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All properties in Cardiff, Wales, United Kingdom

Novotel Cardiff Centre

4-star hotel in Cardiff City Centre with indoor pool and restaurant

  • Free WiFi
From
NZ$205

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  • Novotel Cardiff Centre
  • Novotel Cardiff Centre
  • Pool
  • Indoor Spa Tub
  • Novotel Cardiff Centre
Novotel Cardiff Centre. Image 1 of 160.
1 / 160Novotel Cardiff Centre
Schooner Way, Atlantic Wharf, Cardiff, CF10 4RT, Wales, United Kingdom
8.2.Very good.
  • When we checked in we was told that there would be no water after 10am till 5pm so that…

    Sep 13, 2021

  • Service good but executive room was not good. Shower not clean and carpet in room was…

    Sep 9, 2021

See all 604 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Easy parking
Shopping
Quiet
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 138 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Free children's club

For families

  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television
  • Daily housekeeping

What’s around

  • In Cardiff City Centre
  • Cardiff Bay - 2 min walk
  • University of South Wales, Cardiff Campus - 7 min walk
  • Cardiff International Arena - 7 min walk
  • Cardiff Motorpoint Arena - 7 min walk
  • Cardiff Metropolitan Cathedral of St David - 10 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 Queen Bed with Sofa bed
  • Executive Room, 1 Queen Bed with Sofa bed
  • Superior Room, 1 Queen Bed

Location

Schooner Way, Atlantic Wharf, Cardiff, CF10 4RT, Wales, United Kingdom
  • In Cardiff City Centre
  • Cardiff Bay - 2 min walk
  • University of South Wales, Cardiff Campus - 7 min walk

What’s around

Landmarks

  • In Cardiff City Centre
  • Cardiff Bay - 2 min walk
  • University of South Wales, Cardiff Campus - 7 min walk
  • Cardiff International Arena - 7 min walk
  • Cardiff Motorpoint Arena - 7 min walk
  • Cardiff Metropolitan Cathedral of St David - 10 min walk
  • Capitol Shopping Centre - 11 min walk
  • St. David's Hall - 14 min walk
  • New Theatre - 14 min walk
  • St. John the Baptist Church - 15 min walk
  • St. David's - 15 min walk

Getting around

  • Cardiff International Airport (CWL) - 21 min drive
  • Bristol International Airport (BRS) - 55 min drive
  • Cardiff Queen Street Station - 11 min walk
  • Cardiff (CFW-Cardiff Train Station) - 13 min walk
  • Cardiff Central Station - 13 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 138 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Secured onsite self parking (GBP 13.00 per night)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Fitness facilities
  • Spa services on site
  • Spa tub
  • Golfing nearby
  • Health club
  • Steam room
  • Sauna

Working away

  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 2259
  • Conference space size (meters) - 210
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages Spoken

  • Arabic
  • English
  • French
  • German
  • Italian
  • Malay
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology.

Dining

Elements - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 13.95 per person (approximately)
  • Airport shuttle service is offered for an extra charge of GBP 30 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge of GBP 10.00 (subject to availability)

PetsPay at property

  • Pets are allowed for an extra charge of GBP 15.00 per pet, per night

ParkingPay at property

  • Secured self parking costs GBP 13.00 per night

Pool, spa & gym (if applicable)Pay at property

  • Guests under 16 years old are not allowed in the fitness facility
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted.

Also known as

  • Novotel Cardiff Centre
  • Novotel Cardiff Centre Hotel Cardiff
  • Novotel Hotel Cardiff Centre
  • Cardiff Novotel
  • Hotel Accor Cardiff Centre
  • Novotel Cardiff Centre Hotel Cardiff
  • Novotel Cardiff Centre Wales
  • Novotel Cardiff Centre Hotel
  • Novotel Cardiff Centre Hotel
  • Novotel Cardiff Centre Cardiff

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Novotel Cardiff Centre does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 13.00 per night.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome. There's a charge of GBP 15.00 per pet, per night.
  • You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of GBP 10.00 (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Elements. Nearby restaurants include Golden Cross (8-min walk), Thai House Restaurant (9-min walk), and Madeira Restaurant (9-min walk).
  • Yes, an airport shuttle is available. The charge is GBP 30 per vehicle one-way.
  • Novotel Cardiff Centre has an indoor pool and a sauna, as well as a steam room.
8.2.Very good.
  • 4.0.Fair

    Disappointed

    For the price I paid, I was quite disappointed with our stay. The main issue was that we found a suspicious substance in plain sight in our room, which obviously meant that the room had not been cleaned properly. We reported it immediately, but no apology from staff. Hoping to get money back as this was unacceptable. Other parts of the room were somewhat clean but not up to a good standard. It also smelled of cigarette smoke. The only redeeming thing was the breakfast, which was worth the price we paid, but I won't be staying here again.

    Emily, 1 night trip, Sep 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Happy will stay again

    Lovely place staff very friendly

    Marta, 3 night trip, Aug 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Definitely we will book again

    We stay here for a 3 nights. Very nice hotel specially designed and decorates. Whole personnel was always helpful with any questions. Waiter service in restaurant excellent and absolutely professional. Swimming pool ,sauna, gym make this stay even more relaxed.

    Piotr, 3 night family trip, Aug 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The experience was amazing. The staff were very professional and helpful. I would recommend this place for family and other events.

    Mabinty, 4 night family trip, Aug 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Very disappointing

    Unfortunately we were very disappointed with our overall stay. The service from staff was poor, not very helpful and quite rude. For instance- not been told that we had to book for breakfast, and having a rude remark from one member of staff when we did not do so. The aircon in the whole hotel did not work therefore very poor sleep, unbearable at times. The cleanliness of the hotel was poor, first off our bathroom smelt of urine, no matter how much I cleaned & sprayed antibac the area. This seemed to be a recurring theme, as the restaurant smelt the same!! There was sick on the stairs that had dried up (looked like it had been there for a while). The carpet in the room was filthy.

    Brynhyfryd Farm, 2 night trip, Aug 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Hote room had dirty carpet, dirty sofa bed, tatty furniture. Check in was good, bed was comfy, bathroom clean but could do with being updated. Rooms in the ‘old part’ of the hotel are nicer where we stayed last time

    Lewis, 2 night trip, Aug 19, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Uncleaned room

    Original room had some wet dark brown stains in the carpet. So room swapped to an upgrade, which was a much nicer room.

    Stephen, 1 night family trip, Aug 19, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Disappointing

    I arrived for check in at 1400, after a ten minute wait at the front desk, I was told my room was not ready and I was asked to wait in the bar for ten minutes. After 90 minutes my room was still not ready! My child was extremely bored of waiting in the bar and I was exasperated with the lack of customer service. After giving them an ultimatum, they finally gave me a room, a different one than originally planned as housekeeping still hadn’t cleaned the room! After checking in, the room was tired and the air conditioning didn’t work, resulting in sleeping with the window open on a busy street; it was not conducive for a good nights sleep.

    Byrne, 1 night family trip, Aug 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good

    Decent hotel, a bit dated but overall good.

    2 night trip, Aug 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    third family stay

    this was our third stay at this hotel. Overall as expected, I would rate it good to very good but there were a few minor things that could be improved. 1.shower cubicle didn't empty properly so we had to leave time in between each person showering. 2. on both days there was a shortage of toast at breakfast and on the second day my partners food had gone cold by the time the toast arrived. 3. Due to the current climate the number of people in the pool was limited which often led to long wait to use the pool. it would have been much better if a pool time could be booked to save large crowds of people waiting in reception.

    Simon, 2 night family trip, Aug 16, 2021

    Verified Hotels.com guest review

See all 604 reviews