Guests
All properties in Cuenca, Azuay, Ecuador

Hotel Italia

3.5-star hotel with restaurant, near Calderon Park

  • Free WiFi

Image gallery

  • Economy Single Room, 1 Double Bed, Non Smoking - Guest Room
  • Economy Single Room, 1 Double Bed, Non Smoking - Guest Room
  • Breakfast meal
  • Reception
  • Economy Single Room, 1 Double Bed, Non Smoking - Guest Room
Economy Single Room, 1 Double Bed, Non Smoking - Guest Room. Image 1 of 22.
1 / 22Economy Single Room, 1 Double Bed, Non Smoking - Guest Room
AV. HUAYNA CAPAC, Cuenca, CUENCA, Ecuador
8.4.Very good.
  • Very close to airport.Nice free morning breakfast till 10am.Extremely helpfull and…

    Dec 22, 2019

  • Reception super friendly and went out of their way to help us out and get us to the…

    Oct 6, 2019

See all 10 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 40 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • 24-hour business center

For families

  • Rollaway/extra beds (surcharge)
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • Heart of Cuenca
  • Calderon Park - 15 min walk
  • New Cathedral of Cuenca - 16 min walk
  • Alejandro Serrano Aguilar Stadium - 25 min walk
  • Mall del Rio - 2.7 mi / 4.3 km
  • Mirador de Turi - 2.8 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Economy Single Room, 1 Double Bed, Non Smoking
  • Standard Double Room, Multiple Beds, Non Smoking, City View
  • Standard Triple Room, Multiple Beds, Non Smoking, City View

What’s around

Landmarks

  • Heart of Cuenca
  • Calderon Park - 15 min walk
  • New Cathedral of Cuenca - 16 min walk
  • Alejandro Serrano Aguilar Stadium - 25 min walk
  • Mall del Rio - 2.7 mi / 4.3 km
  • Mirador de Turi - 2.8 mi / 4.6 km
  • El Cajas National Park - 10.7 mi / 17.2 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 3 min drive
  • Airport shuttle (surcharge)
map
See on map
AV. HUAYNA CAPAC, Cuenca, CUENCA, Ecuador

At a glance

Hotel size

  • This hotel has 40 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free
  • Specific rooms only, restrictions apply*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 7.84 per night; includes in/out privileges)
  • Onsite valet parking (USD 11.2 per night; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
  • Water dispenser

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch TV
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • Christmas Day gala dinner fee for stays on 25 December
  • New Year's Eve gala dinner fee for stays on 31 December
  • New Year's Day gala dinner fee for stays on 1 January
  • Valentine's Day gala dinner fee for stays on 14 February

Optional extras

  • Continental breakfast is offered for an extra charge of USD 6.20 for adults and USD 5.00 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 11.2 per vehicle (one-way)
  • Credit card charges are subject to an extra charge of 4 percent

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 15.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 7.84 per night with in/out privileges
  • Valet parking costs USD 11.2 per night with in/out privileges
  • RV/bus/truck parking is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Hotel Italia Cuenca
  • Italia Cuenca
  • Hotel Hotel Italia Cuenca
  • Cuenca Hotel Italia Hotel
  • Italia
  • Hotel Hotel Italia
  • Hotel Italia Hotel
  • Hotel Italia Cuenca
  • Hotel Italia Hotel Cuenca

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Italia does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 7.84 per night. Valet parking costs USD 11.2 per night. Parking spots may be limited. RV/bus/truck parking is available.
  • Yes, pets are welcome, with a limit of 1 per room.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Las Campanas (8-min walk), Balcón Quiteño (8-min walk), and Mi Escondite (9-min walk).
  • Yes, an airport shuttle is available. The charge is USD 11.2 per vehicle one-way.
  • Recommended spots to visit include Calderon Park (15-min walk) and New Cathedral of Cuenca (0.8 mi), along with Alejandro Serrano Aguilar Stadium (1.3 mi) and Mall del Rio (2.7 mi).
8.4.Very good.
  • 10.0.Exceptional

    Exellent location, and great staff and service! Thumps up for Hotel Italia!

    7 night family trip, Apr 23, 2019

    Verified Travelocity guest review

  • 10.0.Exceptional

    Very Friendly staff- a nice safe area - breakfast til 10 (I’m not fond of many have a 9AM deadline). Also clean & spacious room. This kind of hotel would cost 3 times more where I’m from but I digress-Cuenca historical center close walk. I will stay @ Hotel Italia again.

    RonB, 2 night trip, Mar 23, 2019

    Verified Expedia guest review

  • 6.0.Good

    Estaba limpio, las cortinas no tapan la luz en la noche, la comida fue buena, para el desayuno me toco esperar un poco, pero lo que menos me gusto fue el parqueadero, que esta retirado del hotel y en la noche parece ser una zona un poco riesgosa

    JOSE LUIS, 1 night trip, Dec 7, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Publicidad engañosa.. La información es diferente la que promocionan a la que se recibe.. Instalaciones.. Sin closet.. Para colocar la ropa. Etc. Etc.

    2 night business trip, Dec 5, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Very helpful and friendly staff

    The good thing about this hotel is the friendly staff, which try to help you in any way. The rooms are good. If you got a room facing the main street, you might hear some traffic noice. But it didn't bother me much.

    Michael, 1 night trip, Mar 29, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    CRISTINA, 1 night business trip, Feb 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    1 night trip, Jun 15, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    1 night trip, Apr 29, 2019

    Verified Orbitz guest review

See all 10 reviews