Grand Hyatt Hong Kong

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Overview of Grand Hyatt Hong Kong

Grand Hyatt Hong Kong

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Hong Kong Convention and Exhibition Centre

9.4/10 Exceptional

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
1 Harbour Road, Hong Kong
Main amenities
  • Daily housekeeping
  • 9 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Wan Chai
  • Victoria Harbour - 7 min walk
  • Hong Kong Convention and Exhibition Centre - 4 min drive
  • Lan Kwai Fong - 7 min drive
  • Kowloon Bay - 20 min drive
  • Ocean Park - 13 min drive
  • Repulse Bay - 16 min drive
  • Hong Kong Disneyland - 38 min drive
  • Tai Po Old Market - 38 min drive

Getting around

  • Hong Kong International Airport (HKG) - 36 min drive
  • Hong Kong Wan Chai Station - 6 min walk
  • Hong Kong Admiralty Station - 10 min walk
  • Hong Kong Causeway Bay Station - 19 min walk
  • Hong Kong Station - 19 min walk
  • Airport shuttle (surcharge)

About this property

Grand Hyatt Hong Kong

Placing you 0.3 mi (0.5 km) from Victoria Harbour and 4 mi (6.4 km) from Kowloon Bay, Grand Hyatt Hong Kong offers an airport shuttle (available 24 hours) for HKD 1150 per vehicle. Guests can visit the spa to be pampered with Swedish massages, body wraps, or facials, and One Harbour Road, one of 9 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers love the helpful staff and location.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 542 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to For Plateau Rooms kindly proceed to the 11/F upon arrival
  • Front desk staff will greet guests on arrival
  • According to the latest social distancing measures advice from the Hong Kong Government, the swimming pool will be open with limited capacity. Access to the pool and sun loungers is limited at any given time and is available on a first-come-first-served basis during various timeslots. The swimming pool and pool deck area will also be closed to all guests from 1 to 2 PM daily to undergo a sanitization procedure.
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (HKD 450 per night; includes in/out privileges)

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 9 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Racquetball/squash
  • Shopping

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1989
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai

Room amenities

Be entertained

  • Smart television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Plateau Spa has 13 treatment rooms including rooms for couples. Services include Swedish massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 12 years old are not allowed in the spa.

Dining

One Harbour Road - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
Grissini - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Kaetsu - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner.
The Teppanroom - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of HKD 338 for adults and HKD 169 for children (approximately)
  • Airport shuttle service is offered for an extra charge of HKD 1150 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for HKD 440.0 per day

Parking

  • Valet parking costs HKD 450 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Hyatt Hong Kong
Grand Hyatt Hong Kong Hotel
Hong Kong Grand Hyatt
Grand Hyatt Hong Kong Hotel Hong Kong
Hong Kong Hyatt
Hyatt Hong Kong
Grand Hyatt Hong Kong Hotel
Grand Hyatt Hong Kong Hong Kong
Grand Hyatt Hong Kong Hotel Hong Kong

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

WENTING, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Simon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tsz Ling, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

CHI HO DAVID, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great value and wonderful service
We had a fantastic stay and the staff made it even better. It was my husbands birthday and they sent wine and a birthday cake to our room. The room was really good, very clean, bed comfortable and lovely view too.
Hanna Rebecka, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yi Lam Samantha, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Man Sang, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hung kwun henry, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wing Kai, 1-night trip
Verified Hotels.com guest review