Grand Mercure Surabaya

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Overview of Grand Mercure Surabaya

UNESCO Sustainable Travel Pledge

Grand Mercure Surabaya

4.5 star property
Luxury hotel with outdoor pool, near Royal Plaza Surabaya

10.0/10 Exceptional

1 verified Hotels.com guest review

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
JL AHMAD YANI NO 71, MARGOREJO, Surabaya, 60250
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • 9 meeting rooms
  • Airport shuttle
  • UNESCO Sustainable Property
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Tunjungan Plaza - 20 min drive

Getting around

  • Surabaya (SUB-Juanda) - 26 min drive
  • Surabaya Gubeng Station - 21 min drive
  • Surabaya Pasar Turi Station - 26 min drive
  • Airport shuttle (surcharge)

About this property

Grand Mercure Surabaya

Grand Mercure Surabaya offers an airport shuttle (available 24 hours) for IDR 273000 per vehicle one-way. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a health club.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 243 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - noon
  • Early check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Pool gate

Working away

  • 9 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • ATM/banking
  • Health club
  • An outdoor pool
  • Shopping mall on site
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: IDR 500000 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Valentine's Day (14 February) Gala Dinner per adult: IDR 288000
  • Valentine's Day (14 February) Gala Dinner per child: IDR 0 (from 17 to 18 years old)
  • Shuttle transfer per adult: IDR 273000 (one-way)
  • Shuttle transfer per child: IDR 273000 (one-way), (from 17 to 18 years old)

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 158000 for adults and IDR 79000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 273000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for IDR 423500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM
  • Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Mercure Surabaya Hotel SURABAYA
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya SURABAYA
Mercure Surabaya Surabaya
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya Surabaya
Grand Mercure Surabaya Hotel Surabaya

Frequently asked questions

Overall score and ratings

10.0

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

10.0/10

Property conditions & facilities

10/10 Exceptional

Dony, 1-night trip
Verified Hotels.com guest review