Holiday Inn Express Waldorf, Waldorf

This was the worst stay of my life. From the moment I walked in until I left it was terrible. Then ones told I would be reimbursed for my room and I am still waiting for that. I will NEVER return and I encourage or others not to go here either.

It begin poorly and unfortunately continued throughout the stay. We arrived to check in at 7pm and there was a couple in front of us checking in but did not have a reservation. After 20 mins of trying to figure out how to check them in, we stepped up. they had just given the last clean room to them, even though we had a reservation already booked. We were told to leave and come back when a room was cleaned. we left of an hour and came back. Another couple was finishing checking in. We were told a room was ready for us. when we got to the room, it was half cleaned. the pillow were all piled up on a chair without pillow cases. We told the front desk and asked for the case we could put them on ourselves. We paid the extra for this hotel because of the pool, But that night it had lots of guest screaming and splashing in it and were in there well passed the pools closing time. we instead decided to use it the following morning before leaving. But found out the next day that it was close for 3 hours for cleaning. Something that should of been done the night before. We found an Iphone outside the hotel, called one of the numbers on it to let them tell the owner and handed it in to the desk. We asked if there was any form to submit of lost property and was told no. I hope it was returned to the owner and not pocketed that night.

The room was very clean. The bed was very comfortable.

Room was not well cleaned. a wine cord was on the floor. the hotel info display in the room is very worn out. the armchair smells a little like spilt alcohol. thin wall and could hear next room TV well. the door couldn't block the noise from the hallway well.

The room size was okay. I stayed with my 3 kids: 3.7.and 8. The room was nice and clean. The staff were friendly and very accommodating as well. The only negative I have to say is there were no towels at the pool, which was a minor issue. The free breakfast was good and the staff kept it pretty stocked. I normally stay at the Residence Inn but this time I wanted to save a little money and I definitely will be staying here again.