Hotel Emperador

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Rooftop pool
Rooftop pool
Room
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Overview of Hotel Emperador

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Hotel Emperador

4.0 star property
4-star hotel with outdoor pool, near Gran Via Street

8.8/10 Fabulous

970 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is $221
Price available on 24/07/2022
Map
Gran Via 53, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Self parking
  • Pool bar
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Conference center
  • Business center
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Lope de Vega Theatre - 1 min walk
  • Teatro Coliseum - 4 min walk
  • Plaza de Oriente - 7 min walk
  • Puerta del Sol - 9 min walk
  • Royal Palace of Madrid - 9 min walk
  • Plaza Mayor - 10 min walk
  • Temple of Debod - 11 min walk
  • Almudena Cathedral - 12 min walk
  • Plaza de Santa Ana - 13 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 27 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 21 min walk
  • Madrid (XOC-Atocha Train Station) - 30 min walk
  • Santo Domingo Station - 1 min walk
  • Callao Station - 3 min walk
  • Noviciado Station - 4 min walk

About this property

Hotel Emperador

Hotel Emperador features a rooftop terrace and puts you just steps from Gran Via Street. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the fitness center for a workout, you can unwind with a drink at the bar/lounge. An outdoor pool, a poolside bar, and a snack bar/deli are other highlights at this upscale hotel. Fellow travelers like that it's only a short walk to public transportation: Santo Domingo Station is steps away and Callao Station is 3 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 232 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (EUR 31 per night)
  • 24-hour offsite parking within 656 ft (EUR 31 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Lifeguard on site

Working away

  • Business center
  • 11 meeting rooms
  • Conference center (2153 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1947
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Art gallery on site

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Doorbell and phone notification
  • Well-lit path to entrance

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 14 for adults and EUR 14 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for EUR 38.5 per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Covered self parking costs EUR 31 per night
  • Parking is available nearby and costs EUR 31 per night (656 ft away; open 24 hours)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Frequently asked questions

Overall score and ratings

8.8

Fabulous

8.9/10

Cleanliness

8.7/10

Staff & service

8.6/10

Amenities

8.5/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very good

Trip to Madrid with friends.
We had an excellent stay in Madrid. The hotel was very well situated, with a very nice roof terrace and pool. The staff were very friendly and gave us some good advice with regards to our hire car, as there was a NATO summit meeting taking place. The only downside with our room was the ensuite bathroom which was quite small and not in good condition. But we were only there for 2 nights so no big deal.
Michael, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Good pool, but dated room and poor air con
The roof top pool was great - and the location is good! Our room itself was dated. The air conditioning wasn’t very good and during our first night it started pulling in horrible smells from somewhere to the extent we had to open all the windows to clear the smell.
3-night trip
Verified Hotels.com guest review

2/10 Poor

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Javier at the front desk was AMAZING!! Super helpful!!
Thomas, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Good hotel in great location
Good hotel in a great location just needs a bit of TLC in places
Adam, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Make sure you check before you pay
We were not happy about the hotel terrace, the pool was freezing, no way to get in. Temperature in the city was around 90/92F and the reason we wanted this hotel was because of the pool, we wanted to have a relaxed day and they have very repetitive techno music and pool was freezing, we could not enjoy it at all. We actually talked about this with the person in charge of towels and she said we weren’t the only ones complaining about the loud and ugly music and about the freezing temperature of the pool.
claudia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Would recommend.
The hotel was perfectly located on the Grand Via. The staff in the rooftop bar were great and extremely helpful. I would recommend upgrading to a different room from the basic one as it was quite small. Would definitely stay again.
Stephen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Unhappy with Hotel.com, but happy with the hotel.
When I arrive at the hotel, the hotel told us that the type of room I reserve wasn’t available. Because Hotels.com didn’t reserve it. I reserve a triple room, and the Hotels.com reserve a regular room.. I call Hotels.com 3 times. They never solve my problem neither ajuste the room price. Very disappointed with Hotels.com
Alina, 8-night family trip
Verified Hotels.com guest review

8/10 Very good

Francesca, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Madrid May 2022
Great central location, good rooms and breakfast, great rooftop pool and bar.
Ciarán, 3-night trip
Verified Hotels.com guest review