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All properties in Cancun (and vicinity), Quintana Roo, Mexico

The Westin Resort & Spa Cancun

4-star beachfront resort with spa, near El Rey Ruins

  • Free WiFi and free parking
From
NZ$272

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 103.
1 / 103Outdoor Pool
8.0.Very good.
  • Front desk staff are incompetent and rude. They work slowly and argue with everything.…

    Jun 6, 2021

  • Had a wonderful stay. Property was quite a distance from all the stores & bars but bus…

    Jun 6, 2021

See all 1,410 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Transport options
Convenient
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 379 guestrooms
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 6 outdoor pools
  • Breakfast available

Feel at home

  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Free toiletries

What’s around

  • In Zona Hotelera
  • El Rey Ruins - 26 min walk
  • Delfines Beach - 27 min walk
  • Aquaworld - 3.7 mi / 6 km
  • Cancun Interactive Aquarium - 5.1 mi / 8.2 km
  • La Isla Shopping Mall - 6.8 mi / 10.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Studio, 1 King Bed, Balcony, Lagoon View
  • Villa, 2 Bedrooms, Balcony, Lagoon View
  • Studio, 1 King Bed, Balcony, Ocean View
  • Villa, 2 Bedrooms, Balcony, Ocean View
  • Room, 1 King Bed, Non Smoking, Lagoon View
  • Room, 2 Double Beds, Non Smoking, Lagoon View
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Double Beds, Non Smoking, Ocean View
  • Room, 1 King Bed, Balcony, Lagoon View
  • Room, 2 Double Beds, Balcony, Lagoon View
  • Room, 1 King Bed, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View
  • Royal Room, 1 King Bed, Balcony, Lagoon View
  • Royal Room, 2 Double Beds, Balcony, Lagoon View
  • Royal Room, 1 King Bed, Balcony, Ocean View
  • Royal Room, 2 Double Beds, Balcony, Ocean View

Location

  • In Zona Hotelera
  • El Rey Ruins - 26 min walk
  • Delfines Beach - 27 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 26 min walk
  • Delfines Beach - 27 min walk
  • Aquaworld - 3.7 mi / 6 km
  • Cancun Interactive Aquarium - 5.1 mi / 8.2 km
  • La Isla Shopping Mall - 6.8 mi / 10.9 km
  • Cancun Convention Center - 7.1 mi / 11.5 km
  • Tortuga Beach - 9 mi / 14.5 km
  • Langosta Beach - 9.7 mi / 15.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

At a glance

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 10 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 (rapid antigen screening) onsite for a surcharge. Reservations for health screenings are required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Visual fire alarm
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Pillowtop mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Dining

Sea & Stones Restaurant - Onsite restaurant.

Arena Sports Bar - Onsite restaurant. Open daily.

Sabor Casual Kitchen - Onsite restaurant. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Small print

Also known as

  • Cancun Westin Resort
  • The Westin & Spa Cancun Cancun
  • The Westin Resort & Spa Cancun Resort
  • The Westin Resort & Spa Cancun Cancun
  • The Westin Resort & Spa Cancun Resort Cancun
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun
  • Westin Resort

Optional extras

Breakfast costs between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Westin Resort & Spa Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 6 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - anytime. Check-out time is 10 AM. Express check-in and check-out and contactless check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include Navios (7-min walk), El Conquistador (2.3 mi), and Captain's Cove (2.6 mi).
  • No, this resort doesn't have a casino, but Dubai Palace Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
  • Practice your swing on the tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. The Westin Resort & Spa Cancun also has a sauna and a steam room, as well as a garden.
8.0.Very good.
  • 10.0.Exceptional

    buen servicio personal muy amigable mi cuarto estaba muy limpio excelente vista al mar recomendado 😊

    Martha, 2 night trip, May 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Comfortable

    Alberto, 2 night family trip, May 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel is beautiful. Our check-in and check out were very slow and frustrating. Over an hour to check- even though there wasn’t a line. We had traveled all day so really wanting into our room. Check out was easily another 30 minute process. We loved the location and the view, rooms were clean and very comfortable.

    Chandra, 1 night trip, May 7, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Buen hotel con algunas fallas.

    El drenaje de la regadera estaba tapado y la cama hacía un ruido muy molesto como si tuviera 20 años.

    inigo, 2 night family trip, May 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome!

    If you want to get away from the crowds, this is the place to stay! Best beach in Cancun, great service and good food!

    Julio, 3 night trip, Apr 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The room was gorgeous and it was very romantic. The service at the beach was extremely slow and often times I’d have to go to the bar myself in order to order because they would just forget about me. The line to check out was also insanely long.

    4 night trip, Apr 14, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    It’s just ok but I wouldn’t recommend it.

    Our stay was ok. The room was outdated overall. The bathtub looked very old. The shower was tiny and there was mold on the silicon caulking. The housekeepers could do a better job cleaning, there were some glass shelfs in the bathroom that were very dusty. The mirror in the bathroom was very old and not very clean. The beds were very comfortable. One thing that I was very disappointed with was that I requested ocean view and I assumed it would have a balcony but it didn’t. Also the beach it’s not the best. Our whole stay they had red flags which means you can’t get in the water and I think it’s always like that because of the way the beach is right there. We had to walk a couple properties down where there was a nice little area of beach where it looked nice and safe but since we weren’t guests at that hotel, we were not able to use their chairs and had to leave our stuff on the sand.

    Maria, 3 night family trip, Apr 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent & Beautiful Hotel

    EXCELLENT, my room was great . Ocean view nice size room , big bathroom with separate shower and tub , two big queen size beds and still ample space so we all weren’t on top of each other in the room. Excellent customer service and amenities . I look forward to staying here in the future !

    Desiree, 1 night trip with friends, Apr 10, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Very unsatisfactory, will not stay again

    The room i was granted is in urgent need of updates. It’s like I was transported to a room in the 80s. Old florring, stucko on the walls, art deco colors etc. the concept doesnt match at all the hotels image, lobby and price

    2 night business trip, Mar 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    OK Resort

    The resort is far from the hotel zone so you will need a car, or depend on taxis or Uber. The room is older and the pillows were pretty bad. The location is OK if you’re looking to hang by the pool and not go in the ocean. The entire week I was there, they had red flags out all along the stretch of beach by the hotel; so no swimming or entering the ocean.

    Dimas, 4 night trip with friends, Mar 16, 2021

    Verified Hotels.com guest review

See all 1,410 reviews