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3.5-star beachfront resort with free water park, near El Meco Archaeological Site
Our family has been to Mexico 10 times. We were never treated so poorly anywhere we had…
Jan 14, 2021
Front desk not organized how much to charge some stuff stuff I’m not happy
Jan 2, 2021
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Early check-in can be arranged for an extra charge (subject to availability, amount varies)
Late check-out can be arranged for an extra charge (subject to availability, amount varies)
Airport shuttle service is offered for an extra charge of MXN 760 per vehicle. Maximum occupancy 7
Airport shuttle service for children between the ages of 1 and 12 costs MXN 760
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Pool access available from 6:00 AM to 8:00 PM.
Guests under 18 years old are not allowed in the swimming pool or fitness facility.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
The charges below are included in the total price displayed:
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
This place is absolutely amazing. It is away from the busy part of Cancun so it’s much quieter and more relaxing than being in the city center. The staff is amazing, always there to answer every question and makes sure you’re aware of things going on around the area as well as places to visit while in the area. Food was always fresh and different at every meal of the day. Beach was always clean and beautiful.
Overhake, 10 night romance trip, Nov 11, 2020
Verified Orbitz guest review
Terrible terrible but extremely terrible customer service, only the bartender was good and i think because i was giving him tips, i dont recommend it at all, i wont come back eventhou its free
Yeudiel, 4 night family trip, Sep 9, 2020
Verified Expedia guest review
Beautiful family resort for me and the family. Food and service was great the beach and water park made it so exciting as we went for our first time to Cancun. Very quite and peaceful environment as we gathered together and enjoyed the staff and promotions that they offered to do activities in Cancun.
Veloz, 5 night family trip, Aug 10, 2020
Verified Expedia guest review
Las fotografías que muestra en el internet no están actualizadas, la playa no está fea, el servicio de recepción no es muy eficiente, teníamos liqueo del aire acondicionado y les tubimos que decirles 4 veces para que fueran a arreglar eso, llegaba un olor a drenaje en el hotel y en la playa, un día quisieron cobrar por el desayuno que es gratis! Nunca preguntaron si necesitábamos papel de baño, shampoo o toallas, la verdad no vuelvo a ese hotel
7 night family trip, Jul 16, 2020
Verified Expedia guest review
I LOVED the staff, their service, their willingness to go above and beyond to make us feel wonderful.
Gina, 7 night family trip, Jul 8, 2020
Verified CheapTickets guest review
The staff is amazing . Lots of activities for the kids . We really enjoyed our stay and would definitely stay again . My kids are 16, 12 and 6 and all had plenty to do and had a blast
6 night family trip, Mar 16, 2020
Verified Expedia guest review
Been to many resort food was horrible im supposed to enjoy my time there and eat like a king instead ive spent extra cash to eat at restaurants because of how bad food was at resort.
4 night family trip, Mar 13, 2020
Verified Expedia guest review
Is really old the buffet was terrible !!!!!!) and the room was terrible
1 night family trip, Mar 13, 2020
Verified Expedia guest review
The property was ok for the price. The food was GROSS. Not many options. We had to order pizza from dominoes almost every night. Our room was not ready until 5pm check in is at 3pm. They only compensated us by letting us check out 1 hour later instead of 2. Our room had mosquitoes really bad but it was because the windows didn’t close all the way and the door had a major gap in it. The staff was friendly and helpful.
Tae, 4 night family trip, Mar 10, 2020
Verified Expedia guest review
Need renovation on the property! Very outdated! Can change the dining room chairs. They are old & heavy! But the area is beautiful & clean. Also the beach!
5 night business trip, Mar 8, 2020
Verified Orbitz guest review