The Heathman Hotel, Portland, United States of America

The room was updated since the last time I stayed at the Heathman. It was very nice - roomy, comfortable, clean and safe. Location is an easy walk to most things in downtown Portland.

Having stayed at the Heathman a few years ago, I was looking forward to revisiting this grand hotel. Unfortunately, the lobby is in the process of being substantially downsized and remodeled. (Picture fine layers of dust, one working elevator, and narrow hallways to get to the front desk). The rooms have already gone through a nice face lift. The staff were very friendly and helpful so I'm not giving up on the Heathman. I'd just recommend waiting until after the remodel is complete, which is projected for June.

Nice Property, undergoing minor updating/construction. Accommodating staff. Small billing issue, resolved fairly at checkout.

The hotel is really well located, right downtown, so in walking distance to most things on the West end. They are renovating, so my room was very modern. The room has a french press, kettle and ground coffee, I thought this was a great extra! They also have complimentary drinks in the lobby nearly all afternoon, but really you end up paying for this in the end with their "facilities fee" - so drink up!

Amazing service from Hotels.com who helped me get a refund for one of the three rooms I had reserved. We were having a family weekend but one of my daughters became ill and couldn't come. Hotels.com worked with us and the hotel to refund a nonrefundable room for us. They had to push a manipulative desk clerk to get it done but they did it with grace. An A++ of service. Room was comfortable. Hotel is under renovation so pretty noisy during the day but not at night. No suitcase rack in our room but everything else was great.