Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Key West, Florida, United States of America
1 room, 2 adults

Crowne Plaza Key West-La Concha, Key West, United States of America

4-star4 stars
430 Duval St, Key West, FL, 33040, United States of America

4-star hotel with spa, near Duval Street
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Bar
Bar is awesome
Service
Fantastic service
Comfort
More comfort would be nice

Crowne Plaza Key West-La Concha, Key West, United States of America

from NZ$259
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Non Smoking
  • Standard Room
  • Deluxe Suite, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking, Balcony
  • Deluxe Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Accessible, Bathtub (Hearing, Mobility)
  • Room, 1 King Bed, Non Smoking (Leisure)
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

What’s around Crowne Plaza Key West-La Concha, Key West, United States of America

Landmarks

  • In Key West Historic District
  • Duval Street - 1 min walk
  • Mallory Square - 9 min walk
  • Southernmost Point - 17 min walk
  • Harry S. Truman Little White House - 6 min walk
  • Key West Aquarium - 7 min walk
  • Key West Shipwreck Museum - 7 min walk
  • Ernest Hemingway Home and Museum - 10 min walk

Getting around

  • Key West Intl. Airport (EYW) - 12 min drive
  • Area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 160 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 AM
  • Check-out time is 11 AM
  • Express check-out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1926
  • Elevator
  • Designated smoking areas
  • Terrace
  • Library
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available
  • Braille signage
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Top Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.

Dining

430 Duval - Overlooking the pool, this restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Wine-O - This theme restaurant specializes in American cuisine and serves light fare only. Open daily.

Recreation

On Site

  • Health club

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Crowne Plaza Key West-La Concha, Key West, United States of America’s small print

Also known as

  • Crowne Plaza Concha
  • Crowne Plaza Key West Concha
  • Crowne Plaza Key West-La Concha Hotel
  • Crowne Plaza Key West-La Concha Key West
  • Crowne Plaza Key West-La Concha Hotel Key West
  • Crowne Plaza Concha Hotel
  • Crowne Plaza Concha Hotel Key West
  • Crowne Plaza Concha Key West
  • Crowne Plaza Key West
  • Key West Crowne Plaza
  • Concha Hotel Key West
  • Concha Hotel
  • Concha Key West

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:30 AM to 7:00 PM.
  • Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

    Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it follows sanitization practices of Way of Clean (IHG) guidelines.

    The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Mandatory fees

    Deposit: USD 50.00

    Spring Break deposit: USD 250 per stay (for stays between 1 March - 31 March)

    Optional extras

    Late check-out can be arranged for an extra charge of USD 50 (subject to availability)

    Self parking costs USD 39.00 per night

    Breakfast costs between USD 5 and USD 20 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Crowne Plaza Key West-La Concha, Key West, United States of America

    • Does Crowne Plaza Key West-La Concha offer free cancellation for a full refund?
      Yes, Crowne Plaza Key West-La Concha does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Crowne Plaza Key West-La Concha?
      Yes. Self parking costs USD 39.00 per night.
    • Is there a pool at Crowne Plaza Key West-La Concha?
      Yes, there's an outdoor pool. Guests have pool access from 8:30 AM to 7:00 PM.
    • Are pets allowed at Crowne Plaza Key West-La Concha?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Crowne Plaza Key West-La Concha?
      You can check in from 3:00 PM to 11:00 AM. Check-out time is 11 AM. Late check-out is available for a charge of USD 50 (subject to availability).
    • Are there restaurants at or near Crowne Plaza Key West-La Concha?
      Yes, there are 2 onsite restaurants. Nearby restaurants include Mattheessen's (1-min walk), Starbucks (1-min walk), and Wendy's (1-min walk).
    • What is there to do near Crowne Plaza Key West-La Concha?
      Recommended spots to visit include Duval Street (1-min walk) and Harry S. Truman Little White House (6-min walk), along with Mel Fisher Maritime Museum (7-min walk) and Key West Aquarium (7-min walk).

    Recent reviews

    Very good 8.2 From 1,003 reviews

    Very good 8.0
    Covid
    7 nites stay and not once asked if all was OK
    us7 night trip
    Poor 2.0
    misinformation!
    First off we could not get the free breakfast that was included then they chartered us $39/day to park which was not in the listing there was no cleaning of the room due to Covid 19 when we checked out I was told they had nothing to do with the free breakfast that was thru Hotels.com I asked them to take some of the parking charge off they refused of course the hot water in the room quit working on the last day overall I will never stay at this hotel again lots of misinformation on their website and Hotels.com website
    schawn, us2 night trip with friends
    Very good 8.0
    Keep your EYE on them.Review your bill, B4 leaving
    A very nice hotel in a perfect spot of Key West, right where you’d want to be, however because of COVID-19 there were no amenities at this place at all including at the pool (NA) or any beverage or room service At all... no beverages by the pool when it’s 92° out basically means no pool but we can live with that.!! Since I’ve lived in Florida my whole life, and been to KW many times, i know that you can drive 4 blocks north of Duval St., and park street side for free (between 4&10 blocks), unless it’s Fantasy Fest or a big weekend, so upon check in, when the girl at the front desk, gave me a parking pass I gave right back to her and explained that I didn’t need parking... Sooo i was a bit upset to find out they charged me $83.30 for parking ($39 per night plus tax)..they charged the couple with us also even though the told them that they rode with us.?? I’m feeling a trend here... So I called them about it and they Said I’d need to call back in the morning, and in the AM was asked to call back in the evening..and when I called in the evening, Yes they did, they told me to call Back in the morning HaHaHa. I guess we wore them down because they refunded the $$$ back to my CC... All in all we would go back there to stay, but would definitely check my bill before leaving next time.
    Jeffrey, us2 night trip with friends
    Poor 2.0
    Terrible service , rude , Unclean
    Terrible experience- this hotel keeps getting worse . Room was DIRTY. Mirrors filthy. You would think they would be extra careful with covid times. Also no maid service. We had 1 towel in our room. Called the front desk and she said I have to wait an HOUR. I told her I have 1 wet towel on me and my husband was in the shower and we can’t wait an hour for towels . She told me for him to use my wet towel! I couldn’t believe it! This place has gone down hill in a bad way . I could say a lot more but I don’t think I have the space here.
    Santiago, us2 night family trip
    Good 6.0
    Terrible customer service
    The hotel was located in the heart of the Keys and had a beautiful entrance! As we drove up, there was no one there to greet us; there was no bellhop service or house keeping during our stay; the hotel restaurants and bar were closed. We completely understand that this is due to COVID-19. However, we were very upset when no one returned our calls regarding a favorite gym bag that was left in the room. We realized that it was missing 1 hour into our return trip home. My wife has called 3 times regarding this issue and has been told that someone will get back to us. It's been 7 days! You think they could have the decency to let us know if they did or did not find the gym bag. At this juncture, who knows who took the bag. I don't think they care enough to handle the matter.
    William, us1 night family trip
    Exceptional 10.0
    Great location on Duval Street
    Very clean upscale hotel that did their best considering Covid protections and limitations. Right in the center of Duval street for anyone who likes the old town bar and music scene. Friendly staff.
    Joseph, us3 night family trip
    Exceptional 10.0
    Great location, friendly staff, all good!
    Hotel better than expected and location terrific. Right on Duval street. They waved the resort and parking fees, I think because of COVID19 limitations. Everyone very friendly. Would recommend to everyone.
    jeffrey y, us2 night family trip
    Exceptional 10.0
    KW Crown Plaza
    Love the Crown Plaza La Concha! Great location and close to everything. Very clean, excellent service!
    Laura, us1 night trip
    Fair 4.0
    Had several room issues from the start
    Wanted to get away after months in quarantine and upon seeing the Keys were official opened I decided to visit and stay at the same hotel I stayed last year. My experience wasn’t the best despite the limitations you must consider due to current circumstances. I had several issues with my room from the get go and wasted time from my short stay trying to solve them upon arrival (clogged shower, very nosy a/c, cracked ceiling, etc). Maintenance technician was very profesional and friendly, but it seemed has he had been very busy fixing many issues in other rooms (not his fault, but the property owners’s fault). I asked for another room but was told I couldn’t as there were only operating at a certain capacity. My complaint is that the hotel would rather give you a subpar room and charge you for the full rate amount than have a room closed for repairs. I will stay at a different property next time I visit KW.
    Alejandro, us1 night family trip
    Poor 2.0
    Not a 4 star hotel
    What an experience. First day could hear guest next door, could hear every word of their conversation and they weren't being loud. When I notified the manager (Mike R)he stated he knows the architecture of the hotel is old and he knows you can hear people through the walls when you're in a room. He gave us a pair of la concha branded earplugs to prepare us for the night and stated that theres nothing he could do since we booked it through a discount app. (Hotels.com) I should have known then the room wasn't going to work. On top of that when we got back later that night AC did not work. Around 0430 in the morning we heard our neighbor room guests get in, heard every word of their conversation and all the music they were playing. Manager did not have any solution to move us even though the hotel was at 50 percent capacity. He said he doesn't understand why were still here if we are not happy and that theres other places to stay. he also said would not penalize us for leaving but would not refund our money. I told him this is unacceptable for paying a premium to stay in key west. Mike then started laughing saying what premium. We packed our bags and left immediately. I am filing a complaint with hotels.com and disputing the credit card charges.
    Kevin, us2 night trip

    Crowne Plaza Key West-La Concha, Key West, United States of America

    Is the description of this property not correct? Tell us