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All properties in Rotorua, Bay of Plenty Region, New Zealand
1 room, 2 adults

Copthorne Hotel Rotorua, Rotorua, New Zealand

4-starOfficial New Zealand Rating provided by Qualmark®
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Refrigerator
328-348 Fenton Street, Rotorua, 3201, New Zealand

4-star hotel with outdoor pool, near Polynesian Spa
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Refrigerator
  • Collect stampsYou can collect™ Rewards stamps here
  • Excellent customer service, Worst room in terms of cleanliness, no privacy u can hear all…Dec 22, 2019
  • aok can't understand why people give it negative reviews my only wish is that they would…Oct 29, 2019

Copthorne Hotel Rotorua, Rotorua, New Zealand

  • Standard Queen
  • Superior 2 Queen
  • Standard Twin Room
  • Superior Queen

What’s around Copthorne Hotel Rotorua, Rotorua, New Zealand


  • Polynesian Spa - 26 min walk
  • Whakarewarewa Hot Springs - 3 min walk
  • Rotorua Golf Club - 10 min walk
  • Racing Rotorua - 10 min walk
  • Whakarewarewa: The Living Maori Village - 11 min walk
  • Te Puia New Zealand Maori Arts and Crafts Institute - 21 min walk
  • Springfield Golf Club - 23 min walk
  • Rotorua Central Mall - 23 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

At a glance

Key facts

Hotel size

  • This hotel has 110 rooms


  • Check-in time starts at 2 PM
  • Check-out time is 10 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • Business center
  • Meeting rooms
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Elevator
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Copthorne Hotel Rotorua, Rotorua, New Zealand’s small print

Also known as

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Copthorne Rotorua Hotel
  • Rotorua Copthorne
  • Rotorua Copthorne Hotel
  • Rotorua Kingsgate Hotel
  • Copthorne Hotel Rotorua Hotel
  • Copthorne Hotel Rotorua Rotorua
  • Copthorne Hotel Rotorua Hotel Rotorua


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Credit card charges are subject to an extra charge of 2 percent

Breakfast costs between NZD 17.50 and NZD 25.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Copthorne Hotel Rotorua, Rotorua, New Zealand

  • Does Copthorne Hotel Rotorua offer free cancellation for a full refund?
    Yes, Copthorne Hotel Rotorua does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Copthorne Hotel Rotorua?
    Yes, there's free self parking.
  • Is there a pool at Copthorne Hotel Rotorua?
    Yes, there's an outdoor pool.
  • Are pets allowed at Copthorne Hotel Rotorua?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Copthorne Hotel Rotorua?
    You can check in starting at 2 PM. Check-out time is 10 AM.
  • Are there restaurants at or near Copthorne Hotel Rotorua?
    Yes, there's an onsite restaurant that serves local cuisine.

Recent reviews

Good 7.0 From 229 reviews

Very good 8.0
Good place to stay
Paula, nz1 night romance trip
Poor 2.0
Very poor experience. Hair and mould everywhere!!
Indescribably poor.. dirty.. confirmation email price was different to the invoice. Rang help number, had to repeat using phonetics three time on email address, phone number, just appalling. Then to be told the price was in USD.. why.. ? A disgraceful experience between The Copthorne and
mark, nz1 night business trip
Very good 8.0
Convenient while supporting wife in Southern Cross
Steven, nz1 night trip
Very good 8.0
We had a great night. Enjoyed the breakfast. Staff very friendly
Christina, nz1 night family trip
Good 6.0
Hotel is dated. No meal/snack or bar facilities available at lunch time. However, in the evening, Irene in the bar is superb and efficient, even though there were many guests to be attended to. Overall the hotel is clean, staff friendly, but due to location, being dated, and no lunch or bar facilities at lunch time, I would not stay there again
Rozanne, nz2 night family trip
Poor 2.0
BYO sheets and washing liquid....
I went to get into bed and before doing so found a hair on the sheet, so pulled back the top sheet etc only to discover a bed that had not been changed, cups were dirty in the rooms and the information folder wasn’t current (I was asked to take it to reception so they could update it). Reception was great to deal with particularly when I went to complain about my sheets that had already slept in, disappointing that the purser who brought me clean sheets expected me to make my own bed with clean sheets (which I did). The bed was very comfortable and staff very helpful.
Brenda, nz1 night family trip
Very good 8.0
Room was nice and tidy. Corridor overhead cables weren't very appealing and your signs mentioned you had a sauna but you don't. The corridors were rundown but overall the room was good.
Glenn Aaron, nz1 night family trip
Exceptional 10.0
We want to come back
We really enjoyed our stay but just the aircon was a bit noisey.We were only there for a short stay but would love to come back with our family-seemed ideal for a family holiday.
Edward, nz1 night romance trip
Exceptional 10.0
Good Stay as usual.
Always good service, very clean and comfortable. Always enjoy my stay at the Copthorne.
Maryanne, nz1 night trip
Very good 8.0
Sunny Rotorua
nice two night stay, visiting Rotorua and surrounding area. Did not use any of the facilities since we were out all day.
Robert, nz2 night family trip

Copthorne Hotel Rotorua, Rotorua, New Zealand

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