Galway Heights Hotel

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Overview of Galway Heights Hotel

Galway Heights Hotel

4.0 star property
4-star hotel in Nuwara Eliya with restaurant and bar/lounge

8.8/10 Fabulous

31 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Laundry facilities
  • 24/7 front desk
Map
Upper Lake Rd, Nuwara Eliya, CP, 22200
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Library
For families
  • Children stay free
  • Free cribs/infant beds
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Bandaranaike Intl. Airport (CMB) - 170 min drive
  • Haputale Railway Station - 57 min drive
  • Airport shuttle (surcharge)

About this property

Galway Heights Hotel

Galway Heights Hotel offers an airport shuttle (available 24 hours) for USD 150 per vehicle one-way. After getting a workout at the fitness center, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers love the helpful staff and overall value.

Languages

Chinese (Mandarin), English, French, German, Hindi, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 47 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • Room service (late night)
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fitness center

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Hindi
  • Malay

Room amenities

Be entertained

  • DVD player
  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Rainfall showerhead
  • Shower only
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 1900 for adults and USD 950 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 150 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Parties and events are allowed on site.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

Also known as

Galway Heights Hotel Nuwara Eliya
Galway Heights Nuwara Eliya
Galway Heights Hotel Hotel
Galway Heights Hotel Nuwara Eliya
Galway Heights Hotel Hotel Nuwara Eliya

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

8.9/10

Property conditions & facilities

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were very friendly , helpful especially in the dining room and with the bags on arrival /departure
Sarah, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

Clean, friendly staff and the hotel is located away from busy area. Well maintained and pleasant to stay. House keeping was very good and the service was prompt. Very good breakfast including both continental and traditional Sri Lankan food. Only suggestion is the hotel should have a fan on hot days and minor facilities like hair dryer,
3-night romance trip
Verified Expedia guest review

8/10 Very good

Charming small hotel with personal touch. Well looked after by Arull in the bar! Steps into the hotel despite a disabled access filter on the search but they made a temporary ramp within a couple of hours.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Dickson, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Heartfelt Service
We were greeted warmly throughout the check in process. Our party of three booked two separate standard rooms but were "upgraded" to one big suite. Although we enjoyed the really spacious and luxurious suite, I found this a bit odd.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

A Modern Hotel with warm and caring Staff
We had a very pleasant stay at the Galway Heights hotel in Nuwara Eliya. We were doing a tour of the Island so it was a very welcome stopover after leaving Gaille earlier that day. The roads are not very good in trying to get there, so you need to give yourself plenty of time. The hotel itself is a very modern building, and recently new, so it is a very nice place to stay. We were looked after so well by all the staff, and got a warm welcome, a comfy seat, and a refreshing drink, while a member of staff checked us in, which all happened so quickly that we were shown to our room in no time at all. Such fantastic service really means so much to tired guests who just want to get sorted, and get to their rooms, therefore we thank sincerely all the wonderful staff of the Galway Heights Hotel. For anyone interested in dining at this hotel, I have to say that the food is delicious, and well worth a try. We had such a wonderful young man look after us in the restaurant for all our meals. His name was Arul, and a more pleasant and friendly young man you could not find, we are so indebted to him for making our stay at the Galway Heights such a memorable one, and therefore because of his warm welcome and great attention to detail while we were there, would highly recommend this lovely Hotel and its caring staff in all departments to family and friends or anyone wishing to travel to that lovely area of Sri Lanka. Many Thanks to all from two very satisfied Irish Guests.
Gerry, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely stay in local hotel
Nice local hotel to stay in. Staff were very welcoming and the hotel has everything you need. We enjoyed the fresh omelette cooking station in the morning! nly downside was the room was cold, but we were giving a little heater to put on.
Holly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The rooms are Clean, friendly staff, good location
1-night family trip
Verified Expedia guest review