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All properties in Acapulco, Guerrero, Mexico

HS HOTSSON Smart Acapulco

3.5-star beachfront hotel with pool bar, near Condesa Beach

  • Free WiFi
From
NZ$96

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • HS HOTSSON Smart Acapulco
  • Sundeck
  • Sundeck
  • Beach
  • Outdoor Pool
  • Sundeck
1 / 97Sundeck
8.0.Very good.
  • Great location and good value for money. Beds a little uncomfortable - suprisingly so

    Jan 13, 2021

  • Some people than work in the hotel dosen't care about the customers. The matress so hard.

    Jan 5, 2021

See all 706 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 506 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 4 outdoor pools
  • Breakfast available

For families

  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Costera Acapulco
  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Icacos Beach - 19 min walk
  • Parque Papagayo - 22 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Check availability

Please enter your dates
  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Suite, 1 King Bed, Balcony, Bay View
  • Senior Suite, 1 King Bed, Jetted Tub
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Location

  • In Costera Acapulco
  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk

What’s around

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Icacos Beach - 19 min walk
  • Parque Papagayo - 22 min walk
  • El Rollo Acapulco - 39 min walk
  • Plaza Bahia - 2 min walk
  • Diana Galleries Mall - 5 min walk
  • Playa El Morro - 7 min walk
  • Papagayo Beach - 14 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 506 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3 PM-6 AM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 125 per night)
  • Onsite valet parking (MXN 125 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Onsite carport

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service

Things to do

  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Fitness facilities

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9483
  • Conference space size (meters) - 881

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1982
  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.

Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Small print

Also known as

  • Gran Plaza Acapulco
  • HS HOTSSON Smart Acapulco Hotel
  • Crowne Plaza Hotel Acapulco
  • HS HOTSSON Smart Hotel
  • Crowne Plaza Acapulco Hotel Acapulco
  • HS HOTSSON Smart
  • HS HOTSSON Smart Acapulco Hotel
  • HS HOTSSON Smart Acapulco Acapulco
  • HS HOTSSON Smart Acapulco Hotel Acapulco

Optional extras

Self parking costs MXN 125 per night

Valet parking costs MXN 125 per night

Buffet breakfast is offered for an extra charge of MXN 324 for adults and MXN 164 for children (approximately)

Area shuttle service is offered for an extra charge

Policies

Outside food and drink are not permitted on the premises.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, HS HOTSSON Smart Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 125 per night. Valet parking costs MXN 125 per night. Parking spots may be limited.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 6 AM. Check-out time is noon. Express check-in and contactless check-out are available.
  • Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Fogon (4-min walk), Fisher's Acapulco (4-min walk), and Applebee's (5-min walk).
8.0.Very good.
  • 10.0.Exceptional

    Everything good!

    Brian, 2 night family trip, Dec 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hotel is great very close to everything, stores, Restaurants, Markets and Bars

    CesarAndrade, 1 night family trip, Nov 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Service was outstanding, food was very good, our jr suite was clean and it had everything we needed. I like everything except the lack of common sense of some staff who requested the use of the muzzle on pool and beach areas.

    Alicia, 4 night family trip, Nov 3, 2020

    Verified Expedia guest review

  • 4.0.Fair

    el horario de la alberca es muy limitado por la noche, hubo mucha gente en tiempo de COVID había más del porcentaje de personas permitido, eso hizo que los espacios de sana distancia no se respetaran.

    Lea, 3 night family trip, Oct 22, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Average Acapulco

    Was a very old the reception staff were not very helpful we arrived at 12 and he said we could have an early check-in all-inclusive we could get any drinks until 3 pm. This hotel is run by accountants because they check every single drink you have and give you a ticket whereas most all-inclusive Hotels are more relaxed and let you check-in and use the facilities immediately. Also didn’t have any restaurant with a view of the sea There are a lot better hotels in Acapulco for the same money or less

    Tim, 1 night family trip, Oct 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It’s the perfect spot for vacation with all the family And frens

    3 night family trip, Oct 11, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The facilities are nice and cared All the staff services from the bars al kindly

    2 night family trip, Oct 10, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Near local areas, quick access to the beach and the resort.

    Gio, 4 night romance trip, Oct 9, 2020

    Verified Expedia guest review

  • 2.0.Poor

    The property is not concerned with the welfare of their guests. Restaurants, pool area and the hotel itself does very little to try and keep guests safely apart. Social distancing doesn’t exist here. People packed into the pool area with no face covering at all. Room was not worth what I paid. Went all inclusive and found that I was dissuaded from drinking anything but tap beer. Kids screaming all night. Drunk guests screaming at waiters demanding drinks. Food was decent and in the buffet area they did a good job at serving the people. Overall I give this place low marks for attempting to fill their hotel to capacity.

    Mark, 2 night family trip, Oct 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    La pasamos super bien... las instalaciones muy bien en general, limpio y comodo y fuimos en plan All Inclusive y sinceramente me sorprendió lo bueno de la comida todo el tiempo !! En especial la comida del restaurant Italiano buenisima !! Definitivamente regresaremos !!

    Pedro, 3 night family trip, Sep 18, 2020

    Verified Expedia guest review

See all 706 reviews