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The Westin Resort & Spa, Cancun

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Exterior
Exterior
Presidential Suite, 1 Bedroom, Balcony, Ocean View | Pillow-top beds, in-room safe, iron/ironing board, free WiFi
Meeting facility
Exterior

Overview of The Westin Resort & Spa, Cancun

The Westin Resort & Spa, Cancun

4.0 star property
Upmarket beachfront hotel with spa, near Iberostar Cancun Golf Course
8.2 out of 10 Very good
8.2/10 Very good

1,024 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
Main amenities
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 6 outdoor pools
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Children's pool
For families
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bath and shower
  • Cable/satellite TV service
  • Garden

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Iberostar Cancun Golf Course - 21 min walk
  • Delfines Beach - 34 min walk
  • El Rey Ruins - 5 min drive
  • Ventura Park Cancun - 5 min drive
  • Riviera Cancun Golf Resort - 7 min drive
  • Aquaworld - 6 min drive
  • La Isla Shopping Mall - 9 min drive
  • Chac Mool Beach - 16 min drive
  • Forum Beach - 17 min drive
  • Cancun Convention Center - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • Arena Sports Bar - 1 min walk
  • Azvl - 8 min walk
  • Capers - 19 min walk
  • La Estancia - 1 min walk
  • Km 19.5 - 8 min walk
Map

About this property

The Westin Resort & Spa, Cancun

At The Westin Resort & Spa, Cancun, you can spend time at the beach enjoying beach umbrellas, beach massages and sunloungers, plus you'll only be a five-minute drive from Delfines Beach. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. The restaurant is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. This upmarket hotel also features a poolside bar, a fitness centre and an outdoor tennis court. Fellow travellers love the family-friendly amenities and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
On-site antigen/rapid COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 379 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Shopping
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 6 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Braille/raised signage
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Raised toilet seat
  • Lowered plug sockets in bathroom
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in shower
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow-top mattress
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Sea & Stones Restaurant – On-site restaurant.
Arena Sports Bar – On-site restaurant. Open daily.
Sabor Casual Kitchen – On-site restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 79.88 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 346 to 390 for adults and MXN 176 to 346 for children

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-out is available.

On-site antigen/rapid COVID-19 testing is available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property accepts credit cards and cash.

Also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

Does The Westin Resort & Spa, Cancun offer free cancellation for a full refund?
Yes, The Westin Resort & Spa, Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Westin Resort & Spa, Cancun?
This property confirms that on-site COVID-19 testing (antigen/rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Westin Resort & Spa, Cancun?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at The Westin Resort & Spa, Cancun?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Westin Resort & Spa, Cancun?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Westin Resort & Spa, Cancun?
You can check in from 4:00 PM - anytime. Check-out time is 10 AM. Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at The Westin Resort & Spa, Cancun?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (20-min drive) and Dubai Palace Casino (20-min drive) are both nearby.
What is there to do at The Westin Resort & Spa, Cancun and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 6 outdoor swimming pools. The Westin Resort & Spa, Cancun also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near The Westin Resort & Spa, Cancun?
Yes, there's an on-site restaurant, Sea & Stones Restaurant.
What's the area around The Westin Resort & Spa, Cancun like?
The Westin Resort & Spa, Cancun is in Zona Hotelera, a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travellers recommend the hotel for its quiet location.

Reviews

8.2

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.1/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

The resort was nice, clean, and quiet. The rooms are spacious.
BRIAN, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

<3 Cancún
Absolutely lovely. An amazing experience. I’ll never forgot. Me and my newlywed wife had an amazing beginning to our honeymoon.
Jeremy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and stay. Very clean and comfortable rooms. Staff was amazing and very friendly and attentive. Close to the protected cove so calmer waters are a short 5 minute walk, which is great if you have kids.
Andrew, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kayla, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was amazing, helpful and friendly Great place to take your kids on vacation Great family atmosphere clean beach.
Patricia, 4-night trip
Verified Hotels.com guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

excellent!
Beautiful hotel at the end of the zona hotelera. We had a great time! Would definitely come back ☺️
Alejandra, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient, friendly, lovely beach location
Trent, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The beach was great. Staff was helpful and friendly.
Tatyana, 7-night trip with friends
Verified Expedia guest review