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Lotte New York Palace, New York, United States of America

4.5-star4.5 stars
455 Madison AveNew YorkNY10022United States of America

Luxury hotel with 3 bars/lounges, near Rockefeller Center
    Superb9.2
    Location
    Great location
    Vibe
    Awesome vibe
    Amenities
    Great amenities
    WiFi
    Complaints about WiFi
    2026See all 2,026 Hotels.com reviews
    From 3,878 reviewsTripAdvisor Traveller Rating

    Lotte New York Palace, New York, United States of America

    from NZ$539
    • Executive Suite, 1 King Bed, Tower
    • Premier Room, 2 Double Beds, View (Skyline)
    • Premier Room, 1 King Bed, View (Skyline)
    • Room, 1 King Bed, View, Corner (Cathedral View)
    • Luxury Room, 2 Double Beds, Tower
    • Luxury Room, 1 King Bed, Tower
    • Superior Room, 2 Double Beds
    • Room, 2 Double Beds, View (Cathedral View)
    • Superior Room, 1 King Bed
    • Room, 1 King Bed, View (Cathedral View)
    • Suite, 1 King Bed, Corner (Towers Corner)
    • Suite, 1 Bedroom, Tower

    At a glance

    Key facts

    Hotel size

    • This hotel has 909 rooms
    • This hotel is arranged over 55 floors

    Arriving/leaving

    • Check-in time 3 PM-2 AM
    • Check-out time is noon
    • Express check-out

    Required at check in

    • Credit card or cash deposit required

    • Government-issued photo ID required

    • Minimum check-in age is 21

    Travelling with others

    Children

    • Babysitting/childcare *

    Pets

    • Pets allowed (dogs only) *

    Internet

    • WiFi and wired Internet access in public areas *

    • WiFi and wired Internet access in rooms *

    Transport

    Parking

    • Valet parking *

    Other information

    • Smoke-free property
    * See small print for additional details or extra charges

    In the hotel

    Taking the kids?
    • Supervised childcare/activities (surcharge)
    Food and drink
    • Full breakfast daily (surcharge)
    • 3 bars/lounges
    • Restaurant
    • Coffee shop/café
    • 24-hour room service
    • Coffee/tea in a common area
    Things to do
    • Fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Free bicycles on site
    • Golfing nearby
    • Hiking/biking trails nearby
    • Health club
    • Steam room
    Working away
    • Business center
    • Conference space
    • Meeting rooms 30
    • Conference center
    Services
    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop
    Facilities
    • Year Built 1981
    • Elevator/lift
    • ATM/banking
    • Safe-deposit box at front desk
    • Garden
    Accessibility
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Premium bedding
    Things to enjoy
    • In-room massage available
    Freshen up
    • Private bathroom
    • Designer toiletries
    • Hair dryer
    Be entertained
    • Plasma TV
    • Pay movies
    • Premium TV channels
    Stay connected
    • Desk
    • Free weekday newspaper
    • WiFi (surcharge)
    • Phone
    More
    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features

    Dining

    Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

    Troubles Trust - Onsite cocktail bar.

    Tavern on 51 - Onsite bar. Open select days.

    Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

    Lotte New York Palace, New York, United States of America’s small print

    Also known as

    • New York Palace
    • Lotte New York Palace
    • Lotte Palace
    • New York Palace Hotel
    • Palace Hotel
    • Palace New York
    • New York City Palace Hotel
    • Palace Hotel New York
    • Palace Hotel Nyc
    • Lotte New York Palace Hotel
    • Lotte Palace Hotel

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Children under 18 years old are not allowed in the fitness facility without adult supervision.

    Optional extras

    Valet parking costs USD 80 per night

    Rollaway beds are available for USD 50 per stay

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of USD 125 per pet, per stay

    WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

    WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

    Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

    Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around Lotte New York Palace, New York, United States of America

    Landmarks

    • In Midtown
    • Rockefeller Center - 5 min walk
    • Barney's - 10 min walk
    • Grand Central Terminal - 11 min walk
    • Chrysler Building - 11 min walk
    • Bloomingdale's - 12 min walk
    • New York Public Library - 15 min walk
    • Broadway - 16 min walk

    Getting around

    • New York, NY (LGA-LaGuardia) - 19 min drive
    • Teterboro, NJ (TEB) - 26 min drive
    • New York, NY (JFK-John F. Kennedy Intl.) - 28 min drive
    • Newark, NJ (EWR-Liberty Intl.) - 31 min drive
    • Caldwell, NJ (CDW-Essex County) - 36 min drive
    • Linden, NJ (LDJ) - 38 min drive
    • New York Grand Central Terminal Station - 12 min walk
    • New York W 32nd St. Station - 25 min walk
    • New York Penn Station - 30 min walk
    • 51 St. Station - 5 min walk
    • Lexington Av.-53 St. Station - 7 min walk
    • Lexington Av.-63 St. Station - 7 min walk
    • Valet parking (surcharge)

    Recent reviews

    Superb 9.2 From 2,026 reviews

    Lotte New York Palace, New York, United States of America
    Exceptional10.0
    HIghly recommended!
    I have made many trips to New York and this hotel is my best experience so far. it is well-located, very stylish, has large rooms and good meeting spaces. Will definitely stay here on my next visit.
    Wayne A, nz4 night business trip
    Lotte New York Palace, New York, United States of America
    Good6.0
    Very disappointing
    We'd only booked in for one night... which started off with a disastrous over-2-hour wait to check in. Arrived from Newark to join lines of people from various countries who'd been waiting longer than we ultimately did. Lots of unhappy faces and, most of the time, no staff whatsoever at the counter. Literally unbelievable. Something was obviously wrong in the hotel (and with the hotel in terms of management) but nobody would say why or what was being done to correct it to help people check in and get to their rooms. The room was very nice but when we asked for some towels (which we couldn't find in the room) we were given the typical "Certainly no problem - will have them brought to you room right away" response but... they never came. Ever. No apologies either. We had to use hand towels, and the whole atmosphere of unhelpful hotel mentality made it unrealistic to even waste time and breath following it up. Furthermore, the staff who did help were constantly greasing for tips while not listening to instructions or following up on requests that would've earned them tips. We're very familiar with NYC hotels but this was totally unexpected and totally uncalled for. Have to say one or two of the bell staff were very good (and got very healthy tips), but it should've been a majority of the staff that were, surely? Very disappointed.
    Paul, nz1 night romance trip
    Lotte New York Palace, New York, United States of America
    Very Good8.0
    Enjoyed our stay. Would have loved a view as first time to NYC. Staff are great.
    Lynda, nz6 night family trip
    Lotte New York Palace, New York, United States of America
    Exceptional10.0
    Great service and staff
    When we first checked in they said our room would be ready by 3pm but we didn't get our room until 3:30pm. Other than that service and staff were great.
    Julia, us2 night trip with friends
    Lotte New York Palace, New York, United States of America
    Very Good8.0
    Beautiful room with a view. Not so good tech.
    First the good; the room and the building are gorgeous. I prefer the lighter decor. The view was AMAZING (cathedral view). We spent much of our time in the room just admiring the beautiful view! The staff was very friendly. I felt that I was in a safe neighborhood near many attractions (radio city, shopping, restaurants). Now the not so good; the premium channels are NOT cable channels. There are about 20 channels and 5 of them are news stations and a few others are channels I've never even heard of. So we pay the $16 surcharge for UNSECURED wifi figuring we'll just plug in our Chromecast and stream our own tv. After much troubleshooting we get a message that Chromecast is not available with their internet (too slow), so that was a waste of money. There were 5 pay for movies and none of them suited our tastes. There is no refrigerator, coffee/tea maker or microwave.
    Maritine, us2 night trip

    See all reviews

    Lotte New York Palace, New York, United States of America

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