Holiday Inn London - Kensington High St., an IHG Hotel

Photo gallery for Holiday Inn London - Kensington High St., an IHG Hotel

Primary image
Pool
Pool
Pool
Balcony

Overview of Holiday Inn London - Kensington High St., an IHG Hotel

Holiday Inn London - Kensington High St., an IHG Hotel

4.0 star property
4-star hotel with spa, near Kensington Palace

7.6/10 Good

996 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Wrights Lane, Kensington, London, England, W8 5SP
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In London City Centre
  • Kensington High Street - 2 min walk
  • Cromwell Road - 5 min walk
  • Kensington Gardens - 9 min walk
  • Kensington Palace - 14 min walk
  • Imperial College London - 17 min walk
  • Royal Albert Hall - 19 min walk
  • Hyde Park - 20 min walk
  • Natural History Museum - 21 min walk
  • Science Museum - 22 min walk
  • Victoria and Albert Museum - 25 min walk

Getting around

  • Heathrow Airport (LHR) - 28 min drive
  • Luton Airport (LTN) - 44 min drive
  • London City Airport (LCY) - 53 min drive
  • Gatwick Airport (LGW) - 77 min drive
  • West Brompton Station - 19 min walk
  • Kensington (Olympia) Station - 20 min walk
  • Kensington (Olympia) Underground Station - 21 min walk
  • High Street Kensington Station - 4 min walk
  • Earl's Court Station - 12 min walk
  • Gloucester Road Underground Station - 15 min walk

About this property

Holiday Inn London - Kensington High St., an IHG Hotel

You'll be in a fantastic location at Holiday Inn London - Kensington High St., an IHG Hotel, just a 5-minute walk from Kensington High Street and Cromwell Road. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy, or mani/pedis, and international cuisine is served at Boulevard Restaurant, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a health club are other highlights at this upscale hotel. Fellow travelers like that it's just a short walk to public transportation: High Street Kensington Station is 4 minutes away and Earl's Court Station is 12 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 706 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 45 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Taking the kids

  • Children stay free

What to do

  • Fitness classes

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1960
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Stair-free path to entrance

Languages spoken

  • Czech
  • English
  • French
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: GBP 50.00 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of GBP 14.95 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for GBP 20.0 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs GBP 45 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The fitness facility is accessible for GBP 5.00 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Access to all recreational facilities is subject to a surcharge.

Also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel Hotel
Holiday Inn London - Kensington High St., an IHG Hotel London

Frequently asked questions

Overall score and ratings

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Exceptional

Fantastic
Hotel was fantastic start to finish... great place to base your stay to London in. The pool and spa is a real winner too
Roger, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Another poor London hotel
Expensive, impersonal and small/pokey room. A huge distance from reception to my room, very few elevators for many hundreds of rooms, not enough reception staff (though they did a great job) and unpleasantly expensive parking.
L, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Poor all round. worst check in experience
Location is good. That is all. The hotel was very busy . Lobby busy at most times as airline crew from multiple airlines congregating and waiting for their own transporstion. Check in process took a lot time. Longest i have exepreince in uk. There are no self check in facilities. I was not offered to sit and wait for next check in receptionist. All made to stand. i was pretty tired as hot and long day travelling . To make matters worse the receptionist who checked me in does not understand how a booking is conducted payment wise from hotels.com. she kept insisting my room and booking was not paid for ! I had explained i already paid on hotels.com and fully confirmed . Receptionist said it was not marked as paid, but could see a card number left for this booking. But as it did not match my own personal card she could not use this. I tried to explain that the mentioned card is a virtual card left by hotels.com for this booking. Ultimately i was made to leave my card and make pre authorisation for full nights rate. Not happy at this at all amd i was left to contact hotels com which was itself a struggle as internet coverage was so bad. And the reservations team had left for the fay at hotel. The room i booked an excurive room .. was very bad and not even worthwhile of the extra money i paid. London hotels are very bad for what you get for you money. I seen budget hotels better condition and better comfort levels .bad bathroom bad AC
1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location
The hotel is well located and the staff are great. The rooms are quite basic and you need to upgrade to get a king size bed. The swimming pool is charged extra £5 per person, it is not included in the room fee.
Angie, 3-night trip
Verified Hotels.com guest review

6/10 Good

Check in was a disorganized mess. Rooms are very small. Don't try calling for any thing (towels, pillow, etc) to be brought to your room..they won't answer. They're trying, but just need more trained employees. Great and safe location.
Susan, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Susanne, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Disorganised check-in
I booked a room for 3 people at your hotel last week Friday 10th to Sunday 12th (2 nights). Upon arrival we were told the room was set up for 2 adults and a cot. After showing my booking confirmation we were told they would sort out an extra bed and remove the cot. However I feel you should be made aware of a few issues we encountered. The extra bed put into the room was extremely uncomfortable and I ended up waking up throughout the second night with back pain. There were only enough towels for 2 people and so we had to ring reception 3 times to get an extra towel. This leads me onto the room complimentaries which were also only enough for 2 people. When we asked for extra we did eventually get another tea bag and milk but we were told we couldn't have an extra water and snacks. My booking and payment was for 3 people yet we only received service for 2 which was very disappointing for us on our visit to London.
Keith, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Paul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Really helpful staff. Able to check in earlier than expected as our room was already ready. Room lovely. Only complaint was the ount of chlorine in the pool. Made my eyes sore just being in pool area.
Melissa, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Helen, 1-night trip
Verified Hotels.com guest review