Quirky, unique and lovely setting. Great bar staff and very clean. Room was pleasant but not luxurious. Appears to be cash-cowed with very poor general management. Unable to recruit/retain or train sufficient staff. Sadly many complaints over 3 days: poor directions to carpark, covered parking too small for large car, sauna booked (twice) but not switched on in time so cold, table tennis advertised but not available, they confirmed restaurant booking the day before but told on arrival it was closed, breakfast wait 50 minutes on day one, reception staff rude (did apologise when asked to by manager), black tie dinner in ballroom advertised to include dancing afterwards, but didn’t, kept waiting 75 minutes for luggage to be taken to our car by hotel car after check-out. Things got better when we complained to reception manager and we appreciated the bottle of champagne but standards kept slipping. This hotel is fully booked through the year at high prices and makes a ton of money (as the management staff told us) but it does not have the leadership, processes, training, or retention strategy in place to deliver. Very, very disappointing. We’d recommend limiting any stay to 24 hours and clearly does not merit the premium rates.