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1 room, 2 adults

Sheraton Orlando Lake Buena Vista Resort, Orlando, United States of America

4-star4 stars
12205 S Apopka Vineland Rd, Orlando, FL, 32836, United States of America

4-star resort with spa, near Orlando Vineland Premium Outlets
  • Free WiFi in lobby
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,208 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Pool
Great pool
Location
Great location
Cleanliness
Quite clean
Comfort
More comfort would be nice

Sheraton Orlando Lake Buena Vista Resort, Orlando, United States of America

from NZ$135
  • Room, 2 Queen Beds, No View
  • Room, 2 Queen Beds, Pool View
  • Room, 1 King Bed, Pool View
  • Room, 1 King Bed, No View
  • Family Room, Multiple Beds
  • Room, 1 King Bed with Sofa bed, Pool View
  • Family Room, Pool View
  • Family Room, Pool View
  • Room, 1 King Bed, Pool View
  • Executive Suite, 1 Bedroom
  • Executive Suite, 1 Bedroom, Pool View

What’s around Sheraton Orlando Lake Buena Vista Resort, Orlando, United States of America

Top spots nearby

Recommended by this property

  • Orlando Vineland Premium Outlets (11-minute walk)
  • Disney's Lake Buena Vista Golf Course (20-minute walk)
  • Disney Springs® (22-minute walk)
  • Epcot® (42-minute walk)
  • SeaWorld® Orlando (5 km)
  • Disney's Hollywood Studios® (6 km)
  • Orange County Convention Center (6.9 km)
  • Magic Kingdom® Park (8 km)
  • Disney's Animal Kingdom® Theme Park (8.9 km)
  • Universal Orlando Resort™ (10.3 km)

Getting around

  • Orlando, FL (MCO-Orlando Intl.) - 22 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 25 min drive
  • Orlando Station - 23 min drive
  • Kissimmee Station - 32 min drive
  • Winter Park Station - 34 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets stay free

  • Restrictions apply *

  • 1 per room (up to 40 lbs)

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Parking

  • Valet parking *

Offsite

  • Area shuttle *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Waterslide
  • Number of spa tubs - 2
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
Working away
  • 24-hour business center
  • Number of meeting rooms - 29
  • Conference space
  • Conference space size (feet) - 6786
  • Conference space size (meters) - 630
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Visual alarms in hallways
  • Closed captioned TV
  • Lever door handles
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Top of the Palms has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

Dining

Zest - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

27 Palms Grill - This poolside restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Sheraton Orlando Lake Buena Vista Resort, Orlando, United States of America’s small print

Also known as

  • Lake Buena Vista Resort Sheraton
  • Sheraton Lake Buena Vista Resort Orlando
  • Sheraton Lake Buena Vista Orlando
  • Orlando Sheraton
  • Sheraton Buena Vista Resort
  • Sheraton Orlando Lake Buena Vista
  • Sheraton Buena Vista
  • Sheraton Orlando Buena Vista
  • Sheraton Orlando Lake Buena Vista Resort Resort
  • Sheraton Orlando Lake Buena Vista Resort Orlando
  • Sheraton Orlando Lake Buena Vista Resort Resort Orlando
  • Lake Buena Vista Sheraton
  • Lake Buena Vista Sheraton Resort
  • Sheraton Lake Buena Vista
  • Sheraton Lake Buena Vista Resort
  • Sheraton Resort Lake Buena Vista
  • Sheraton Orlando
  • Sheraton Safari Hotel
  • Sheraton Safari Orlando

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

  • Pool access available from 7:00 AM to 11:00 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • Resort fee: USD 26.94 per accommodation, per night

    Resort fee inclusions:

    • Pool access
    • Spa access (may be limited)
    • Health club access
    • Fitness center access
    • Shuttle service
    • Business center/computer access
    • Internet access (may be limited)
    • Newspaper
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Additional inclusions

    Inclusions may be listed elsewhere on the page as free or for a surcharge.

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Self parking costs USD 21.00 per night with in/out privileges

    Valet parking costs USD 26.00 per day with in/out privileges

    Buffet breakfast is offered for an extra charge of USD 19.50 per person (approximately)

    WiFi is available in guestrooms for USD 0.0 per night (rates may vary)

    Area shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

    Good 7.6 From 1,489 reviews

    Very good 8.0
    Disney World
    I enjoyed staying at this resort the only problem that I had was a customer service with the gentlemen that work there. One during the night was very rude and appeared to not like his job he couldn't find your booking information when I called the previous day and confirm the booking making me look for further details to confirm my booking. The second gentleman was not helpful at all at the front desk and appeared to not know what he was doing making us almost late for our flight departure.But not even less I enjoyed my stay I was promised a birthday surprise in the room but I never received that as well for my 7 year old daughter. I feel in the hotel description you should also put a listing of restaurants and stores nearby for food purposes instead of just putting like the Disney parks and malls. I came with a small child and I brought extra food from home if I had known that there was food places around numerous food places around I would have been able to plan accordingly.
    Sarah, caFamily trip
    Good 6.0
    At Least The Pools Were Nice
    Second year in a row to Florida for Disney. Still in the process of find “that” hotel where you keep going back to. Stepped up to check-in, grabbed the room keys, and headed up to the 4th floor. Opened the door, and the room definitely was not what I booked. I lay eyes on a traditional room w/ 2 king beds. (Original reservation = 2 king beds, and bunk beds). With a toddler and a baby, we figured this would create more room for everyone. We go back to the desk, explain the details - and proceed to “fix” the issue. The wife, 2 kids, myself and all of our luggage head back into the elevator up to the 6th floor. Open the room, and it still isn’t the reservation we made. We head back down the elevator and into the front lobby. The staff proceed to give me a 3rd room. in a different building of the resort. As we walk around the parking lot, we head up to the 4th floor to room 4406. Keys do not work. I go back to the front desk alone, as the wife was gracious enough to stay with the crying kids - and all the luggage. A separate staff goes into the computer and then sees that room was booked, and gives me the room next to it. Voila! The key works. We enter. There’s a slight smell of mildew in the air. At this point, I’m an hour into checking in, and decided to deal with it. Later, the front desk staff knocks on the door with a half-sized bottle of 2016 Natura Cabernet Sauvignon (est. retail value $5) and says that she apologizes. Better than nothing right?
    Justin, usFamily trip
    Very good 8.0
    Over all a good place
    Great location to be just outside of Disney and not spend Disney resort rates. Found a great “ no view” rate but ended up with a pool view. At fist thought great upgrade. AC unit in the room was very noisy at first thought this was a downsize. Friday morning 0830am music starts blaring from the pool deck!!! No one was not even at the pool yet. That’s when the no view room may have been better and the AC unit noise was great to drown out the music. So much for sleeping in. Room was comfortable thank goodness Saturday morning there was no music from the pool area. The easy check out through the TV was not working so trying to check out at the desk was a pain cause of having to wait. Overall a good place to stay.
    us2 night family trip
    Poor 2.0
    If you're ok with bugs ...
    Our first night I killed 2 very large, live cockroaches. I called the front desk and was hung up on 2 or 3 times and finally got through to be put on hold. I was on hold so long I dozed off and awoke to an error tone in the phone. I called again and reached a person. I told them what I'd found and asked that the room be sprayed before we returned the next day. While out the next day I called several times to check to see if the room had been addressed. I was transferred to the front desk each time to be either dropped or put on hold. After holding for 10 minutes the last time I hung up. That night we had another live large (over an inch long) cockroach scurry out from under the bunk beds. The desk was unable to determine if anything had been done to the room because housekeeping didn't note it and everyone had gone home. Needless to say ... we were more than OVER that hotel! We were offered a different room. My kids were absolutely freaked out. They refused to sleep in their bunks. We ended up cramming the kids into our beds and they got a decent night sleep while my husband and I did not. Upon checkout, I brought all this to their attention again and was provided a discount for the resort fee, but nothing further. We will never go back. Oh and the WiFi was down for over ½ the stay. Epic fail all the way around!
    Loylene, us2 night family trip
    Fair 4.0
    Underwhelming hotel and honest review below
    Room was in good condition. Overall the resort was average but the continued issues bring the experience much lower and added unnecessary stress. Lots of unfortunate things happened during our stay. Parking lot card didn’t work despite 4 attempts from front office. We were placed in a room we didn’t book and moved to the correct one on day 2. We had someone (I think cleaning crew) attempt to enter the room at 4:30AM with door locked and safety latch on thankfully. We also were locked out of our room twice during the stay due to card reader issues. These issues seemed isolated at first but each time I went to the desk someone else was also having issues with something. They did cover the parking fee and resort fees but those are already silly charges at hotels. Overall it could of been much smoother, not 4 star rating (even the doorman told us when checking in he was “surprised” how it keeps such a high rating online.
    Tyler, us3 night trip

    Sheraton Orlando Lake Buena Vista Resort, Orlando, United States of America

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