Best Western North Roanoke

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Overview of Best Western North Roanoke

Best Western North Roanoke

2.5 star property
Mountain Troutville hotel with pool bar

8.6/10 Fabulous

280 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
  • Microwave
Map
2545 Lee Highway, Troutville, VA, 24175
Main amenities
  • Daily housekeeping
  • Fitness center
  • Pool bar
  • Business center
  • 24-hour front desk
  • Computer station
  • Lobby fireplace
  • Front desk safe
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Free newspapers in the lobby
For families
  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Berglund Center - 14 min drive

Getting around

  • Roanoke Regional Airport (ROA) - 11 min drive
  • Roanoke Station - 15 min drive

About this property

Best Western North Roanoke

When visiting Troutville, Best Western North Roanoke is a great choice to consider. You can visit the fitness center for a workout or unwind with a drink at the pool bar. The helpful staff and breakfast get good marks from fellow travelers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 73 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - 5 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Poolside bar

Traveling with children

  • Children stay free

What to do

  • Golfing nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Visual alarms in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages

  • English

Room amenities

Be entertained

  • 47-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Comfort Inn Hotel Troutville
Best Roanoke Troutville
Comfort Inn Troutville Hotel
Best Western North Roanoke Hotel
Best Western North Roanoke Troutville
Best Western North Roanoke Hotel Troutville

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Poor

Avoid
Multiple entry doors were out of order. Sent to end of hotel back and forth to get to our room. Sheets for pull out sofa did not fit. AC for room not adequate, did not cool the room. Lots of trucks all night long around the hotel.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It started out bad, but the desk clerk got it taken care of
Donald, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Clean, great location
Room was clean, comfortable, and perfect for what we needed. Breakfast was tasty and the restaurant next door was good, too.
Sara, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Not too good. But OK
Smell no good, customer service was not good either. I left my glasses and they found it. They contacted me for a shipping address and never got it back. I call the hotel few months later and they said they didn’t know about it. Breakfast was good and the lady on the kitchen was very nice.
Claudia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Comfortable, basic, 1-night stay
The shower water pressure was adequate but not great. The beds were comfortable, good hot breakfast, clean room. A quick one-night stay en route elsewhere. Pleasant check-in staff.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Blythe, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Happy with our stay
Easy check in and a very nice receptionist. I appreciate that they have ev charging stations for my plug in hybrid car. Our room was comfortable and clean and fairly quiet. Breakfast was decent with good selection. The hotel has good amenities with an exercise room, laundry facilities and an outside pool My only negative comment was the outside entrance door nearest our room wouldn't open with room door card which necessitated a longer walk from our car to the room
WILLIAM, 1-night trip
Verified Hotels.com guest review

6/10 Good

The side door leading from outside to the hallway to our room was broken… you could leave but you could not enter—- the door would not open——- was told by another guest it had been broken over a week with no end in sight! Made us park at back of building and trudge through the parking lot to front of hotel in a downpour!!( tornado warnings were out!—- no one helped us— and we were dressed for a big wedding! ) The breakfast was COLD… the eggs were so cold and hard I threw them away—- the only cereal was Fruit Loops! No thanks. Very poor. Pool was GREEN! Room was decent and pretty clean. Not happy and would never return.
Susan, 2-night romance trip
Verified Expedia guest review

6/10 Good

The property outside was very clean and kept nice. The inside was also very clean, but old. Some things about the rooms and towels and washcloths need to be replaced. Our room keys didn't work properly, but the staff was always polite and pleasant and very gracious when we kept coming back to the desk with another issue. All in all our stay there was pleasant. Thank you.
Corine, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

A great stay for even greater weekend
Came here for graduation for Liberty University and the check in and check out was painless, front desk ensured we had all the toiletries and pillows we needed
Taylor, 3-night business trip
Verified Hotels.com guest review