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All properties in Hilo, Hawaii, United States of America
1 room, 2 adults

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo, United States of America

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Beach nearby
  • Connecting/adjoining rooms available
  • Free WiFi
93 Banyan Dr, Hilo, HI, 96720, United States of America

Bayfront hotel with 2 bars/lounges, near Hamakua Coast
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Beach nearby
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning August 1, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt.
  • Checked in and there was a needle in the carpet. Bed in the right had stains on the…Jun 16, 2020
  • The location is nice. Staff was nice at the check in but somehow not helpful afterwards…Mar 28, 2020

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo, United States of America

from NZ$261
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront (Corner)
  • Junior Suite, 1 King Bed, Non Smoking, Oceanfront
  • Suite, 1 Bedroom, Non Smoking (with Soaker Tub)
  • Suite, 2 Bedrooms (KAMEHAMEHA)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)
  • Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

What’s around Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo, United States of America

Landmarks

  • On the waterfront
  • Port of Hilo - 24 min walk
  • Hamakua Coast - 1 min walk
  • Coconut Island Park - 6 min walk
  • Hilo Farmers Market - 33 min walk
  • Mokupapapa Discovery Center - 37 min walk
  • University of Hawaii at Hilo - 2.8 mi / 4.5 km
  • Rainbow Falls - 3.5 mi / 5.7 km

Getting around

  • Hilo Intl. Airport (ITO) - 8 min drive

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival. Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning August 1, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Kayaking on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space size (feet) - 11,000
  • Conference space size (meters) - 1022
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1960
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 48-inch LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Sandalwood - This restaurant serves breakfast, lunch, and dinner.

Recreation

On Site

  • Golf course on site
  • Bicycle rentals on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Kayaking on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site

Nearby

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Windsurfing nearby

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo, United States of America’s small print

Also known as

  • Hilo Naniloa
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Grand Naniloa Hotel Hilo
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Grand Naniloa Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo

Policies

Tax ID - W 50540186.01

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 30.00 per accommodation, per night

Resort fee inclusions:

  • Parking
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 20.00 per day

Valet parking costs USD 20 per day

Rollaway beds are available for USD 30.0 per night

Full breakfast is offered for an extra charge of USD 21.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo, United States of America

  • Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton offer free cancellation for a full refund?
    Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes. Self parking costs USD 20.00 per day. Valet parking costs USD 20 per day.
  • Is there a pool at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes, there's an outdoor pool.
  • Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    You can check in from 4:00 PM to anytime. Check-out time is 11 AM.
  • Are there restaurants at or near Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes, there's an onsite restaurant. Nearby restaurants include Uncle Billy's Hilo Bay Hotel (1-min walk), Coconut Grill (8-min walk), and Fruit Palace (8-min walk).
  • What is there to do near Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Recommended spots to visit include Hamakua Coast (1-min walk) and Coconut Island Park (6-min walk), along with Port of Hilo (1.2 mi) and Hilo Farmers Market (1.7 mi).

Recent reviews

Very good 8.2 From 1,291 reviews

Exceptional 10.0
Great
I thought it was awesome---cool rooms, amazing view of the ocean and Mauna Kea, good vibes 4 sure......the lobby is extremely busy at check in, but you can just zone out and appreciate the ocean air, as the ocean is mere feet from the check in desks.....its also valet if you dont want 2 walk from across the road.....I recommend this hotel.
us1 night trip
Good 6.0
Check in line was about a half hour wait. Too long. Check in person gave incorrect information. New to the job.
Jacque, us1 night trip with friends
Exceptional 10.0
What a Great place to stay, the service was amazing!! It was clean and comfortable and close to some really good restaurants.
Holly, us2 night trip with friends
Exceptional 10.0
Nice Family Hotel
Hotel staff was incredible and the grounds were beautiful. Great bar location to relax in the evening hours. Lack of balcony was a big negative and issue with Air Conditioning (which was fixed very quickly).
ca3 night family trip
Good 6.0
Great location but terrible noise level
Stay was quite good but the noise level in the night on the backside If the building (ventilation system) was so terrible
Andreas, ie5 night family trip
Exceptional 10.0
Great Place!
Nice hotel. Awesome service. Nalu helped us for a fast, friendly check in. Easy valet, great location, free coffee in the morning in the lobby.
Kuana, us1 night family trip
Very good 8.0
The Best in Hilo don't expect Double Tree Standard
Well the Resort is in Hilo...so ALL accommodations are old and not so great. My issue is Hiltons Double Tree name carries an Expectation and this resort is not even close. Advertising it under the Double Tree brand and charging a $30 per day resort fee is just plain WRONG. Ice Machines work on only 4 of 12 floors. The lanais have what appears to be black mold on the walls. The showers have handheld shower heads with a cradle that is broken so its like you have to either hold it or press up against the wall. The rooms have built in from the 1970's. Nothing but an office chair or your bed to sit on. My issue is using the double tree brand or even the Hilton brand is VERY DECEPTIVE to Hilton Honors members or Hilton Brand Loyalists. For Hilo area this is like the taj mahal and pricewise its cheap for Hawaii. Just don't expect Any kind of Hilton standard because you will be dissapointed!
us13 night business trip

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo, United States of America

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