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All properties in Playa del Carmen, Quintana Roo, Mexico

Serenity Hotel Boutique

4-star hotel with outdoor pool, near Quinta Avenida

  • Free English breakfast, free WiFi, and free parking
From
NZ$154

Image gallery

  • Pool
  • Pool
  • Pool
  • Serenity Penthouse - Living Room
  • Pool
Pool. Image 1 of 73.
1 / 73Pool
9.4.Exceptional.
  • Hotel de diseño vanguardista, instalaciones nuevas y bastante confortables. Las…

    May 29, 2021

  • The Reviews were right. Very good hotel close to everything. Room was clean and no noise.…

    May 7, 2021

See all 85 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Dining options
Shopping
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 30 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Grand Coral Golf Riviera Maya - 2.8 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Serenity Studio 1 King Bed
  • Serenity Junior Suite
  • Serenity Suite
  • Serenity Two Bedroom Suite
  • Serenity Penthouse
  • Grand Room
  • Grand Studio Suite

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 8 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Grand Coral Golf Riviera Maya - 2.8 mi / 4.6 km
  • El Camaleon Mayakoba Golf Course - 5.1 mi / 8.2 km
  • Xplor Theme Park - 6.9 mi / 11.1 km
  • Xcaret Eco Theme Park - 7.3 mi / 11.8 km
  • Maroma Beach - 10.3 mi / 16.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 30 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite valet parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free English breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Terrace

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LCD TV
  • Digital TV channels
  • IPod docking station

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Serenity Hotel Boutique Hotel
  • Serenity Hotel Boutique Playa del Carmen
  • Serenity Hotel Boutique Hotel Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 52 per vehicle (one-way)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 6:00 PM.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Serenity Hotel Boutique does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 6:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Club de la Cerveza (3-min walk), Gluay Maai Thai (3-min walk), and Cocotte Cita (4-min walk).
  • Yes, an airport shuttle is available. The charge is USD 52 per vehicle one-way.
  • Serenity Hotel Boutique has an outdoor pool.
9.4.Exceptional.
  • 10.0.Exceptional

    Awesome Boutique Hotel in Playa. Great Service, Spacious rooms, Super Comfy Beds, and a spectacular Rooftop.

    Mark, 1 night trip, Apr 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    clean hotel close to the beach

    great place, they kept it clean, great top roof view, close to all entertainment and shopping centers. friendly staff. just not much parking space on site.

    Iran, 6 night family trip, Apr 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice hotel but needs hot water

    All great except NO HOT WATER

    stefanos, 2 night trip, Mar 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great service, friendly staff, convenient location...

    Michele, 1 night trip with friends, Mar 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Our stay at Serenity Hotel was excellent. We loved the layout, decor and cleanliness. The staff was friendly and attentive. The breakfast was fresh and delicious. We would definitely come back here and recommend this hotel.

    1 night romance trip, Mar 5, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Very confortable and well located

    Great place, clean, helpful staff. Breakfast can be improved and although staff is helpful, they could be more knowledgeable on where to go, some tips and recommendations

    Marcelo, 5 night trip, Mar 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    This property is a nice hidden gem. You don’t even notice it at first. It is not too far away from the tourist area in Playa Del Carmen. The hotel is very clean and the staff is very friendly. The only thing that I did not like were the hidden fees. I checked out and was charged for “sanitation fees” and for laundry? They were also doing construction so it would get noisy. The rooms are not soundproof so I think I had a family above me and they were pretty noisy every night. However everything else was fine and the rooms are beautiful and spacious.

    4 night trip with friends, Mar 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great boutique hotel

    Really nice hotel, friendly staff, clean, great rooms, perfectly located, and quiet. Everything we were looking for. Also, their staff helped our husbands find a mariachi to play for us at their terrace on the same day. Thank you for that!

    3 night trip, Feb 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    5 star service

    The moment I walked in I was greeted with so much attentiveness. The receptionist was the sweetest and so was the security service man. The room was extremely clean, the hotel offers the best hospitality totally wished I would of stayed longer.

    Mellissa, 1 night trip, Jan 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel in Playa del Carmen

    A lovely hotel with a great staff. Our room was spacious and clean. Included breakfast was good with kind servers and the parking on site was convenient. The location of the hotel is in a great spot, close to everything that's important in this city. Will definitely stay here again.

    Sharon, 4 night trip, Dec 23, 2020

    Verified Hotels.com guest review

See all 85 reviews