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Sheraton New York Times Square Hotel, New York, United States of America

4-star4 stars
811 7th Ave, New York, NY, 10019, United States of America

4-star hotel with restaurant, near Broadway Theatre
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 10,680 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Wellness
Great wellness & sports facilities
WiFi
Regular internet service
Value
Value for money could be better

Sheraton New York Times Square Hotel, New York, United States of America

from NZ$289
  • Traditional Room, 1 Queen Bed
  • Traditional Room, 1 King Bed
  • Traditional Room, 2 Double Beds
  • Superior Room, 1 King Bed
  • Superior Room, 2 Double Beds
  • Premier Room, 1 King Bed, City View
  • Premier Room, 2 Double Beds, City View
  • Club Room, 1 King Bed, Business Lounge Access
  • Club Room, 2 Double Beds, Business Lounge Access
  • Executive Suite, 1 Bedroom

What’s around Sheraton New York Times Square Hotel, New York, United States of America

Landmarks

  • In Midtown
  • Broadway Theatre - 2 min walk
  • Ed Sullivan Theater - 2 min walk
  • Carnegie Hall - 4 min walk
  • Gershwin Theater - 4 min walk
  • Times Square - 5 min walk
  • Radio City Music Hall - 5 min walk
  • Central Park - 6 min walk

Getting around

  • New York, NY (LGA-LaGuardia) - 11 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 19 min drive
  • New York, NY (JFK-John F. Kennedy Intl.) - 21 min drive
  • Linden, NJ (LDJ) - 26 min drive
  • Teterboro, NJ (TEB) - 27 min drive
  • Caldwell, NJ (CDW-Essex County) - 27 min drive
  • New York W 32nd St. Station - 21 min walk
  • New York Grand Central Terminal Station - 21 min walk
  • New York Penn Station - 24 min walk
  • 7 Av. Station (E 53rd St.) - 1 min walk
  • 50 St. Station (Broadway) - 3 min walk
  • 49th St. Station - 5 min walk

At a glance

Key facts

Hotel size

  • This hotel has 1,780 rooms
  • This hotel is arranged over 50 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 1 per room (up to 40 lbs)

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Parking

  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • 24-hour fitness facilities
  • Fitness classes on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Business center
  • Number of meeting rooms - 39
  • Conference space
  • Conference space size (feet) - 22534
  • Conference space size (meters) - 2093
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1962
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Hair dryer
Be entertained
  • 37-inch flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hudson Market - This cafe specializes in American cuisine and serves lunch and dinner.

Starbucks - Library Bar - This cafe specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sheraton New York Times Square Hotel, New York, United States of America’s small print

Also known as

  • Hotel Sheraton New York Times Square
  • Sheraton New York Hotel & Towers
  • Sheraton New York Hotel And Towers
  • Sheraton New York Towers
  • New York Times Square Sheraton
  • Sheraton New York City
  • Sheraton Hotel New York Times Square
  • Sheraton New York Times Square
  • Sheraton New York Times Square Hotel
  • New York City Sheraton
  • Sheraton Hotel New York

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

The mandatory Destination Fee includes the following: USD 35 daily food and beverage credit for use in Hudson's Market, on in-room dining, or beverages at the Club Lounge (non-cumulative); choice of Gulliver's gate in Times Square, Ripley's Believe it or Not!, or City Sights New York Cruise - including Hop on/off (1 per day to be redeemed through the Tickets & Tours Desk); 20% discount at Landau on all regular priced merchandise; 1 daily fitness class with on-site instructor; enhanced wired internet and local, long distance, and international calls.

  • Destination fee: USD 28.69 per accommodation, per night. This fee does not apply to children under 1 year of age.

Optional extras

Late check-out can be arranged for an extra charge of USD 150 (subject to availability)

Self parking costs USD 65 per day

Extended parking costs USD 71 per day

Buffet breakfast is offered for an extra charge of USD 44.60 per person (approximately)

Pets are allowed for an extra charge of USD 75 per accommodation, per stay

WiFi is available in guestrooms for USD 16.95 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.8 From 2,706 reviews

Very good 8.0
The service was good. I didn’t realize that the gratuity was already added to the room service bill so I tipped twice and paid $10 for delivery 😒 It was comfortable and clean overall but the shower did smell a little moldy (most likely from the crevices of the handrail that was in the shower). The food was tasty and room service was quick. We weren’t able to use the bus tour, cruise, Ripley’s Pass because our stay was so short but did use the food credit. Overall, we enjoyed our stay and would stay there again.
us1 night family trip
Fair 4.0
TERRIBLE SERVICE
Very dissatisfied, the in room mini bar was not working. Spoke with a person at the front desk who didn't seem to care. No one every came to look at the problem. We stayed two nights, the room was never made up. Called to report it and towels were brought up but no one seemed concerned that the room was cleaned. VERY, VERY POIR SERVICE. Will probably never stay at a Sheraton owned hotel again. It just seemed like no one was concerned with addressing our concerns. For $600, you would hope someone would give a shit. I guess that's how New Yorkers roll.
Kevin, usRomance trip
Good 6.0
Front desk staff is unfriendly and does not embody a "can do" attitude!
usFamily trip
Exceptional 10.0
Fantastic Hotel and Service
Great service. Upgraded my room from a queen to a king without me asking. Also let me check in 4 hours early without me asking.,
Joseph, usOther trip
Poor 2.0
When we checked in they did not give us the room that we payed for and the next morning we found cockroaches in our room and the manager told us this is New York I even have them in my apt after talking to them they moved us to the room we were suppose to be in
caRomance trip

Sheraton New York Times Square Hotel, New York, United States of America

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