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Sheraton Hong Kong Hotel & Towers

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Premium bedding, in-room safe, laptop workspace, blackout curtains
Outdoor pool, pool umbrellas, pool loungers
Exterior
Premium bedding, in-room safe, laptop workspace, blackout curtains
2 bars/lounges

Overview of Sheraton Hong Kong Hotel & Towers

Sheraton Hong Kong Hotel & Towers

5.0 star property
Luxury hotel with outdoor pool, connected to a shopping centre, near Hong Kong Museum of Art
8.4 out of 10 Very good
8.4/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Map
20 Nathan Road, Tsim Sha Tsui, Kowloon
Main amenities
  • Daily housekeeping
  • Near the beach
  • 6 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Valet parking
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
For families
  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • In Tsim Sha Tsui
  • Victoria Harbour - 12 min walk
  • Hong Kong Convention and Exhibition Centre - 27 min walk
  • Kowloon Bay - 29 min walk
  • Lan Kwai Fong - 31 min walk
  • 1881 Heritage - 1 min drive
  • K11 Shopping Mall - 1 min drive
  • Harbour City - 2 min drive
  • Temple Street Night Market - 2 min drive
  • Nathan Road Shopping District - 3 min drive
  • Langham Place Mall - 3 min drive

Getting around

  • Hong Kong International Airport (HKG) - 31 min drive
  • Hong Kong East Tsim Sha Tsui Station - 3 min walk
  • Hong Kong Tsim Sha Tsui Station - 4 min walk
  • Hong Kong Jordan Station - 16 min walk
  • Exhibition Centre Station - 22 min walk
  • Hong Kong Station - 26 min walk
  • Tonnochy Road Tram Stop - 27 min walk

Restaurants

  • Ramen House Konjiki Hototogisu 金色不如帰 - 2 min walk
  • Omotesando Koffee - 2 min walk
  • Chatterbox Café - 2 min walk
  • 今佐日本料理 - 2 min walk
  • Yung's Bistro - 2 min walk

About this property

Sheraton Hong Kong Hotel & Towers

Sheraton Hong Kong Hotel & Towers puts you within a 10-minute drive of Kowloon Bay and Hong Kong Convention and Exhibition Centre. Guests can take a dip in the outdoor pool or grab a bite to eat at Celestial Court, which is one of 6 restaurants and serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness centre and a hot tub. Fellow travellers say good things about the breakfast and location.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 782 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site valet parking (HKD 1920 per day)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends
  • 6 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Fitness classes
  • Yoga classes
  • Shopping
  • Beach nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (15043 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Hot tub
  • Sauna
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone
  • Desk chair

Food and drink

  • Fridge
  • Microwave (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Celestial Court – This restaurant serves lunch and dinner. Reservations are required.
Unkai – This restaurant serves lunch and dinner. Reservations are required. Open daily.
Oyster & Wine Bar – This restaurant overlooks the ocean. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Café – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Sky Lounge – On-site bar. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Deposit: HKD 1000.00 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately HKD 275.00 for adults and HKD 138.00 for children

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 February to 10 February:
  • Swimming pool
The property will be renovating from 8 December 2023 to 31 December 2023 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for HKD 300.0 per day

Parking

  • Valet parking costs HKD 1920 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, mobile payments and cash.
Mobile payment options include: Alipay.

Also known as

Sheraton Hong Kong Hotel & Towers
Sheraton Hong Kong Towers
Sheraton Hotel Hong Kong Towers
Sheraton Hong Kong Hotel Towers Kowloon
Sheraton Hong Kong Hotel Towers
Sheraton Hong Kong Towers Kowloon
Sheraton Hong Kong & Towers
Sheraton Hong Kong Hotel & Towers Hotel
Sheraton Hong Kong Hotel & Towers Kowloon
Sheraton Hong Kong Hotel & Towers Hotel Kowloon

Frequently asked questions

Does Sheraton Hong Kong Hotel & Towers offer free cancellation for a full refund?
Yes, Sheraton Hong Kong Hotel & Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton Hong Kong Hotel & Towers?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Hong Kong Hotel & Towers?
Yes, there's an outdoor pool.
Are pets allowed at Sheraton Hong Kong Hotel & Towers?
Sorry, pets aren't allowed.
Is parking offered on site at Sheraton Hong Kong Hotel & Towers?
Yes. Valet parking costs HKD 1920 per day. Parking spaces may be limited.
What are the check-in and check-out times at Sheraton Hong Kong Hotel & Towers?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Sheraton Hong Kong Hotel & Towers and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics and yoga. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Sheraton Hong Kong Hotel & Towers also has 2 bars and a sauna, as well as a fitness centre.
Are there restaurants at or near Sheraton Hong Kong Hotel & Towers?
Yes, there are 6 on-site restaurants, featuring ocean views.
What's the area around Sheraton Hong Kong Hotel & Towers like?
Sheraton Hong Kong Hotel & Towers is in Tsim Sha Tsui, a short 3-minute walk from Hong Kong East Tsim Sha Tsui Station and 5 minutes' walk from K11 Shopping Mall. Travellers say that this hotel is in a good location.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.2/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

10/10 Exceptional

JIN, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ashlyn, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Hiromu, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Katherine, 15-night trip
Verified Hotels.com guest review

6/10 Good

WHAYOUNG, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

heejoung, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

KA IAN CECILIA, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Ying Kei, 1-night trip
Verified Hotels.com guest review

6/10 Good

I LENG, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hitoshi, 2-night trip
Verified Hotels.com guest review