H10 Puerta de Alcalá

Photo gallery for H10 Puerta de Alcalá

Primary image
Rooftop pool
Rooftop pool
Rooftop pool
Terrace/patio

Overview of H10 Puerta de Alcalá

H10 Puerta de Alcalá

4.0 star property
4-star hotel with restaurant, near El Retiro Park

9.0/10 Superb

526 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
Alcala, 66, Madrid, Madrid, 28009
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • Terrace
  • 24-hour front desk
For families
  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Salamanca
  • El Retiro Park - 3 min walk
  • Paseo de la Castellana - 8 min walk
  • National Archaeological Museum of Spain - 8 min walk
  • Puerta de Alcala - 9 min walk
  • WiZink Center - 12 min walk
  • Paseo del Prado - 13 min walk
  • Plaza de Cibeles - 15 min walk
  • Gran Via Street - 18 min walk
  • Thyssen-Bornemisza National Museum - 19 min walk
  • Prado Museum - 19 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 10 min walk
  • Atocha Cercanías Station - 28 min walk
  • Madrid Atocha Station - 29 min walk
  • Principe de Vergara Station - 2 min walk
  • Retiro Station - 5 min walk
  • Velazquez Station - 6 min walk

About this property

H10 Puerta de Alcalá

H10 Puerta de Alcalá puts you in a great location, within just a 10-minute walk of El Retiro Park and Puerta de Alcala. You can splash around at the seasonal outdoor pool, grab a bite to eat at the coffee shop/cafe, or unwind with a drink at the bar/lounge. This upscale hotel also features a poolside bar, a snack bar/deli, and a terrace. Fellow travelers like that it's only a short walk to public transportation: Principe de Vergara Station is steps away and Retiro Station is 5 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 between stays
Contactless room service is available

Safety measures

Masks and gloves available
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 138 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The property’s pool will be closed occasionally due to private events on the terrace.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bicycle rentals nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center (1076 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Seasonal outdoor pool

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Recycling
  • LED light bulbs

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 22 for adults and EUR 11 for children (approximately)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property uses solar energy, plus eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

9.0/10

Staff & service

9.1/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very good

Fiona, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay. Great staff. Rooftop bar and pool offer fabulous view of the city and park. Steps away from Retiro park museums and best shops and restaurants.
Victoria, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sergio, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Review of Hotel H10 Puerta de Alcala
Hotel was fine and roof top bar was amazing with its great views. Not too far from main town about 15 to 20mins walk and area around seemed quite safe with restaurants not too far away. Breakfast was just ok otherwise thoroughly enjoyed our visit.
June, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Highly Recommend
Chic, boutique hotel. Nice breakfast options. Nice part of town, next to Retiro Parque and sites. Hotel staff very friendly and helpful. Highly recommend.
Byron, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great modern hotel close to the Retiro park and easy walking distance to all the sights. The roof top terrace is a great space to hang out but the price of drinks is extortionate.
Katie, 4-night trip
Verified Hotels.com guest review

6/10 Good

Very average
The room clean and comfortable BUT unless you book a premier room, there are no tea & coffee making facilities in the room so you have to pay for breakfast (if not included) or leave the hotel. The rooftop terrace is lovely, though not impressed with the service - our drinks order was forgotten. Location is great. Shower screen did not stay shut, so needed to wedge it with a towel to prevent flooding bathroom. Reception changed my name at check-in, so had to get a replacement invoice at checkout with correct name. Could have been a great stay, but was just average.
MS E J, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Kathryn, 1-night trip
Verified Hotels.com guest review