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1 room, 2 adults

H10 Puerta de Alcalá

4-star4 stars
Alcala, 66, Madrid, Madrid, 28009, Spain

4-star hotel with restaurant, near El Retiro Park
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • We arrived very early and they prepared our bedroom rapidly so that we could have a…Mar 29, 2019
  • Amazing Mar 6, 2021

H10 Puerta de Alcalá

from NZ$137
  • Double Room
  • Double Room Single Use
  • Double Room, City View
  • Double Room Single Use, City View
  • Superior Room
  • Double Room, Terrace
  • Deluxe Room
  • Basic Double Room Single Use
  • Deluxe Room
  • Deluxe Room (2 adults + 1 child)
  • Superior Room (2 adults + 1 child)
  • Basic Room
  • Superior Room (2 adults + 2 children)

What’s around H10 Puerta de Alcalá


  • In Salamanca
  • El Retiro Park - 3 min walk
  • Gran Via Street - 18 min walk
  • Thyssen-Bornemisza National Museum - 19 min walk
  • Prado Museum - 19 min walk
  • Puerta del Sol - 26 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 29 min walk
  • Plaza Mayor - 31 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 10 min walk
  • Atocha Cercanías Station - 28 min walk
  • Madrid Atocha Station - 29 min walk
  • Principe de Vergara Station - 2 min walk
  • Retiro Station - 5 min walk
  • Velazquez Station - 6 min walk

At a glance

Key facts

Hotel size

  • This hotel has 138 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The property’s pool will be closed occasionally due to private events on the terrace.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Onsite parking limited

  • Electric vehicle charging point on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Bicycle rentals nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe

H10 Puerta de Alcalá’s small print

Also known as

  • NH Alcalá
  • H10 Puerta Alcalá Hotel
  • H10 Puerta Alcalá Madrid
  • H10 Puerta Alcalá
  • H10 Puerta de Alcalá Madrid
  • H10 Puerta de Alcalá Hotel Madrid
  • H10 Puerta de Alcalá Hotel
  • NH Alcalá Madrid
  • NH Puerta Alcalá Hotel Madrid
  • NH Puerta Alcalá Hotel
  • NH Puerta Alcalá Madrid
  • NH Puerta Alcalá
  • Nh Alcala Hotel Madrid
  • H10 Puerta Alcalá Hotel Madrid


Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from May to September.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in is available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

    This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards. Cash is not accepted.

    Optional extras

    Self parking costs EUR 31 per day

    Buffet breakfast is offered for an extra charge of EUR 22 for adults and EUR 11 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for H10 Puerta de Alcalá

    • Does H10 Puerta de Alcalá offer free cancellation for a full refund?
      Yes, H10 Puerta de Alcalá does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at H10 Puerta de Alcalá?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Is parking offered on site at H10 Puerta de Alcalá?
      Yes. Parking spots may be limited. Electric vehicle charging is available.
    • Is there a pool at H10 Puerta de Alcalá?
      Yes, there's a seasonal outdoor pool.
    • Are pets allowed at H10 Puerta de Alcalá?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at H10 Puerta de Alcalá?
      You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-in is available.
    • Are there restaurants at or near H10 Puerta de Alcalá?
      Yes, Alcala Restaurant offers international cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include El Pimiento Verde (3-min walk), La Paloma (3-min walk), and Kabuki Wellington (4-min walk).
    • Is there an onsite casino at H10 Puerta de Alcalá?
      No, this hotel doesn't have a casino, but Casino de Madrid (2-min drive) and Casino Gran Via (3-min drive) are both nearby.
    • What is there to do at H10 Puerta de Alcalá and nearby?
      Have fun during the warmer months with activities nearby such as cycling. H10 Puerta de Alcalá also has a seasonal outdoor pool.

    Recent reviews

    Superb 9.0 From 318 reviews

    Very good 8.0
    Lovely hotel, very comfortable, great location. Service was very slow in the bar and at reception, especially considering the prices.
    Christina, gb3 night family trip
    Very good 8.0
    Great location, nice terrace, very clean, well recommended. Parking is a rip off at 31 Euros/day
    Rudy, us1 night family trip
    Exceptional 10.0
    Maybe it's a culture thing but out of the 5 nights we stayed in this beautiful hotel, we only had wash clothes upon request the first night. Was not able to get them again after that. IDK if wash clothes are something not used. But they gave us rather large hand towels to wash with.
    us5 night family trip
    Exceptional 10.0
    nice location, close to Retiro Park. Nice rooftop terrace and bar.
    Esther, ca2 night romance trip
    Exceptional 10.0
    Great hotel and good location. Service was great and room was really nice
    us3 night trip
    Exceptional 10.0
    Location, Location, Location
    It is an excellent hotel with very convenient location to get from airport and around the city. It is located right next to Salamanca area of Madrid (Great Shopping) and Retiro Park. Very close to Prado Museum and metro station that will take you to all the major Tourist attractions that Madrid offers.
    Constantine, us3 night trip
    Exceptional 10.0
    Great location and wonderful food.
    Really friendly staff, delicious food, great location and amazing rooftop terrace, so close to Retiro park for early morning runs and late afternoon strolls.
    Thomas, gb2 night trip
    Very good 8.0
    I liked the location of the hotel What I didn’t like is that the mattress was very uncomfortable couldn’t sleep and also the pillows were old looking
    us4 night family trip
    Very good 8.0
    Nos gusto mucho el hotel , bien ubicado.
    Liliana C, us7 night family trip
    Exceptional 10.0
    Wonderful stay at Alcala. Staff was amazing, and hotel was outstanding.
    us3 night family trip

    H10 Puerta de Alcalá