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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Cancun

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Free cribs/infant beds
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Mexico

Family-friendly resort with full-service spa, connected to the convention center, near Cancun Convention Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Free cribs/infant beds
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Disappointed with the bathroom and mini bar. The staff was great. Apr 23, 2021
  • I’m impressedApr 15, 2021

Krystal Cancun

from NZ$198
  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

What’s around Krystal Cancun

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 42 min walk
  • Aquaworld - 4.3 mi / 6.9 km
  • El Rey Ruins - 6.2 mi / 9.9 km
  • Delfines Beach - 6.9 mi / 11.2 km
  • Plaza Las Americas - 7.1 mi / 11.4 km
  • Ventura Park Cancun - 10.6 mi / 17 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

At a glance

Key facts

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Number of meeting rooms - 5
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 4
  • Elevator
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby

Krystal Cancun’s small print

Also known as

  • Cancun Krystal
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Cancun

  • Does Krystal Cancun offer free cancellation for a full refund?
    Yes, Krystal Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Cancun?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is there a pool at Krystal Cancun?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Krystal Cancun?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Krystal Cancun?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Cancun?
    Yes, there are 2 onsite restaurants, featuring Mexican cuisine and poolside dining. Nearby restaurants include Mocambo (4-min walk), Chuchito Perez (4-min walk), and Mextreme (6-min walk).
  • Is there an onsite casino at Krystal Cancun?
    No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
  • What is there to do at Krystal Cancun and nearby?
    Have fun with onsite activities like snorkeling, surfing, and volleyball. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and soothe your senses in the spa tub. Krystal Cancun also has 4 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.

Recent reviews

Good 7.0 From 1,757 reviews

Poor 2.0
WORST RESORT
DONT STAY AT THIS PROPERTY, THEY OVER CHARGED ME AND THEY WONT REFUND THE EXTRA MONEY THEY TOOK. PLACE IS FILTHY AND THE KEY CARD DOESN'T WORK WE HAD TO CALL MAINTENANCE TO LET US IN EVERY TIME .EVERYTHING ABOUT THIS PLACE IS A SCAM FROM THE MOMENT YOU ENTER IT. FRONT DESK JUST LIES ABOUT EVERYTHING AND SUPER RUDE. NEVER AGAIN !
Ghaith, us4 night trip
Very good 8.0
Will definitely come back
Firat time to cancun, very nice trip, hitel was very nice and clean, beautiful beach, staff njce and friendly.
Jesus, us4 night trip
Poor 2.0
TERRIBLE
TERRIBLE! Cockroaches on site and on my bed. WORST staff, food and drinks EVER! Highly overpriced Never coming back
Cesar, mx1 night trip
Good 6.0
The check in was a hour and 15 minutes behind, keys didn’t work and hotel staff were a little rude
Shauntae, us4 night trip with friends
Poor 2.0
The experience at this hotel was bad, i travel a lot every year, and thought it would be a good choice. I had to wait about 25 minutes to check in, and there was only one person ahead of me, so figue if you are number 10 in the line how much time you would have to wait. When i asked to please move faster, the answer was "you have to wait". The hotel is well located, but the buffet is terrible, i'm glad i did not pay for all inclusive. When i went to my room there was no remote control so i requested one, they never sent it. The room's key wasn't working, i called from a phone on the third floor where i was, they said they will send me one, after 20 minutes of waiting no one showed up so i had to go back to the reception area to get it myself. I wanted to order room service, they never picked up the phone. Also the elevators were not working, so i can just figure how the people staying in the 9th floor would feel. If you are a person that don't care about good service and good food, then you can stay here, otherwise you can find a much better hotel. For sure i will not go back to this one.
Guillermo, us1 night trip
Fair 4.0
Krystal Clear Disappointment
Booked an ocean front but really it’s an ocean view. Went to get ready this morning and have a shower and shave no water at all. Can’t flush the toilet, can’t brush my teeth. Nada nothing. Decided I’ll iron my shirt and maybe the water will come back on. Took the iron out and it’s not even connected to the power cord 🔌 $280 a night totally unacceptable
Jayden, au1 night trip
Poor 2.0
IF YOU RESPECT YOURSELF STAY AWAY
Hotel check in time is long ,reception is chaos pooltable loud music,elevators not working ,NO WATER and they think they can continue their service during covid without running water,unfriendly stuff ( not all ofcourse) everything works against you not safe ...dont even try to ask for service or compensation .just run away dont ruin your vacation.
jacob, us2 night trip
Very good 8.0
Great beach!
Great location, Beautiful ocean view and great beach!!!!!!
Alex, us1 night family trip
Exceptional 10.0
First trip to Cancun
This was our first trip to Cancun and we couldn’t ask for a better place to stay. Reasonable price with great views. Staff was very nice and friendly and answered any questions we had.
Deno, us4 night trip
Fair 4.0
Clean. Old. Not peaceful. Nice view.
Photos were super photoshopped or of a different building or room. Hotel was old. We were charged $50 pesos in a cleaning fee upon check in. Taxi brought us next door to the krystal grand which was nicer but we got the older one lol. Guests returned to their rooms super late from nearby bars and we heard and woke up to each one. Still a clean hotel but we felt lied to with how nice the rooms were advertised online. Nice beach view which we paid extra for.
Romeo, us1 night trip

Krystal Cancun