Crowne Plaza Hamburg - City Alster
4-star hotel with spa, near Moenckebergstrasse
- Free WiFi
Property renovations and closures
This property is closed from November 6 2020 to May 2 2021 (dates subject to change).
The property is closed between December 9 and February 28.
I was VERY DISAPPOINTED with the hotel. I booked it because I expected a certain level of…
Had an amazing experience with my stay at Crowne plaza, the staff was extremely helpful…
Crowne Plaza Hamburg - City Alster
from NZ$157- Suite, 2 Bedrooms
- Junior Suite
- Deluxe Room, 1 King Bed
- Executive Room, 1 King Bed
- Superior Room, 1 King Bed
- Suite, 1 King Bed, View
- Family Room, 2 Twin Beds
FAQs for Crowne Plaza Hamburg - City Alster
Does Crowne Plaza Hamburg - City Alster offer free cancellation for a full refund? Yes, Crowne Plaza Hamburg - City Alster does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. Is Crowne Plaza Hamburg - City Alster currently open? This property is closed from November 6 2020 to May 2 2021 (dates subject to change). The following facilities or services will be unavailable from September 9 2020 to May 2 2021 (dates subject to change): <ul><li>Bar/Lounge(s)</li><li>Breakfast</li><li>Daily housekeeping</li><li>Fitness facilities</li><li>Laundry facilities</li><li>Meeting facilities</li><li>Recreation facilities</li><li>Sauna</li><li>Spa</li></ul> What are the cleanliness and hygiene measures currently in place at Crowne Plaza Hamburg - City Alster? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Crowne Plaza Hamburg - City Alster? Yes. Self parking costs EUR 22 per day. Electric vehicle charging is available. Are pets allowed at Crowne Plaza Hamburg - City Alster? Yes, pets are welcome, with a limit of 1 per room. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. What are the check-in and check-out times at Crowne Plaza Hamburg - City Alster? You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-out are available. Are there restaurants at or near Crowne Plaza Hamburg - City Alster? Yes, there's an onsite restaurant, The Restauarnt. The dining venue will be unavailable from September 9 2020 to May 2 2021 (dates subject to change). Nearby restaurants include Da Caio (4-min walk), Luicella's Ice Cream (6-min walk), and Peter Pane (6-min walk). Is there an onsite casino at Crowne Plaza Hamburg - City Alster? No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) is nearby. What is there to do at Crowne Plaza Hamburg - City Alster and nearby? Have fun during the warmer months with activities such as rowing. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness center and access to a nearby indoor pool.
Recent reviews
Fabulous 8.6 From 333 reviews
Exceptional
Very good.
us4 night romance trip
Exceptional
Very friendly staff, very clean and well equipped rooms. Parking very expensive though. They no longer offer smoking rooms despite the option still being there on Expedia.
us1 night family trip
Very good
Hotel excellent, avoid the bar!
Hotel itself, the room and hotel staff were fantastic, high standard of finish on the room, it was spacious and comfortable. Nice toiletries provided, iron in the room and a tv. It is in a nice quiet area, walking distance of the metro line (or city centre depending on how much you like to walk, around 20 mins along the river), very convenient and we felt safe walking to and from the metro at night. The only issue was the amount of noise, you can hear everything next door, upstairs and sirens on the street, there's obviously work ongoing so drilling noises etc. in the mornings. Also the bar staff were extremely rude, bar overpriced and take a nice service charge without providing any level of service whatsoever, it really lets the rest of the hotel (and staff) down. We used the bar on the first night and the bad experience tainted our overall opinion of the hotel really, we did not attend the bar any other night. Overall a very good hotel for the price and location, would stay again just next time avoiding the bar!
ie3 night trip
Very good
Helpful staff, good breakfast and clean room. The hotel is a short walking distance from several good restaurants, and just another three or four blocks walk takes you to Hamburg's main railway station,
Julio, au4 night romance trip
Very good
Good but expensive parking
Good but expensive parking. Nice location, walking distance from the city center (if you have good legs)
Jørgen Rune, us1 night family trip
Exceptional
Wonderful choice to stay in Hamburg, the hotel is located in a beautiful veri quite area with access to all sites of the city, from the train station 20min. walking on the shore of the lake.
Dan, us2 night family trip
Exceptional
Good value
Great location, great value for price.
us1 night family trip
Exceptional
Great hotel in a residential area
Ana, us3 night romance trip
Very good
A short break to catch up with an old friend
I splashed out on staying here as it is the same road as my friend's home. The room I was allocated was fabulous but I had to ask for another as, following hip surgery, I would be unable to climb into the bath to take a shower. I didn't think that the new room ( found the next day) was as good as it was more business-like in its decor. I had no full-length mirror or drawers to put clothes in so I was living out of my suitcase. Alhough there was a nice writing desk it would be impossible to use without lighting- there wasn't even a socket nearby. I was found some alternative shower gel as I can't stand lemon verbena by Occitane. The bathroom facilities were excellent. The reception staff, working under difficult circumstances because of renovation work, were always polite and helpful. The breakfast buffet was superb offering a wide range of options. There was an ironing board and iron available in the room and USB sockets for recharging. The beds were very comfortable. The tea/coffee making facilities were much appreciated. The rhubarb flavoured soft drink in the fridge was delicious.
Gail, gb4 night trip
Very good
Hotel is being renovated and so there is a lot of dust and noise (not at night). Renovated room is amazinf
us1 night trip