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Crowne Plaza Hamburg - City Alster, an IHG Hotel

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Exterior
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Overview of Crowne Plaza Hamburg - City Alster, an IHG Hotel

Crowne Plaza Hamburg - City Alster, an IHG Hotel

4.0 star property
Waterfront hotel with restaurant, near Miniatur Wunderland

8.6/10 Fabulous

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Graumannsweg 10, Hamburg, HH, 22087

Guests rated this location 8.2/10 - Very good

Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour health club
  • Self parking
  • 24-hour room service
  • Spa services
  • 9 meeting rooms
  • 24-hour front desk
  • Front desk safe
  • Snack bar/deli
  • Laundry service
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

What's nearby

  • In Hamburg-Nord
  • Miniatur Wunderland - 41 min walk
  • Hamburg City Hall - 10 min drive
  • Hamburg Messe and Congress - 10 min drive
  • St. Michaelis Church - 6 min drive
  • Reeperbahn - 12 min drive
  • St. Pauli Piers - 7 min drive
  • Elbe Philharmonic Hall - 14 min drive
  • Fish Market - 23 min drive
  • Hagenbeck Zoo - 11 min drive
  • Volksparkstadion - 24 min drive

Getting around

  • Hamburg Airport (HAM) - 21 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Central Station - 19 min walk
  • Hamburg Dammtor Station - 28 min walk
  • Uhlandstrasse U-Bahn - 8 min walk
  • Lohmuhlenstrasse U-Bahn - 11 min walk
  • Mundsburg U-Bahn - 12 min walk

Restaurants

  • Bäckerei-Konditorei Pritsch GmbH - 7 min walk
  • Alsterperle - 9 min walk
  • Peter Pane - Hamburg Turnhalle - 7 min walk
  • Campari Lounge - 4 min walk
  • Neumanns Bistro & Weinbar St. Georg - 8 min walk
Map

About this property

Crowne Plaza Hamburg - City Alster, an IHG Hotel

When you stay at Crowne Plaza Hamburg - City Alster, an IHG Hotel, you'll be within a 15-minute drive of Hagenbeck Zoo and Reeperbahn. Guests can indulge in spa services, and The Restaurant serves breakfast and lunch. A bar/lounge, a 24-hour health club and a snack bar/deli are other highlights at this upmarket hotel. Fellow travellers say great things about the restaurant and comfortable guest rooms. The property is only a short walk to public transportation: Uhlandstrasse U-Bahn is 8 minutes and Lohmuhlenstrasse U-Bahn is 11 minutes.

Languages

Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 291 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (1 per room)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Secured on-site self-parking (EUR 25 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking
  • Off-site parking nearby (EUR 15 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • Canoeing
  • Kayaking nearby

Working away

  • 9 meeting rooms
  • Conference space (5651 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • 24-hour health club
  • Spa services
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Sign language-capable staff
  • Handrails in stairwells
  • Wheelchairs available on site
  • Step-free path to entrance

Languages

  • Dutch
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving features in guest rooms

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Dining

The Restaurant – This buffet restaurant serves breakfast and lunch.
The Plaza – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 26 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

  • Secured self-parking costs EUR 25 per day
  • Parking is available nearby and costs EUR 15 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative Antigen COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

Does Crowne Plaza Hamburg - City Alster, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Hamburg - City Alster, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
Yes, pets are welcome, with a limit of 1 per room. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
Yes. Self-parking costs EUR 25 per day. Electric car charging is available.
What are the check-in and check-out times at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-out are available.
Is there an on-site casino at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) and Casino Reeperbahn (6-min drive) are both nearby.
What is there to do at Crowne Plaza Hamburg - City Alster, an IHG Hotel and nearby?
Have fun during the warmer months with activities such as rowing. Enjoy amenities such as a 24-hour health club and spa services.
Are there restaurants at or near Crowne Plaza Hamburg - City Alster, an IHG Hotel?
Yes, there's an on-site restaurant, The Restaurant.
Does Crowne Plaza Hamburg - City Alster, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Crowne Plaza Hamburg - City Alster, an IHG Hotel like?
Crowne Plaza Hamburg - City Alster, an IHG Hotel is located on the waterfront in Hamburg-Nord, a short 8-minute walk from Uhlandstrasse U-Bahn and 18 minutes' walk from Hamburger Kunsthalle. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.3/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Nice hotel.
Nice hotel. Friendly staff. Dining room at breakfast busy and noisy.
John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely
We had a wonderful stay at the hotel. Everyone in the hotel team was friendly and helpful. The rooms were lovely. The breakfast had plenty of variety, was well stocked and tasty. We would definitely go again.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Atef, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leslie, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

A short walk away from a main street with plenty of dining options, grocery store, drug store, and other businesses. Nestled on the edge of a quiet residence area, and about a 20 minute tax ride form the airport. Hotel staff speak excellent English.
Verified Expedia guest review

10/10 Exceptional

Nice property. Just a short distance from town center. Good restaurant (Sagner's) a block away. Plus one is the hotel with friendly staff. Didn't try the hotel's food. Friendly and attentive staff. Clean room with eager cleaning staff. I always tip the cleaning staff something. They're crucial. Small and friendly and english speaker friendly corner store down the block for essentials. Would absolutely recommend and stay again if I return. Only deficiency i found was no ATM. Coming from the US where they're everywhere, they're harder to find in Germany/ Hamburg. Not a deal breaker.
Daniel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great location. Great staff. Clean rooms.
Wow. Great location. Nice rooms. Great staff. The breakfast was great. It is a nice place to stay. We were able to walk everywhere we needed to go. The staff was really nice. The bathrooms were great. Clean rooms and nice hotel.
david, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

John Carlo I, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Virginia, 6-night trip
Verified Hotels.com guest review

6/10 Good

Leslie, 6-night trip
Verified Hotels.com guest review