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Mercure Cairns

Photo gallery for Mercure Cairns

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Standard Room, Multiple Beds | Minibar, desk, laptop workspace, iron/ironing board

Overview of Mercure Cairns

Mercure Cairns

4.0 star property
4-star hotel with outdoor pool, near Cairns Esplanade

8.2/10 Very good

7 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
15 Florence Street, Cairns, QLD, 4870
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Business centre
  • Airport shuttle
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Cots/infant beds (surcharge)
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Great Barrier Reef - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 7 min drive
  • Freshwater Station - 11 min drive
  • Redlynch Station - 12 min drive
  • Cairns Station - 13 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Che Zest - 4 min walk
  • La Pizza Trattoria - 6 min walk
  • Villa Romana Trattoria - 6 min walk
  • Mi Piace Espresso Bar - 5 min walk
  • The Raw Prawn - 6 min walk
Map

About this property

Mercure Cairns

Mercure Cairns is only 4 mi (6.4 km) from the airport and offers a shuttle (available on request) for AUD 15 per person one-way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Stanley, which serves local cuisine and is open for breakfast and dinner. Other highlights at this upmarket hotel include a bar/lounge and a garden. Fellow travellers like the helpful staff and breakfast.

Languages

English, Filipino, French, Italian, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking is limited
  • On-site parking includes off-street options
  • Free off-site parking within 33 ft
  • Street parking available

Transfers

  • Airport shuttle from 3:30 AM to 11:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • Beach nearby
  • Bike rentals nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • An outdoor pool

Accessibility

  • Lift

Languages

  • English
  • Filipino
  • French
  • Italian
  • Korean
  • Spanish

Room amenities

Be entertained

  • 55-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping

Special features

Dining

The Stanley – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately AUD 19 to 27 per person
  • Airport shuttle service is offered for an extra charge of AUD 15 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 10:00 AM and 2:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cots/infant beds are available for AUD 10.0 per stay
  • Airport shuttle service for children costs AUD 15 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Guests are provided with hand sanitiser and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

Does Mercure Cairns offer free cancellation for a full refund?
Yes, Mercure Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Cairns?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Mercure Cairns?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Cairns?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Cairns?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Mercure Cairns?
Yes, an airport shuttle is available from 3:30 AM to 11:30 PM on request. The charge is AUD 15 per person one-way.
What are the check-in and check-out times at Mercure Cairns?
You can check in starting at 2:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Cairns?
No, this hotel doesn't have a casino, but Reef Hotel Casino (14-min walk) and Cazalys Cairns (4-min drive) are both nearby.
What is there to do at Mercure Cairns and nearby?
Have fun with nearby activities such as cycling and scuba-diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Mercure Cairns?
Yes, The Stanley offers local cuisine.
What's the area around Mercure Cairns like?
Mercure Cairns is in Cairns Central Business District, a short 1-minute walk from Great Barrier Reef and 4 minutes' walk from Cairns Esplanade. Travellers say that the area is walkable and good for shopping.

Reviews

8.2

Very good

7.0/10

Cleanliness

7.0/10

Staff & service

6.7/10

Amenities

5.5/10

Property conditions & facilities

6.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Convenient location, great staff. The amenities are dated They could really add some plug points with USB chargers. If casting to a TV..there is no way to find out which TV is yours unless you are a techie. But for the short stay..a very pleasant experience.
Rahul, 2-night family trip
Verified Expedia guest review

6/10 Good

Room was not clean. Very dusty and toilet was marked. Hallway needed a good vacuum. Not enough hooks to hang towels. . Single bed moved on wheels. To tea towels to dry dishes. Simple things that you would expect more from a Mecure
Darren, 3-night family trip
Verified Expedia guest review

6/10 Good

Air con was sub standard and struggled
Michael, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathon, 1-night trip
Verified Lastminute guest review

6/10 Good

The hotel has recently been taken over by Mercure so they are still working on any issues and it will improve over time but there are some things that need to be addressed. Eg there are pigeons that make a lot of noise early in the morning on the window ledges so they need to put some bird deterrent spikes on the ledges. Also, just after I had a shower I turned the water off but then the hot water started pouring out of the shower even though the tap was turned off. It was extremely hot and I was very lucky my 6yo daughter wasn’t in the shower at the time or she may have been badly burnt. I told the reception and they moved us to another room which was quite an effort to relocate after being settled into the one we were in but we didn’t receive anything as a consolation. Eg most hotels would upgrade you to a nicer room or give you some restaurant vouchers but we got nothing. I also found it very hard to use the new tv in both rooms we were in and think they were not set up properly when installed. Also, they have a normal luggage trolley but also have a coles shopping trolley as one of their luggage trolleys which is a bit strange. Overall it was a good hotel and I would stay again but it will take some time for Mercure to get the hotel up to a good standard. It was one of the best priced hotels I could find in the city though and was in a very good location. Close to everything. Didn’t go to their restaurant though as it was too expensive.
Verified Lastminute guest review

10/10 Exceptional

Meg, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review