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All properties in Cancun, Quintana Roo, Mexico

Smart Cancun by Oasis

4-star hotel with restaurant, near Market 28

  • Free WiFi and free parking
From
NZ$77

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7.4.Good.
  • From the beginning is was horrible. They told my reservations didn't include wifi, and…

    Feb 19, 2021

  • Great service, we booked two nights and we don’t have any complains. Reasonable price for…

    Jan 21, 2021

See all 573 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Transport options
Shopping
  • Free WiFi
  • Free parking
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 132 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • 24-hour front desk
  • Air conditioning

For families

  • Private bathroom
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer
  • Coffee/tea maker

What’s around

  • In Downtown Cancun
  • Market 28 - 15 min walk
  • Plaza Las Americas - 25 min walk
  • Dubai Palace Casino - 31 min walk
  • Mercado 23 - 5 min walk
  • Cristo Rey Church - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Smart
  • Smart Plus
  • Smart Non refundable

Location

  • In Downtown Cancun
  • Market 28 - 15 min walk
  • Plaza Las Americas - 25 min walk

What’s around

Landmarks

  • In Downtown Cancun
  • Market 28 - 15 min walk
  • Plaza Las Americas - 25 min walk
  • Dubai Palace Casino - 31 min walk
  • Mercado 23 - 5 min walk
  • Cristo Rey Church - 5 min walk
  • Las Palapas Park - 6 min walk
  • Benito Juarez Municipal Building - 6 min walk
  • PlayCity Casino - 11 min walk
  • Ceviche Square - 11 min walk
  • Séptimo Día Adventist Church - 12 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

At a glance

Hotel size

  • This hotel has 132 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The check-in location differs from the property location. To check in, go to https://www.oasishoteles.mx:643/preregister/search Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens staying 4 nights or more. The fee is USD 18 for each additional screening, and for guests staying 1-3 nights. PCR screening for COVID-19 is available for USD 75 per person. Guests should contact the concierge upon arrival to schedule departure health screenings, which are available in the VIP Lounge Mezzanine at the Grand Oasis Palm lobby

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli

Things to do

  • Golfing nearby

Working away

  • Conference space
  • Conference space size (feet) - 4489
  • Conference space size (meters) - 417
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1985
  • Elevator

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable/satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Dos Lunas - Onsite restaurant.

Small print

Also known as

  • Smart Cancun by Oasis Hotel
  • Oasis Smart Cancun
  • Oasis Smart Hotel
  • Oasis Smart Hotel Cancun
  • Smart Oasis Hotel Cancun
  • Smart Cancun by Oasis Cancun
  • Smart Oasis Cancun
  • Smart Cancun by Oasis Hotel Cancun

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between MXN 200 and MXN 500 for adults, and MXN 100 and MXN 250 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Smart Cancun by Oasis does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Dos Lunas. Nearby restaurants include Coapenitos (4-min walk), Restaurante Labná (6-min walk), and La habichuela Cancun (6-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (11-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
7.4.Good.
  • 8.0.Very good

    Great place to stay in downtown Cancun

    I was impressed with Smart Cancun and in fact, extended my stay there by a few days. The rooms are spacious and well maintained and I always found the staff on the front desk to be friendly and helpful. Outdoors, there is a sizeable pool in which you can actually swim and not just dip along with helpful staff on hand. I would recommend Smart Cancun to anybody planning to visit downtown Cancun.

    Stuart, 1 night trip, Jan 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Pool area is beautiful! Property location very close to mall.

    2 night trip with friends, Dec 25, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    Shower not good. When showering water coming out from washroom

    Rafiq, 5 night family trip, Dec 22, 2020

    Verified Expedia guest review

  • 6.0.Good

    Didn’t like the area. Only had 1 person Running everything. Couldn’t do everyone’s job

    jay, 1 night trip, Nov 27, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Excelent

    Jair, 1 night family trip, Nov 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very good customer service. The staff very nice. Beautiful place

    Adriana, 1 night family trip, Nov 11, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Horrible experience from beginning to end. If you can stay away, please do so. I reserved a room for a night and when I arrived at the location the smart location was closed so we had to go to another one. When we got to the other location they “couldn’t find” my reservation, but that’s only because I used cheap tickets. I was back and forth between hotels before they allowed us in. We were doing this game for 1 hour before getting our room. I booked a room with a double bed that fits 4 people but since I only specified 3 in my reservation I had to pay an additional $84 for my 4th person. Again, if you are able to stay away from this hotel please do so.

    Julio, 1 night family trip, Aug 3, 2020

    Verified CheapTickets guest review

  • 2.0.Poor

    No costumer service

    sahara, 2 night family trip, Jul 1, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Nice concept, but it's not worth the price

    Nice concept, very poor hotel maintenance. Elevators not working, broken things in the room, broken shower, no hot water and little pressure, sheets that did not cover the bed completely, disappointing for the price. Would be a really nice hotel if they just take a little care of it

    Diego, 1 night trip, Mar 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We loved our little balcony! All the trees and plants were amazing’

    L.Grove, 8 night romance trip, Mar 7, 2020

    Verified Expedia guest review

See all 573 reviews