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All properties in George Town, Penang, Malaysia
1 room, 2 adults

JEN Penang Georgetown by Shangri-La

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • In-room childcare (surcharge)
Magazine Road, George Town, Penang, 10300, Malaysia

4-star hotel with outdoor pool, connected to a shopping center, near KOMTAR
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Free cribs/infant beds
    • In-room childcare (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great stay, unexpected room size with washer dryer, club lounge had everything and more.Nov 4, 2019
  • The hotel has just been refurbished and it's very comfortable. I couldn't fault the hotel…Aug 12, 2018

JEN Penang Georgetown by Shangri-La

from NZ$64
  • Apartment, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Family Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds (Club)
  • Executive Suite, 1 King Bed

What’s around JEN Penang Georgetown by Shangri-La

Landmarks

  • In Downtown George Town
  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk
  • Prangin Mall - 4 min walk

Getting around

  • Penang Intl. Airport (PEN) - 25 min drive
  • Penang Sentral - 30 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
The club lounge is currently closed until further notice. Guests booked in club rooms receive benefits at the lobby lounge.
Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free covered onsite self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Steam room
  • Sauna
  • Pool umbrellas
Working away
  • Business center
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1986
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Braille signage
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Wheelchair-width doorways
Languages Spoken
  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

JEN Penang Georgetown by Shangri-La’s small print

Also known as

  • Hotel Traders
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Traders Penang
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
  • George Town Hotel Jen Penang by Shangri-La Hotel
  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
  • Hotel Jen Penang By Shangri La
  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Penang Hotel Traders
  • Hotel Jen Penang by Shangri La
  • JEN Penang Georgetown by Shangri-La Hotel
  • JEN Penang Georgetown by Shangri-La George Town
  • JEN Penang Georgetown by Shangri-La Hotel George Town
  • Penang Traders
  • Penang Traders Hotel
  • Traders Hotel Penang
  • Traders Penang
  • Traders Penang Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MYR 0.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Continental breakfast is offered for an extra charge of MYR 33 for adults and MYR 20 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MYR 117 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for JEN Penang Georgetown by Shangri-La

  • Does JEN Penang Georgetown by Shangri-La offer free cancellation for a full refund?
    Yes, JEN Penang Georgetown by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at JEN Penang Georgetown by Shangri-La?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at JEN Penang Georgetown by Shangri-La?
    Yes, there's free self parking.
  • Is there a pool at JEN Penang Georgetown by Shangri-La?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at JEN Penang Georgetown by Shangri-La?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at JEN Penang Georgetown by Shangri-La?
    You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Express check-in and check-out are available.
  • Are there restaurants at or near JEN Penang Georgetown by Shangri-La?
    Yes, Cafe Jen offers local and international cuisine. Nearby restaurants include stand lebuh presgrave (4-min walk), 888 Hokkien Mee (4-min walk), and DeHappy Seafood Restaurant (4-min walk).
  • Is airport shuttle service offered by JEN Penang Georgetown by Shangri-La?
    Yes, an airport shuttle is available. The charge is MYR 117 per vehicle roundtrip.
  • What is there to do at JEN Penang Georgetown by Shangri-La and nearby?
    JEN Penang Georgetown by Shangri-La has an outdoor pool and a 24-hour health club, as well as a sauna and a garden.

Recent reviews

Fabulous 8.8 From 1,205 reviews

Exceptional 10.0
Great Value Stay!
The room is amazingly clean and they even have complimentary Netflix available! Wow!
Larry, my1 night business trip
Good 6.0
Local Hotel stay during MCO
A bit disappointed with the checking in. I was asked to provide proof that I booked my stay with breakfast included. An embarrassment. Shouldn’t the hotel be able to check with hotel.com on the details of the paid booking ? After checking in , I managed to find an email confirmation from Hotel.com with the free breakfast included. Unfortunately it is not stated in the invoice / receipt. The service team for breakfast was excellent tho.
my1 night business trip
Good 6.0
check in taking too long time almost 3 hours.Arrived at 345pm room ready only at 650pm
zamzuri, my1 night family trip
Very good 8.0
Fast service....All staffs are helpful...The location of the hotel also strategic...Park the car and just have to walk around
my2 night family trip
Poor 2.0
Bad experience on parking
Bad experience on the parking, the hotel giving excuse that the hotel parking is full. Ask us park on the next shopping center, we need to walk so far and carry heavy luggage to the hotel under the rain. It is annoying and they didn’t arrange some service on this parking issue!!!
heng, my1 night trip
Exceptional 10.0
The hotel is recently renovated in 2018 so it is new and very well maintain. The price is very reasonable for the quality of the facilities and environment. The only downside is they have very limited parking where we have to use the mall next door to offer parking and get refund afterward. It is quite inconvenience but their service team has done a great job making the process less pain. My overall experience is great, would be outstanding if wasn't for the parking issue. One notable mention is their service team, I got a call back to make sure I got my request fulfill after 15 mins. What a great way to show that they care.
my3 night trip
Very good 8.0
Lovely stay in Penang
Well located hotel and walkable to many tourist soots eg Armenian Street and popular eateries
Hani, my3 night trip
Good 6.0
Don’t expect shangri-la level of service. The hotel’s service has deteriorated over the years. Parking is a big headache as many guest are requested to park at the adjacent mall at a pay and claim basis from the hotel. Do expect a 20 minutes process for parking and walking to your room from the mall, and another 5-10 minutes to claim the parking fees from the reception.
my4 night trip with friends
Exceptional 10.0
Please provide enough parking for customer. so customer no need to walk to long when go to your hortel
MSyafiqRz, my1 night trip with friends
Exceptional 10.0
Very nice hotel, staff are pleasant & provided birthday cake for me.
Chong, my2 night family trip

JEN Penang Georgetown by Shangri-La