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All properties in Jakarta, Special Capital Region of Jakarta, Indonesia

The Sultan Hotel & Residence Jakarta

Luxury Jakarta hotel with full-service spa, connected to the convention center

  • Free WiFi in lobby and free parking
From
NZ$98

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  • The Sultan Hotel & Residence Jakarta
  • The Sultan Hotel & Residence Jakarta
  • Outdoor Pool
  • Living Room
  • The Sultan Hotel & Residence Jakarta
The Sultan Hotel & Residence Jakarta. Image 1 of 71.
1 / 71The Sultan Hotel & Residence Jakarta
Jln. Gatot Subroto, Jakarta, 10270, Jakarta, Indonesia
8.0.Very good.
  • nice property but showing its age, could use a little update or facelift

    Feb 25, 2020

  • The Hotel Manager ( on duty ) is not very professional. 1. One of The Hotel’s restaurant…

    Feb 9, 2020

See all 139 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Free parking
    • Pool
    • Airport transfer
    • Bathtub
    • Gym

    Property highlights

    Main amenities

    • 707 guestrooms
    • Daily housekeeping
    • 3 restaurants and 3 bars/lounges
    • Full-service spa
    • Outdoor pool
    • Breakfast available

    For families

    • Babysitting or childcare (free)
    • Cookware, dishware, and utensils
    • Stovetop
    • Microwave
    • Refrigerator
    • Separate dining area

    What’s around

    • Heart of Jakarta
    • Gelora Bung Karno Stadium - 11 min walk
    • Golden Triangle - 11 min walk
    • Balai Sidang Jakarta Convention Center - 12 min walk
    • FX Sudirman Mall - 13 min walk
    • Kidzania - 15 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room
    • Executive Room
    • Grand Deluxe Room
    • Junior Suite
    • Apartment, 1 Bedroom
    • Apartment, 2 Bedrooms
    • Apartment, 3 Bedrooms

    What’s around

    Landmarks

    • Heart of Jakarta
    • Gelora Bung Karno Stadium - 11 min walk
    • Golden Triangle - 11 min walk
    • Balai Sidang Jakarta Convention Center - 12 min walk
    • FX Sudirman Mall - 13 min walk
    • Kidzania - 15 min walk
    • Plaza Semanggi - 19 min walk
    • Pacific Place - 20 min walk
    • Plaza Senayan - 21 min walk
    • Forestry Museum - 27 min walk
    • Jakarta World Trade Center - 28 min walk

    Getting around

    • Soekarno-Hatta Intl. Airport (CGK) - 21 min drive
    • Jakarta (HLP-Halim Perdanakusuma Intl.) - 11 min drive
    • Jakarta Palmerah Station - 29 min walk
    • Jakarta Tanah Abang Station - 5 min drive
    • BNI City Station - 5 min drive
    • Free area shuttle
    • Airport shuttle (surcharge)
    • Free shopping center shuttle
    map
    See on map
    Jln. Gatot Subroto, Jakarta, 10270, Jakarta, Indonesia

    At a glance

    Hotel size

    • This hotel has 707 rooms
    • This hotel is arranged over 17 floors

    Arriving/leaving

    • Check-in time 2:00 PM-midnight
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17

    Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Free babysitting/childcare

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Dial-up Internet access in rooms*

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite self parking
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 3 restaurants
    • 3 bars/lounges
    • Coffee shop/café
    • Snack bar/deli
    • 24-hour room service
    • Coffee/tea in a common area
    • Barbecue grills

    Things to do

    • Outdoor pool
    • Health club
    • Full-service spa
    • Sauna

    Working away

    • Business center
    • Meeting rooms
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 2
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas (fines apply)
    • Garden
    • Terrace

    Accessibility

    • Accessible bathroom
    • Wheelchair accessible
    • Wheelchair-accessible registration desk

    Languages Spoken

    • English
    • Indonesian
    • Japanese

    In the room

    Home comforts

    • Air conditioning
    • Bathrobes
    • Slippers

    Sleep well

    • Premium bedding

    Things to enjoy

    • Separate dining area
    • Balcony

    Freshen up

    • Deep soaking bathtub
    • Rainfall showerhead
    • Bidet
    • Free toiletries
    • Hair dryer

    Be entertained

    • 32-inch LED TV
    • Cable TV channels

    Stay connected

    • Desk
    • Dial-up Internet access (surcharge)
    • Phone

    Food and drink

    • Refrigerator
    • Microwave
    • Stovetop
    • Cookware, dishware, and utensils
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa, Lagoon Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a sauna.

    The spa is open daily.

    Dining

    Nan Xiang - This restaurant specializes in Chinese cuisine. Guests can enjoy drinks at the bar.

    Lagoon Cafe - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

    Nippon Kan - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

    Airman Lounge - Onsite bar.

    Qi Lounge - Onsite restaurant. Reservations are required. Open daily.

    Fees & policies

    Optional extras

    • Dial-up Internet access is available in guestrooms for an extra charge
    • Buffet breakfast is offered for an extra charge of IDR 240000 for adults and IDR 120000 for children (approximately)
    • Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one-way, Maximum occupancy 2)
    • Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)

    Children & extra bedsPay at property

    • Rollaway beds are available for IDR 655000.0 per day
    • Airport shuttle service for children costs IDR 0 (one-way)

    Pool, spa & gym (if applicable)Pay at property

    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    Policies

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, debit cards and cash.

    Also known as

    • Hotel Sultan
    • The Sultan Hotel Jakarta
    • The Sultan & Jakarta Jakarta
    • The Sultan Hotel & Residence Jakarta Hotel
    • The Sultan Hotel & Residence Jakarta Jakarta
    • The Sultan Hotel & Residence Jakarta Hotel Jakarta
    • Hotel Sultan Jakarta
    • Jakarta Hotel Sultan
    • Jakarta Sultan
    • Jakarta Sultan Hotel
    • Sultan Hotel
    • Sultan Hotel Jakarta
    • Sultan Jakarta
    • Sultan Jakarta Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, The Sultan Hotel & Residence Jakarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2:00 PM - midnight. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, there are 3 onsite restaurants, featuring Chinese cuisine. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Pondok Laguna (11-min walk), Luna Negra (15-min walk), and Tong House (2.9 mi).
    • Yes, an airport shuttle is available. The charge is IDR 460000 per vehicle one-way.
    • The Sultan Hotel & Residence Jakarta has 3 bars, a spa, and an outdoor pool, as well as a health club and a garden.
    8.0.Very good.
    • 10.0.Exceptional

      I find the hotel very convenient location and the staff are very friendly so it is my choice of hotels in Jakarta

      3 night business trip, Jan 16, 2020

      Verified Expedia guest review

    • 6.0.Good

      No flexibility

      Requested 1 hour extend for late chk-out due to wasting time for breakfast queuing, but I was told that 50% of overnight charge. Decided to leave earlier with disappointment.

      2 night trip, Dec 5, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Room cleanliness and review on room service menu

      1) On the 1st day of check in, after i entered my room (They up-graded my room due to unavailable of the room i booked) just before i was about to put down my lap-top, i realize the working table was oily. Then i turned to the coffee table and truth, it was oily too. I cleaned up myself. 2) For 3 nights, i ordered room service. 02 Nasi Goreng Sultan Special and 01 Nasi Goreng Kampung. On the menu, it stated that both dish comes with shrimp. But disappointed. NOPE, they said there isn't any shrimp in it after i called them up. There's few more but i think let's get these point fix first. Ensure the room is really clean up before guest enter or check in. Please review your menu. Thanks.

      3 night business trip, Nov 17, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Nice hotel, good location, friendly staffs. Highly recommended!

      2 night trip with friends, Oct 16, 2019

      Verified Expedia guest review

    • 8.0.Very good

      The Sultan Hotel is a conference center.

      I have stayed at The Sultan Hotel for many years and generally enjoyed my stays. However, when a major conference is ongoing, the peace and quite in the hotel is gone and it negatively affects other quests. I suggest that single quests or families should enquire beforehand if a large function or conference is planned before making a booking.

      Robert, 2 night family trip, Sep 16, 2019

      Verified Hotels.com guest review

    • 2.0.Poor

      terrible place to stay

      did not like at all . the furniture is not antique - it is a piece of wood slightly falling apart. customer service is below zero. too many crowded place and staff cannot regulate and manage traffic.

      1 night romance trip, Sep 14, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Hotel is old, but rooms are clean. I booked it because it is walking distance to Jakarta Convention center. Staffs are friendly and helpful.

      ALVIN, 2 night business trip, Sep 4, 2019

      Verified Hotels.com guest review

    • 2.0.Poor

      It was a terrible stay not because of the hotel facilities and staff. They were absolutely fantastic. But because it is right next to the stadium venue, they blasted music at 645 am in the morning and the windows shook and woke everyone in the hotel up. I wouldn’t recommend anyone to stay here unless you know there is no events at the time you stay here. The music went on all the way till even now at 11 am

      Kelvin, 2 night business trip, Aug 28, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Nice Indonesian hotel

      I stayed only one night at the hotel and it was a nice one. Great breakfast with many options of Indonesian foods. The hotel is very clean and has friendly staffs. I was there for an event that happened at the hotel so it was very convenient but you can’t go anywhere outside the hotel without a car/taxi.

      Windi Indra, 1 night business trip, Aug 18, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Comfortable and in good location for my needs. Breakfast could have been less hectic and crowded, you go to the buffet and someone’s taken your seat, and buffet could have been a bit more western ie no pork sausage or bacon.

      4 night family trip, Aug 3, 2019

      Verified Expedia guest review

    See all 139 reviews