All properties in Cancun, Quintana Roo, Mexico

Krystal Cancun

Family-friendly resort with full-service spa, connected to the convention center, near Cancun Convention Center

  • Free WiFi and free parking

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Krystal Cancun. Image 1 of 86.
1 / 86Krystal Cancun
  • TERRIBLE! Cockroaches on site and on my bed. WORST staff, food and drinks EVER! Highly…

    Mar 30, 2021

  • The check in was a hour and 15 minutes behind, keys didn’t work and hotel staff were a…

    Mar 26, 2021

See all 1,726 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 502 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Zona Hotelera
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 42 min walk
  • Aquaworld - 4.3 mi / 6.9 km
  • El Rey Ruins - 6.2 mi / 9.9 km
  • Delfines Beach - 6.9 mi / 11.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View


  • In Zona Hotelera
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 42 min walk

What’s around


  • In Zona Hotelera
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 42 min walk
  • Aquaworld - 4.3 mi / 6.9 km
  • El Rey Ruins - 6.2 mi / 9.9 km
  • Delfines Beach - 6.9 mi / 11.2 km
  • Plaza Las Americas - 7.1 mi / 11.4 km
  • Ventura Park Cancun - 10.6 mi / 17 km
  • Dolphin Discovery - 19.6 mi / 31.6 km
  • Punta Sur - 19.8 mi / 31.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

At a glance

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting/childcare*
  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Number of meeting rooms - 5


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • Number of buildings/towers - 4
  • Elevator
  • Garden
  • Television in common areas


  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours


Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.


El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.


On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site


  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby

Small print

Also known as

  • Cancun Krystal
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)

Babysitting/childcare is available for an extra charge


Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Krystal Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Mexican cuisine and poolside dining. Nearby restaurants include Mocambo (4-min walk), Chuchito Perez (4-min walk), and Mextreme (6-min walk).
  • No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
  • Have fun with onsite activities like snorkeling, surfing, and volleyball. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and soothe your senses in the spa tub. Krystal Cancun also has 4 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.
  • 2.0.Poor

    The experience at this hotel was bad, i travel a lot every year, and thought it would be a good choice. I had to wait about 25 minutes to check in, and there was only one person ahead of me, so figue if you are number 10 in the line how much time you would have to wait. When i asked to please move faster, the answer was "you have to wait". The hotel is well located, but the buffet is terrible, i'm glad i did not pay for all inclusive. When i went to my room there was no remote control so i requested one, they never sent it. The room's key wasn't working, i called from a phone on the third floor where i was, they said they will send me one, after 20 minutes of waiting no one showed up so i had to go back to the reception area to get it myself. I wanted to order room service, they never picked up the phone. Also the elevators were not working, so i can just figure how the people staying in the 9th floor would feel. If you are a person that don't care about good service and good food, then you can stay here, otherwise you can find a much better hotel. For sure i will not go back to this one.

    Guillermo, 1 night trip, Mar 22, 2021

    Verified guest review

  • 4.0.Fair

    Krystal Clear Disappointment

    Booked an ocean front but really it’s an ocean view. Went to get ready this morning and have a shower and shave no water at all. Can’t flush the toilet, can’t brush my teeth. Nada nothing. Decided I’ll iron my shirt and maybe the water will come back on. Took the iron out and it’s not even connected to the power cord 🔌 $280 a night totally unacceptable

    Jayden, 1 night trip, Mar 19, 2021

    Verified guest review

  • 2.0.Poor


    Hotel check in time is long ,reception is chaos pooltable loud music,elevators not working ,NO WATER and they think they can continue their service during covid without running water,unfriendly stuff ( not all ofcourse) everything works against you not safe ...dont even try to ask for service or compensation .just run away dont ruin your vacation.

    jacob, 2 night trip, Mar 18, 2021

    Verified guest review

  • 8.0.Very good

    Great beach!

    Great location, Beautiful ocean view and great beach!!!!!!

    Alex, 1 night family trip, Feb 24, 2021

    Verified guest review

  • 10.0.Exceptional

    First trip to Cancun

    This was our first trip to Cancun and we couldn’t ask for a better place to stay. Reasonable price with great views. Staff was very nice and friendly and answered any questions we had.

    Deno, 4 night trip, Feb 22, 2021

    Verified guest review

  • 4.0.Fair

    Clean. Old. Not peaceful. Nice view.

    Photos were super photoshopped or of a different building or room. Hotel was old. We were charged $50 pesos in a cleaning fee upon check in. Taxi brought us next door to the krystal grand which was nicer but we got the older one lol. Guests returned to their rooms super late from nearby bars and we heard and woke up to each one. Still a clean hotel but we felt lied to with how nice the rooms were advertised online. Nice beach view which we paid extra for.

    Romeo, 1 night trip, Feb 19, 2021

    Verified guest review

  • 10.0.Exceptional


    kwasi, 1 night trip, Feb 17, 2021

    Verified guest review

  • 10.0.Exceptional

    Best stay in Cancun

    Seriously the best hotel in Cancun Zona Hotelera! Staff is kind and always helpful, the manager is truly amazing and just a joy to talk to. The beach there is the most beautiful and calm beach to be at. The pool area is nice and clean, the bar offers amazing tropical drinks and the bartenders are so friendly. Room service food is delicious! It can be a bit crowded during holidays so my suggestion is to ask a room further out in the corridors or the higher floors. ONLY downside to Krystal is that they have this timeshare breakfast, which they don’t necessarily tell what it is, and it turned out to be a 3 horrible pitch trying to get us to buy timeshare, my suggestion is say NO to the free breakfast. This is the o my thing Krystal should remove.

    Juliene, 4 night family trip, Jan 30, 2021

    Verified guest review

  • 2.0.Poor

    Service was the worst I’ve ever experienced in my life. Spent half of the trip in the lobby trying to address issues caused by the hotel. The last straw was when we could not find food anywhere on the property at noon! Management offered nothing by way of compensation for our troubles and harassed us when we tried to leave for not checking out properly after we’d just done so with the manager. Outrageous, never stay here!!!

    Sean P, 2 night romance trip, Jan 3, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Avoid if possible

    The beds are very uncomfortable and the taxi services are bullies and the hotels shouldn’t allow it. Be prepared to be swarmed for promotions to a never ending degree.

    14 night trip, Jan 1, 2021

    Verified guest review

See all 1,726 reviews