptional 10.0
Great place in playa
This hotel is relatively new. It has small-ish rooms but they are modern, comfortable and functional. The staff are very friendly and the price was quite affordable. I wish I could have stayed longer!
us1 night trip
Good 6.0
They have issues I had roaches in my room. The stuff is very nice and helpful. They have to fix a little things here and there like shower heads and supplies of coffe soaps etc.
PABLO, us1 night trip
Very good 8.0
Great 3-night stay
Stayed for three nights. Staff was friendly. Great water pressure. Clean. Modern decor. I would have rated this a 10, except the rooftop pool could have been a tad cleaner (area under the ledge inside the pool).
Thomas, us3 night trip
Exceptional 10.0
Great locale! Brand new. Recommend!
Great location. Very walkable but still Enough away from 5th to be quiet. Only negative feedback is the refrigerator turns off every time you leave the room as the key controls the electricity.
Jillian, au1 night trip
Exceptional 10.0
Great stay
Very nice hotel with a great small pool on the roof top area. Staff was very nice and helpful.
Diamantino, au3 night romance trip
Exceptional 10.0
Thanks Fannie & the new lady at front desk
I’ll be back!
Teresa, mx1 night business trip
Exceptional 10.0
Wonderful stay and staff
Excellent location beautiful view from the rooftop pool, staff are wonderful very accommodating. I would highly recommend this hotel!
bruce, us2 night trip

Collection O Illusion Express, Playa del Carmen, Mexico

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