The Palm House

Photo gallery for The Palm House

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Beach
Beach
Beach
Outdoor pool

Overview of The Palm House

The Palm House

3.0 star property
Mele beachfront hotel with outdoor pool and restaurant

10.0/10 Exceptional

3 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
Map
Tukutuk, Mele, Shefa
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free airport shuttle
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Minibar
  • Flat-panel TV

Choose dates to view prices

About this area

What's nearby

  • On a private beach

Getting around

  • Port Vila (VLI-Bauerfield) - 45 min drive
  • Free airport shuttle

About this property

The Palm House

3-star hotel by the ocean
At The Palm House, you can look forward to free breakfast (local cuisine), a free roundtrip airport shuttle, and a terrace. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and sun loungers. The onsite fine-dining restaurant, Restaurant, features ocean views and al fresco dining. Enjoy onsite activities like ecotours, kayaking, and snorkeling. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • A 24-hour front desk
Room features
All guestrooms at The Palm House boast perks such as wet bars and first-run movies, in addition to amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with showers
  • Flat-screen TVs with first-run movies
  • Private yards, ceiling fans, and daily housekeeping

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 3 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 10:00 PM
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Free airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Private picnics
  • Room service (limited hours)

What to do

  • On a private beach
  • Ecotours
  • Kayaking
  • Snorkeling
  • Ecotours nearby
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • First-run movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Wet bar

Sleep well

  • Bed sheets provided

What to enjoy

  • Patio
  • Yard
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Restaurant - This beachfront fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: VUV 120000 per stay
  • A damage deposit of VUV 38000 will be collected before check-in

Renovations and closures

This property is closed from May 18 2022 to December 31 2022 (dates subject to change).

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available.

Contactless check-in and contactless check-out are available.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

The Palm House Mele
The Palm House Hotel
The Palm House Hotel Mele
The Palm House Mele
The Palm House Hotel
The Palm House Hotel Mele

Frequently asked questions

Is The Palm House currently open?
This property is closed from May 18 2022 to December 31 2022 (dates subject to change).
Does The Palm House offer free cancellation for a full refund?
Yes, The Palm House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Palm House?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Palm House?
Yes, there's an outdoor pool.
Are pets allowed at The Palm House?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Palm House?
Yes, there's free self parking.
Is airport shuttle service offered by The Palm House?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at The Palm House?
You can check in from 2:00 PM - 10:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
What is there to do at The Palm House and nearby?
Have fun with onsite activities like kayaking and snorkeling. Additional recreation onsite includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and a picnic area. The Palm House also has a garden.
Are there restaurants at or near The Palm House?
Yes, Restaurant offers alfresco dining and garden views. Nearby restaurants include Bakery (8.3 mi), Kava bar (8.3 mi), and Divi's (8.5 mi).
Does The Palm House have any outdoor private spaces?
Yes, every room features a patio and a yard.

Overall score and ratings

10.0

Exceptional

10.0/10

Cleanliness

8.0/10

Staff & service

10.0/10

Property conditions & facilities

10/10 Exceptional

Very nice place to stay.
Very nice place to stay.
Nicolas, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review