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Novotel Surabaya Hotel & Suites

4.0 star property
4-star hotel in Wonokromo with spa and outdoor pool

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Novotel Surabaya Hotel & Suites

Photo gallery for Novotel Surabaya Hotel & Suites

Exterior
Sports facility
Exterior
View from room
Al fresco dining

Overview of Novotel Surabaya Hotel & Suites

8.0 out of 10 Very good
8.0/10 Very good

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jalan Ngagel No 173-175, Surabaya, East Java, 60246
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Room service
  • 2 meeting rooms
  • Airport shuttle
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

View all photos for Superior Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Pool View

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Garden View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Pool View

Superior Room, 1 King Bed, Pool View

Superior Room, 1 King Bed, Pool View

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Terrace

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Terrace

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Terrace

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Terrace

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

About this area

What's nearby

  • In Wonokromo
  • Tunjungan Plaza - 4 min drive
  • Pakuwon Mall - 12 min drive

Getting around

  • Surabaya (SUB-Juanda) - 29 min drive
  • Surabaya Gubeng Station - 11 min drive
  • Tandes Station - 16 min drive
  • Surabaya Pasar Turi Station - 19 min drive
  • Wonokromo Station - 12 min walk
  • Ngagel Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Rawon calculator - 11 min walk
  • Mie Vito - 9 min walk
  • Warung Dewi - 9 min walk
  • BATIQA Hotel Darmo - 9 min walk
  • Mie Ayam Ngagel Rejo - 8 min walk
Map

About this property

Novotel Surabaya Hotel & Suites

Novotel Surabaya Hotel & Suites offers an airport shuttle (available 24 hours) for IDR 286000 per vehicle one way. Guests can grab a bite to eat at the restaurant, and the hot tub makes for a relaxing end to the day. Other highlights at this upmarket hotel include an outdoor pool, a sauna and a steam room. Public transportation is close by: Wonokromo Station is only 12 minutes on foot.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 215 rooms

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground

What to do

  • Pool table

Working away

  • 2 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Bike hire
  • Pool loungers

Facilities

  • Built in 1995
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Wheelchair-accessible
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The on-site spa has couples treatment room(s).

Dining

Janggala Restaurant – On-site restaurant. Guests can enjoy al fresco dining (weather permitting).

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 130000 for adults and IDR 65000 for children
  • Airport shuttle service is offered for an extra charge of IDR 286000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 210744.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property uses geothermal energy, plus a grey water recycling system.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Novotel Surabaya
Hotel Surabaya
Novotel Hotel Surabaya
Novotel Surabaya
Novotel Surabaya Hotel
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Novotel Surabaya Hotel Surabaya
Novotel Surabaya & Suites
Novotel Surabaya Hotel & Suites Hotel
Novotel Surabaya Hotel & Suites Surabaya
Novotel Surabaya Hotel & Suites Hotel Surabaya

Frequently asked questions

Does Novotel Surabaya Hotel & Suites offer free cancellation for a full refund?
Yes, Novotel Surabaya Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Surabaya Hotel & Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Surabaya Hotel & Suites?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Surabaya Hotel & Suites?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Novotel Surabaya Hotel & Suites?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Novotel Surabaya Hotel & Suites?
Yes, an airport shuttle is available. The charge is IDR 286000 per vehicle one way.
What are the check-in and check-out times at Novotel Surabaya Hotel & Suites?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Novotel Surabaya Hotel & Suites and nearby?
Novotel Surabaya Hotel & Suites has a spa, an outdoor pool and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Novotel Surabaya Hotel & Suites?
Yes, Janggala Restaurant offers al fresco dining.
What's the area around Novotel Surabaya Hotel & Suites like?
Novotel Surabaya Hotel & Suites is a short 8-minute walk from Surabaya Zoo and 10 minutes' walk from Taman Bungkul.

Reviews

8.0

Very good

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Mike, 4-night trip
Verified Expedia guest review

6/10 Good

Could have been better
Worn out old towels Hardly any water pressure in the shower No hand towels Two single beds joined together and sold as King bed ... Stained couch upholstery ... This hotel has seen better days. The only redeeming point is the breakfast, pool and the property grounds.
Parag, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Dirty room, old property.
DONNA, 9-night trip
Verified Expedia guest review

8/10 Very good

Value for money hotel
Decent value for money hotel. Hardly any parking space
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Heriyanti, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

it is a very clean hotel with very friendly staff.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent Hotel
Very accommodating! Thank you!
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Helpful Front Desk
Nice hotel and a very nice pool, the gathering point of the hotel. Special thanks goes to Evan, the Front desk supervisor, he went out of the way to help us, truly world class hotel service!
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Well situated, Novotel Surabaya is a green hotel, with good service from the staff.
2-night trip with friends
Verified Ebookers guest review