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Mercure Cairns

4.0 star property
4-star hotel with outdoor pool, near Cairns Esplanade

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Mercure Cairns

Photo gallery for Mercure Cairns

Outdoor pool, pool loungers
Superior Room, 1 King Bed | View from room
Breakfast and dinner served, local cuisine
Free toiletries, hair dryer, towels
Outdoor pool, pool loungers

Overview of Mercure Cairns

7.6

Good

Property highlights

  • Pool
  • Restaurant
  • Bar
  • Free WiFi
  • Laundry facilities
  • Air conditioning
Map
15 Florence Street, Cairns, QLD, 4870
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Business centre
  • Airport shuttle
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front desk safe
Feel at home
  • Cots/infant beds (surcharge)
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | View from room

Standard Room, 2 Single Beds

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | View from room

Standard Room, 1 Queen Bed

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 Queen and 2 Singles)

View from room

Family Room, Multiple Beds (1 Queen and 2 Singles)

  • 44 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Loft, 1 Queen Bed

Loft, 1 Queen Bed | View from room

Loft, 1 Queen Bed

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | View from room

Standard Room, Multiple Beds

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Central Shopping Centre - 1 min drive
  • Reef Fleet Terminal - 2 min drive
  • Cairns Marlin Marina - 3 min drive
  • Palm Cove Beach - 24 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive
  • Freshwater Station - 11 min drive
  • Cairns Station - 13 min walk
  • Redlynch Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Atrium - 3 min walk
  • Villa Romana Trattoria - 7 min walk
  • Dundee’s at the Cairns Aquarium - 2 min walk
  • Pachamama - 4 min walk
  • La Pizza Trattoria - 7 min walk
Map

About this property

Mercure Cairns

Mercure Cairns is only 3.7 mi (6 km) from the airport and offers a shuttle (available on request) for AUD 15 per person one-way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Stanley, which serves local cuisine and is open for breakfast and dinner. Other highlights at this upmarket hotel include a bar/lounge and a garden.

Languages

English, Filipino, French, Italian, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle from 3:30 AM to 11:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Water dispenser

What to do

  • Beach nearby
  • Bike rentals nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • An outdoor pool
  • At least 80% of food locally sourced
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Lift

Room amenities

Be entertained

  • 55-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient toilets only

Special features

Dining

The Stanley – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately AUD 19 to 27 per person
  • Airport shuttle service is offered for an extra charge of AUD 15 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 10:00 AM and 2:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.4 per cent

Children & extra beds

  • Cots/infant beds are available for AUD 20.0 per stay
  • Rollaway beds are available for AUD 30 per day
  • Airport shuttle service for children costs AUD 15 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Guests are provided with hand sanitiser and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

Does Mercure Cairns offer free cancellation for a full refund?
Yes, Mercure Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Cairns?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Mercure Cairns?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Cairns?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Cairns?
Sorry, there's no on-site parking at Mercure Cairns.
Is an airport shuttle service offered by Mercure Cairns?
Yes, an airport shuttle is available from 3:30 AM to 11:30 PM on request. The charge is AUD 15 per person one-way.
What are the check-in and check-out times at Mercure Cairns?
You can check in starting at 2:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Cairns?
No, this hotel doesn't have a casino, but Reef Hotel Casino (14-min walk) and Cazalys Cairns (4-min drive) are both nearby.
What is there to do at Mercure Cairns and nearby?
Have fun with nearby activities such as cycling and scuba-diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Mercure Cairns?
Yes, The Stanley offers local cuisine.
What's the area around Mercure Cairns like?
Mercure Cairns is in Cairns Central Business District, a short 4-minute walk from Cairns Esplanade and 5 minutes' walk from Cairns Performing Arts Centre.

Reviews

7.6

Good

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Kellie, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Luke, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

The room was very basic for the price charged, it was a very small room, just 2 beds, no sofa. The aircon was filthy and not very efficient. It was noisy with traffic, windows not thick enough to block out sounds from outside. We booked for 3 people but only received towels etc for two. The receptionist was very helpful and kind in sorting out extra for the third person but it was just overall a disappointing room for the price charged.
Sabrina, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Amanda and Mohamed, 1-night trip
Verified Expedia guest review

6/10 Good

Evening cook dressed like someone working outside in the yard(Wednesday 03 May 23)
Len, 1-night romance trip
Verified Wotif guest review

6/10 Good

No clothes airer to hang any washing. 3 times reception didn't have coins for the washing machine which cost $4 each per washing load and to dry washing. The time to dry wasn't enough to dry towels. Great that it had breakfast though and a pool. Restaurant and bar were hit and miss.
Adam, 4-night family trip
Verified Expedia guest review

6/10 Good

Yukika, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient location, great staff. The amenities are dated They could really add some plug points with USB chargers. If casting to a TV..there is no way to find out which TV is yours unless you are a techie. But for the short stay..a very pleasant experience.
Rahul, 2-night family trip
Verified Expedia guest review

6/10 Good

Room was not clean. Very dusty and toilet was marked. Hallway needed a good vacuum. Not enough hooks to hang towels. . Single bed moved on wheels. To tea towels to dry dishes. Simple things that you would expect more from a Mecure
Darren, 3-night family trip
Verified Expedia guest review

6/10 Good

Air con was sub standard and struggled
Michael, 3-night business trip
Verified Hotels.com guest review