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1 room, 2 adults

Crowne Plaza Hamburg - City Alster

4-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Great for families

Good to know

  • Free cribs/infant beds
  • Boat tours nearby
  • Dry cleaning/laundry service
  • Elevator
Graumannsweg 10, Hamburg, HH, 22087, Germany

4-star hotel with spa, near Moenckebergstrasse
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Boat tours nearby
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from November 6 2020 to May 2 2021 (dates subject to change).
The property is closed between December 9 and February 28.
  • I was VERY DISAPPOINTED with the hotel. I booked it because I expected a certain level of…Jun 12, 2020
  • Had an amazing experience with my stay at Crowne plaza, the staff was extremely helpful…Feb 28, 2020

Crowne Plaza Hamburg - City Alster

from NZ$157
  • Suite, 2 Bedrooms
  • Junior Suite
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Suite, 1 King Bed, View
  • Family Room, 2 Twin Beds

What’s around Crowne Plaza Hamburg - City Alster

Landmarks

  • In Hamburg-Nord
  • Miniatur Wunderland - 41 min walk
  • Hamburg Dungeon - 41 min walk
  • Moenckebergstrasse - 21 min walk
  • Hamburg City Hall - 28 min walk
  • Hamburg Wholesale Market - 38 min walk
  • Hamburger Dom - 41 min walk
  • St. Michaelis Church - 42 min walk

Getting around

  • Hamburg Airport (HAM) - 19 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Central S-Bahn - 19 min walk
  • Hamburg Dammtor Station - 29 min walk
  • Uhlandstrasse U-Bahn - 8 min walk
  • Lohmuhlenstrasse U-Bahn - 11 min walk
  • Mundsburg U-Bahn - 12 min walk

At a glance

Key facts

Hotel size

  • This hotel has 285 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed*

  • 1 per room

  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (EUR 22 per day)

  • Wheelchair-accessible parking on site

  • Electric vehicle charging point on site

  • Height restrictions apply for onsite parking

  • Offsite parking nearby (EUR 15 per day)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Full-service spa
  • Bicycle rentals on site
  • Rowing or canoeing on site
  • Kayaking nearby
  • Sailing nearby
Working away
  • Number of meeting rooms - 9
  • Conference space
  • Conference space size (feet) - 5651
  • Conference space size (meters) - 525
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • Dutch
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna & Dampfbad. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

The Restauarnt - This buffet restaurant serves breakfast and lunch.

The Plaza - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Crowne Plaza Hamburg - City Alster’s small print

Also known as

  • Crowne Plaza Alster
  • Crowne Plaza Hamburg City Alster
  • Crowne Plaza Hamburg - City Alster Hotel
  • Crowne Plaza Alster Hotel
  • Crowne Plaza Hamburg - City Alster Hamburg
  • Crowne Plaza Hamburg City Alster an IHG Hotel
  • Crowne Plaza Hamburg - City Alster Hotel Hamburg
  • Crowne Plaza Alster Hotel Hamburg City
  • Crowne Plaza Hamburg City
  • Crowne Plaza Hamburg City Alster
  • Hamburg City Alster
  • Crowne Plaza Hamburg - City Alster Hotel Hamburg
  • Hamburg Crowne Plaza
  • Crowne Plaza Hamburg City Alster Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs EUR 22 per day

Parking is available nearby and costs EUR 15 per day

Buffet breakfast is offered for an extra charge of EUR 12 per person (approximately)

Pets are allowed for an extra charge of EUR 25 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Crowne Plaza Hamburg - City Alster

  • Does Crowne Plaza Hamburg - City Alster offer free cancellation for a full refund?
    Yes, Crowne Plaza Hamburg - City Alster does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Crowne Plaza Hamburg - City Alster currently open?
    This property is closed from November 6 2020 to May 2 2021 (dates subject to change). The following facilities or services will be unavailable from September 9 2020 to May 2 2021 (dates subject to change): <ul><li>Bar/Lounge(s)</li><li>Breakfast</li><li>Daily housekeeping</li><li>Fitness facilities</li><li>Laundry facilities</li><li>Meeting facilities</li><li>Recreation facilities</li><li>Sauna</li><li>Spa</li></ul>
  • What are the cleanliness and hygiene measures currently in place at Crowne Plaza Hamburg - City Alster?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Crowne Plaza Hamburg - City Alster?
    Yes. Self parking costs EUR 22 per day. Electric vehicle charging is available.
  • Are pets allowed at Crowne Plaza Hamburg - City Alster?
    Yes, pets are welcome, with a limit of 1 per room. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Crowne Plaza Hamburg - City Alster?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-out are available.
  • Are there restaurants at or near Crowne Plaza Hamburg - City Alster?
    Yes, there's an onsite restaurant, The Restauarnt. The dining venue will be unavailable from September 9 2020 to May 2 2021 (dates subject to change). Nearby restaurants include Da Caio (4-min walk), Luicella's Ice Cream (6-min walk), and Peter Pane (6-min walk).
  • Is there an onsite casino at Crowne Plaza Hamburg - City Alster?
    No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) is nearby.
  • What is there to do at Crowne Plaza Hamburg - City Alster and nearby?
    Have fun during the warmer months with activities such as rowing. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness center and access to a nearby indoor pool.

Recent reviews

Fabulous 8.6 From 333 reviews

Exceptional 10.0
Very good.
us4 night romance trip
Exceptional 10.0
Very friendly staff, very clean and well equipped rooms. Parking very expensive though. They no longer offer smoking rooms despite the option still being there on Expedia.
us1 night family trip
Very good 8.0
Hotel excellent, avoid the bar!
Hotel itself, the room and hotel staff were fantastic, high standard of finish on the room, it was spacious and comfortable. Nice toiletries provided, iron in the room and a tv. It is in a nice quiet area, walking distance of the metro line (or city centre depending on how much you like to walk, around 20 mins along the river), very convenient and we felt safe walking to and from the metro at night. The only issue was the amount of noise, you can hear everything next door, upstairs and sirens on the street, there's obviously work ongoing so drilling noises etc. in the mornings. Also the bar staff were extremely rude, bar overpriced and take a nice service charge without providing any level of service whatsoever, it really lets the rest of the hotel (and staff) down. We used the bar on the first night and the bad experience tainted our overall opinion of the hotel really, we did not attend the bar any other night. Overall a very good hotel for the price and location, would stay again just next time avoiding the bar!
ie3 night trip
Very good 8.0
Helpful staff, good breakfast and clean room. The hotel is a short walking distance from several good restaurants, and just another three or four blocks walk takes you to Hamburg's main railway station,
Julio, au4 night romance trip
Very good 8.0
Good but expensive parking
Good but expensive parking. Nice location, walking distance from the city center (if you have good legs)
Jørgen Rune, us1 night family trip
Exceptional 10.0
Wonderful choice to stay in Hamburg, the hotel is located in a beautiful veri quite area with access to all sites of the city, from the train station 20min. walking on the shore of the lake.
Dan, us2 night family trip
Exceptional 10.0
Good value
Great location, great value for price.
us1 night family trip
Exceptional 10.0
Great hotel in a residential area
Ana, us3 night romance trip
Very good 8.0
A short break to catch up with an old friend
I splashed out on staying here as it is the same road as my friend's home. The room I was allocated was fabulous but I had to ask for another as, following hip surgery, I would be unable to climb into the bath to take a shower. I didn't think that the new room ( found the next day) was as good as it was more business-like in its decor. I had no full-length mirror or drawers to put clothes in so I was living out of my suitcase. Alhough there was a nice writing desk it would be impossible to use without lighting- there wasn't even a socket nearby. I was found some alternative shower gel as I can't stand lemon verbena by Occitane. The bathroom facilities were excellent. The reception staff, working under difficult circumstances because of renovation work, were always polite and helpful. The breakfast buffet was superb offering a wide range of options. There was an ironing board and iron available in the room and USB sockets for recharging. The beds were very comfortable. The tea/coffee making facilities were much appreciated. The rhubarb flavoured soft drink in the fridge was delicious.
Gail, gb4 night trip
Very good 8.0
Hotel is being renovated and so there is a lot of dust and noise (not at night). Renovated room is amazinf
us1 night trip

Crowne Plaza Hamburg - City Alster