MGM Grand Hotel & Casino, Las Vegas, United States of America

Stay well floors are non smoking and so clean

What disappoints me about MGM was the huge queue to check in, no coffee facilities in your room. There is a fridge, only to use if you buy what's in it, there is a fee if you remove their things and put your own items in the refrigerator. Rip off just to make more money. The pool area is fantastic, as is the lazy rivee

There was a lot of pounding going on in the room next to us and our toilet would make an "animal like" sound every time we flushed it. We did the app so we could check in without going to the counter. My electronic key didn't work in the elevator or our door - FRUSTRATING to say the least. Had to quickly download and try on another phone so we didn't have to go all the way to the counter. Tried checking out via the app - didn't work! Tried several times. Ended up having to call but we were long gone so wanted to make sure we didn't get dinged for late check out.

My room smelled like smoke.

We stayed in the South Wing, which is right next to the hotel trash collection area. Every morning around 6:00, a tremendous amount of noise from the trash collection and workers would carry on loud conversations. Also, I forgot my watch when I checked out, I called to let them know and have them check the room. Told me they would call back, they never did, so I went back to the hotel. After about an hour of trying to get permission to get back into room, they finally allowed me and the watch was no longer there.

The gym is very nice with up to date equipment. Rooms are nicely decorated and beds are comfortable. Swimming pools are at just the right temperature, although the lazy river was closed due to Covid-19. Free face masks and hand sanitizers are throughout the casino and lobby. Social distancing is encouraged and practiced by most guests.

I had a extremely hard time checking into the hotel and my original reservation was canceled last minute!

Nice room, very clean and quiet.

With the Covid pandemic ,Nobody communicated that the valet parking was closed I waited five minutes until I went to talk to somebody about it. Then at checking in with you give me the information about the Wi-Fi or anything like that it’s pretty much here’s your keys were your floor in the elevator to the left I just kind of felt that with everything going on the communication with the employees to the customers should be a little bit more stronger and pleasant with with everything that’s going on

My family and I had the chance to stay here and I have to say, it was the best sleep I had in years. The beds are super comfy, the room was clean and of course our view was awesome. We went down to the pool and relaxed which was cool, lots of people though.The only downsides were at check-in and the lines for the elevators. We stood in line for about 20 mins behind this couple that the hotel couldn't find their reservation but then when we did get to someone, she was very accommodating and nice. Also, with restrictions due to the lingering COVID, the hotel only allowed a certain amount of people on each elevator. The lines moved at a decent pace but it was definitely an inconvenience yet very understandable. Overall, a great stay!