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Hyatt Regency Mexico City

Luxury hotel with 3 restaurants, near Chapultepec Park

  • Free WiFi
From
NZ$233

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  • Hyatt Regency Mexico City
  • Hyatt Regency Mexico City
  • Indoor Pool
  • Indoor Pool
  • Hyatt Regency Mexico City
Hyatt Regency Mexico City. Image 1 of 137.
1 / 137Hyatt Regency Mexico City
Campos Eliseos No. 204 Polanco, Mexico City, 11560, CDMX, Mexico
9.0.Superb.
  • My room smells. It’s an old smell

    May 28, 2021

  • Great staff and location. The food was also ver good.

    Feb 26, 2021

See all 593 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Walkable
Quiet
Convenient
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 755 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants
  • Indoor pool
  • Breakfast available
  • 3 outdoor tennis courts

For families

  • In-room childcare (surcharge)
  • Premium TV channels
  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping

What’s around

  • In Polanco
  • Chapultepec Park - 2 min walk
  • Auditorio Nacional - 12 min walk
  • Museo Nacional de Antropologia - 15 min walk
  • Paseo de la Reforma - 28 min walk
  • The Angel of Independence Monument - 41 min walk

Enter dates for 2 guests

  • Club Room, 1 King Bed
  • Room, 1 King Bed
  • Room, 2 Twin Beds
  • Room, 2 Twin Beds, Park View
  • Club Room, 2 Twin Beds
  • Regency, Suite, 1 King Bed
  • Executive Suite
  • Room, 1 King Bed, Park View
  • Club Room, 2 Twin Beds (High Floor)
  • Club Room, 1 King Bed (High Floor)

What’s around

Landmarks

  • In Polanco
  • Chapultepec Park - 2 min walk
  • Auditorio Nacional - 12 min walk
  • Museo Nacional de Antropologia - 15 min walk
  • Paseo de la Reforma - 28 min walk
  • The Angel of Independence Monument - 41 min walk
  • U.S. Embassy - 43 min walk
  • Parque Zoologico de Chapultepec - 15 min walk
  • Castillo de Chapultepec - 21 min walk
  • Museo Soumaya - 33 min walk
  • Avenida Presidente Masaryk - 7 min walk

Getting around

  • Benito Juarez International Airport (MEX) - 37 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 57 min drive
  • Mexico City Buenavista Station - 7 min drive
  • Mexico City Fortuna Station - 10 min drive
  • Tlalnepantla de Baz Station - 16 min drive
  • Auditorio Station - 8 min walk
  • Polanco Station - 11 min walk
  • San Joaquin Station - 29 min walk
Profile: Polanco

Profile: Polanco

Polanco will absorb at least half a day even if you don’t shop Chopard, Chanel, and other high-end boutiques. The central-western Mexico City area is home to Chapultepec, a 1,695-acre park, the National Museum of Anthropology, the Modern Art Museum, and the Soumaya Museum, which contains 30 centuries of art from the likes of Rodin and Dali.

If you’ve never had ceviche—or if you’d like to ruin all others that you’ve tried—dine at Agua y Sal Cebicheria for citrusy fish that has inspired more reviews than many Mexico City attractions and landmarks.

map
See on map
Campos Eliseos No. 204 Polanco, Mexico City, 11560, CDMX, Mexico

At a glance

Hotel size

  • This hotel has 755 rooms
  • This hotel is arranged over 38 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*
  • 2 per room (up to 44 lbs)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (USD 7.3 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 3
  • Spa services on site
  • Steam room
  • Fitness classes on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Tennis on site
  • Sauna

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1987
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Pay movies
  • Premium TV channels
  • Video-game console

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include Swedish massages, facials, body scrubs, and body treatments.

Dining

RULFO - This restaurant specializes in Latin American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

YOSHIMI - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

TEPPAN GRILL - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

AMADO - Onsite coffee shop.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Small print

Also known as

  • Hyatt Mexico City
  • Hyatt Regency Mexico City Mexico City
  • Hyatt Regency Mexico City Hotel Mexico City
  • Hyatt Regency Hotel Mexico City
  • Hyatt Regency Mexico City
  • Mexico City Hyatt
  • Mexico City Hyatt Regency
  • Regency Hyatt Mexico City
  • Hotel Nikko Mexico City
  • Hyatt Regency Mexico City Hotel
  • Hyatt Regency Mexico City Hotel

Optional extras

Valet parking costs USD 7.3 per day

Buffet breakfast is offered for an extra charge of USD 30 per person (approximately)

Pets are allowed for an extra charge of USD 35 per pet, per night

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hyatt Regency Mexico City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 7.3 per day.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 44 lbs per pet. There's a charge of USD 35 per pet, per night.
  • You can check in from 3 PM - midnight. Check-out time is 1 PM. Express check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring Latin American cuisine and garden views. Nearby restaurants include La No. 20 Polanco (4-min walk), Cantina Karisma (4-min walk), and Alfredo di Roma (4-min walk).
  • Practice your swing on the tennis courts. Additional recreation onsite includes aerobics . Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna. Hyatt Regency Mexico City also has a garden.
9.0.Superb.
  • 10.0.Exceptional

    Great accommodation !!

    Kazumi, 2 night trip, Apr 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location

    Excellent hotel.

    6 night business trip, Feb 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely hotel with lovely and great staff. We enjoyed our stay at Hyatt

    Bader, 4 night family trip, Dec 31, 2020

    Verified Orbitz guest review

  • 4.0.Fair

    I have always stayed at the Polanco Hyatt, for its location and what used to be there the Hyatt level of service, however the current staff’s attention to its patrons has deteriorated in my last two visits, May be the result of the pandemic but I found them less that polite and abrasive, from the front desk staff to the folks at the gym And the pool, I felt unwelcome. It is with sadness that I write this about a hotel where I’ve been so many times and have such fun memories. Maybe after COVID

    A.M, 3 night trip, Nov 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice gym. Excellent location in Polanco. The hotel was clean and quiet.

    John, 4 night family trip, Oct 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Some noise at night 1:00 am for construction. But it ends at 1:30 am

    1 night trip, Oct 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful hotel. Great service. I am genuinely impressed

    Giovanni, 1 night family trip, Sep 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente service, great location. My hotel in Mexico City!

    3 night business trip, Sep 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent place to stay

    Vivian, 4 night family trip, Aug 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Cleanliness, great staff, awesome gym. Close to fine dining

    JaiFive, 4 night trip with friends, Feb 28, 2020

    Verified Orbitz guest review

See all 593 reviews