Guests
All properties in East Syracuse, New York, United States of America

DoubleTree by Hilton Syracuse

4-star hotel in East Syracuse with indoor pool and restaurant

  • Free WiFi and free parking
From
NZ$204

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  • Pool
  • Pool
  • Pool
  • Deluxe Room, 1 King Bed with Sofa bed - Living Area
  • Pool
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1 / 63Pool
6301 Route 298, East Syracuse, 13057, NY, United States of America
8.2.Very good.
  • A decent place to stay en route. Clean, comfortable, helpful front desk.

    Jul 18, 2020

  • Staff was great and the hotel had all the things you need.

    Aug 13, 2021

See all 366 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Convenient
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 250 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 1 indoor pool
  • Breakfast available
  • Free airport shuttle

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area

What’s around

  • Destiny USA - 5.7 mi / 9.2 km
  • Syracuse University - 5.8 mi / 9.3 km
  • Erie Canal Museum - 6 mi / 9.7 km
  • Everson Museum of Art - 6.4 mi / 10.3 km
  • Landmark Theatre - 6.4 mi / 10.3 km
  • Carrier Dome - 6.4 mi / 10.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds
  • Standard Room, 1 King Bed
  • Deluxe Room, 1 King Bed with Sofa bed
  • Standard Room, 2 Double Beds, Accessible
  • Standard Room, 1 King Bed, Balcony
  • Standard Room, 2 Double Beds, Balcony
  • Room, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • Room, Accessible, Non Smoking
  • Room, Accessible, Non Smoking
  • Room, Accessible, Non Smoking

What’s around

Landmarks

  • Destiny USA - 5.7 mi / 9.2 km
  • Syracuse University - 5.8 mi / 9.3 km
  • Erie Canal Museum - 6 mi / 9.7 km
  • Everson Museum of Art - 6.4 mi / 10.3 km
  • Landmark Theatre - 6.4 mi / 10.3 km
  • Carrier Dome - 6.4 mi / 10.3 km
  • The Oncenter - 6.4 mi / 10.3 km
  • Museum of Science and Technology - 6.6 mi / 10.6 km
  • Rosamond Gifford Zoo - 8.4 mi / 13.5 km

Getting around

  • Hancock Intl. Airport (SYR) - 11 min drive
  • Syracuse Regional Transportation Center - 8 min drive
  • New York State Fair Station - 16 min drive
  • Free airport shuttle
map
See on map
6301 Route 298, East Syracuse, 13057, NY, United States of America

At a glance

Hotel size

  • This hotel has 250 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Specific rooms only*
  • Up to 50 lbs
  • Food and water bowls and off-leash area available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Free airport shuttle from 6 AM to 11 PM*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Microwave in a common area

Things to do

  • Number of indoor pools - 1
  • 24-hour fitness facilities
  • Golfing nearby
  • Fitness facilities

Working away

  • 24-hour business center
  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 16006
  • Conference space size (meters) - 1487
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1977
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Braille signage
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Seasons Tavern - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Breakfast costs between USD 5 and USD 18.95 for adults, and USD 5 and USD 12.95 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 25.00 per stay

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 50.00 per pet, per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation to request a pet-friendly room

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

  • DoubleTree Hilton Hotel Syracuse
  • Doubletree East Syracuse
  • Doubletree Hotel East Syracuse
  • East Syracuse Doubletree
  • DoubleTree Hilton Syracuse Hotel
  • DoubleTree by Hilton Syracuse Hotel
  • DoubleTree by Hilton Syracuse East Syracuse
  • DoubleTree by Hilton Syracuse Hotel East Syracuse
  • DoubleTree Hilton Syracuse
  • DoubleTree Syracuse
  • Hilton DoubleTree Syracuse
  • Hilton Syracuse
  • Hilton Syracuse DoubleTree
  • Syracuse DoubleTree
  • Syracuse Hilton
  • Syracuse Hilton DoubleTree

*See fees & policies for additional details or extra charges

FAQs

  • Yes, DoubleTree by Hilton Syracuse does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
  • Yes, pets are welcome, with a maximum weight of 50 lbs per pet. There's a charge of USD 50.00 per pet, per stay. Service animals are exempt from fees. Dog exercise areas and food and water bowls are available.
  • You can check in from 4 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Seasons Tavern. Nearby restaurants include Jimmy John's (7-min walk), Justin's Tuscan Grill (9-min walk), and Grimaldi's (11-min walk).
  • Yes, a free airport shuttle is available from 6 AM to 11 PM on request.
  • DoubleTree by Hilton Syracuse has an indoor pool and a 24-hour fitness center.
8.2.Very good.
  • 8.0.Very good

    There is no outdoor pool anymore as was advertised for the property. The restaurant is expensive and does not offer many choices for children and there is no free morning breakfast.

    2 night family trip, Aug 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Comfortable beds, good location

    1 night family trip, Aug 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Everyone was extremely friendly.

    1 night business trip, Jul 31, 2021

    Verified Expedia guest review

  • 4.0.Fair

    There was smoke (marijuana) smell coming from the non smoking floor I was staying on. The chlorine in pool made it hard to breath & burned our eyes. No rules being enforced at pool area. Very rowdy party going on. There was suspicious activity happening in back parking lot, where a man was urinating by his vehicle. Did not feel safe staying here.

    4 night family trip, Jul 30, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Our stay was not exactly what I expected for the price we paid for the rooms. I know we stayed during COVID, but the hotel lacked all the things that make staying in a hotel important. They did not offer a maid service and you had to call for towels daily. The towels they gave you were from the pool. They never collected the old ones so they were in a pile for three days. Upon arrival the room and most especially the beds felt wet. I didn’t make a complaint right away because I thought maybe they put sheets on straight from the dryer and they were not completely dry and I didn’t want to be a jerk. I wish I had complained though because sleeping was horrible. The staff sent up a dehumidifier and within a few hours I had to empty the completely full tank. The room became much more hospitable though. The Tavern was extremely pricey and the food was subpar. The staff however was top notch. They were very accommodating and helpful. All-in-all this hotel left a lot to be desired and I will not stay there again. Very disappointed.

    3 night family trip, Jul 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Solid Value

    Very solid hotel. Service was great. Room standard but comfortable. Purchased breakfast was excellent.

    1 night trip, Jul 11, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Hot tub was closed. Advertised as having outdoor pool and their wasn’t. Restaurant quality fair.

    1 night trip with friends, Jul 9, 2021

    Verified Expedia guest review

  • 8.0.Very good

    I wasn’t told that maid service had to be requested until after they had left for the day. Please make it obvious that daily cleaning isn’t automatic.

    Anthony, 2 night family trip, Jun 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Customer service was great they listened to whatever we needed and wanted there is no complications with anything everything was straight and forward there is no extra fees or anything like that and it was a great blessing for them to have us there

    2 night romance trip, Jun 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    quiet. comfort, great staff

    2 night family trip, Jun 4, 2021

    Verified Expedia guest review

See all 366 reviews