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All properties in Mazatlan, Sinaloa, Mexico
1 room, 2 adults

The Palms Resort of Mazatlan, Mazatlan, Mexico

3-star3 stars
Great for familiesThis property has good facilities for families.
Av. Camaron Sabalo 696, Zona Dorada, Mazatlan, SIN, 82110, Mexico

3-star beachfront resort with outdoor pool, near Cerritos Beach
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Pool
Great pool

The Palms Resort of Mazatlan, Mazatlan, Mexico

from NZ$102
  • Suite, Ocean View
  • Superior Room, 1 Queen Bed, Ocean View
  • Superior Room, 1 Queen Bed, Mountain View
  • Standard Room, 2 Double Beds, Mountain View
  • Standard Room, 2 Double Beds, Ocean View

What’s around The Palms Resort of Mazatlan, Mazatlan, Mexico

Landmarks

  • In Zona Dorada
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 11 min walk
  • Punta Camaron Beach - 20 min walk
  • El Cid Country Club Golf Course - 22 min walk
  • Sea Shell City Museum - 22 min walk
  • Monument to the Family - 33 min walk
  • Cerritos Beach - 2.9 mi / 4.6 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

At a glance

Key facts

Hotel size

  • This hotel has 189 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (free)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 7973
  • Conference space size (meters) - 741
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Las Islas - Onsite restaurant.

The Palms Resort of Mazatlan, Mazatlan, Mexico’s small print

Also known as

  • Palms Mazatlan
  • Palms Resort Mazatlan
  • The Palms Of Mazatlan Mazatlan
  • The Palms Resort of Mazatlan Resort
  • The Palms Resort of Mazatlan Mazatlan
  • The Palms Resort of Mazatlan Resort Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 9 AM to 10 PM.
  • Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and safety measures are currently in place.

    Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

    For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Breakfast costs between MXN 200 and MXN 250 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for The Palms Resort of Mazatlan, Mazatlan, Mexico

    • Is there a pool at The Palms Resort of Mazatlan?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 10 PM.
    • Are pets allowed at The Palms Resort of Mazatlan?
      Sorry, pets and service animals aren't allowed.
    • Is parking offered at The Palms Resort of Mazatlan?
      Yes, there's free self and valet parking.
    • What are the check-in and check-out times at The Palms Resort of Mazatlan?
      You can check in from 3 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near The Palms Resort of Mazatlan?
      Yes, there are 2 onsite restaurants.

    Recent reviews

    Very good 8.0 From 1,018 reviews

    Very good 8.0
    Good place but old
    It’s a great place but it is getting old, news to be remolded
    us1 night trip with friends
    Good 6.0
    Traveling Anglers
    The stay was ok.. just wasn’t that clean in the lobby area
    Michael, us1 night business trip
    Very good 8.0
    Ocean Front Getaway
    You can’t get any closer to the ocean, and the pool is fantastic! The beds and couch were very uncomfortable, but I found out on the 2nd to last day you could get a mattress topper, so next time I would ask for one. The staff is great, would definitely stay here again!
    Sandra, ca14 night trip with friends
    Very good 8.0
    The Hotel was under construction, the Palapas at the beach are 6 and only 3 in good condition, the personal at the beach was rude, 3 days in a row keeps complaining about everything.
    us6 night family trip
    Very good 8.0
    Extremely ignorant check in service
    The check in staff is ignorant and rude. Very unhelpful and extremely unwelcoming. Everything was nice but that but we most definitely will NEVER stay here again simply by the way we were treated at check in.
    Juan, us1 night family trip
    Very good 8.0
    I like the Palms but it is over priced for a 3 star hotel.
    us3 night family trip
    Fair 4.0
    In steady decline.
    Dated and in need of improvements.
    Alfonso, us3 night family trip
    Exceptional 10.0
    Everything was ok nice place
    Martha, us3 night family trip
    Poor 2.0
    Really bad service, we never had an experience like this in other hotels. No water, we had to call the front desk every time we need to shower 😡
    Ana, us2 night trip
    Poor 2.0
    terrible
    Absolutely terrible, wife taking a shower when they shut off the water, 30 minutes later they gave us a bucket of water, restaurant only had sandwiches and hamburgers, 6 am young kids running and screaming up and down the hallway, hotel security guard tried to get a bribe because we had beer on the beach, everybody had beer on the beach. only had coffee package for the first day, tried to sell another one for the second day.
    Tom, mx2 night trip with friends

    The Palms Resort of Mazatlan, Mazatlan, Mexico

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