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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

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4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Beach
Beach
Beach
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview of Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

UNESCO Sustainable Travel Pledge

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.0 star property
Adults-only hotel in Costa Mujeres with 4 outdoor pools and spa

7.2/10 Good

254 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • 24-hour health club
  • Sauna
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • UNESCO Sustainable Property
For families
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains

Room options

About this area

What's nearby

  • Ultramar Ferry Puerto Juárez - 25 min drive
  • Norte Beach - 96 min drive
  • Cancun Mall - 27 min drive
  • Puerto Cancun Marina Town Center - 28 min drive
  • Plaza Las Americas - 29 min drive
  • Turtle Beach - 33 min drive
  • Langosta Beach - 35 min drive
  • Tortuga Beach - 37 min drive
  • Cancun Convention Center - 43 min drive
  • Forum Beach - 42 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Enjoy your visit to Costa Mujeres with a stay at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only. Guests can indulge in spa services at the spa, and international cuisine is served at So Cal Gourmet Emporium, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 4 outdoor pools, a bar/lounge and a 24-hour health club.

All-inclusive

All-inclusive room rates at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 380 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • Pilates classes
  • Yoga classes

Working away

  • Business centre
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Garden
  • Terrace
  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

All-inclusive room rates at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.

Dining

So Cal Gourmet Emporium – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
East Sushi & Teppanyaki – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Sunset Strip Steakhouse – This steakhouse only serves dinner. Open daily.
La Cocina Mexican Cuisine – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Gusto Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

Also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Frequently asked questions

Does Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offer free cancellation for a full refund?
Yes, Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
As of 6 December 2022, prices found for a 1-night stay for 2 adults at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only on 13 December 2022 start from NZ$633, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, there are 4 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
No, this hotel doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only and nearby?
On-site recreation at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only includes pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only also has a 24-hour health club and a sauna, as well as a garden.
Are there restaurants at or near Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, So Cal Gourmet Emporium offers international cuisine. Nearby restaurants include Q Bravo (9.3 mi), Soggy Peso (9.3 mi) and Picus (9.3 mi).
Does Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Overall score and ratings

7.2

Good

8.3/10

Cleanliness

7.7/10

Staff & service

7.7/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Kimetha's Birthday Trip
My Stay at PH was AMAZING I can't wait to return!
kimetha, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

I hated this Cancun stay. Although the resort has much to offer as far as restaurants and bars . Our rooms were so nasty . We only stayed 4 days and our room had to be changed 2x days out of the 4!
sharon, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It was a nice experience
Latasha M, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Jacob, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

My room was very clean as well as the entire place. The staff were all very friendly and accommodating. I will definitely come back to Planet Hollywood.
Rosana, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

The service by the staff was great. Not a single complaint. Pool was awesome and so was the food. The buffets are awesome. Will go back.
david, 3-night romance trip
Verified Expedia guest review

8/10 Very good

I love it nice cleaning
kassaye, 4-night romance trip
Verified Expedia guest review

4/10 Fair

The resort was run down and looked dirty. We were given the wrong room at the beginning of our stay then had to waste a whole day waiting for our room to be changed. No happy about this at all.
Mallory, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

The service was terrible. My safe didn’t work the house keeping service was terrible. They never cleaned my room. We had to keep calling for wash clothes. And on top of this I believe the housekeeping stole my money. This was the worst experience in my entire life. I wouldn’t wish this on anybody. Do not come here you will be highly disappointed.
James, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I like the scene, beautiful and great rooms, awesome food and dining choices. What I don't like is the touring options that wasn't well explained and the time it takes to go to chinchina- itza.
Adeyemi Olubunmi, 4-night romance trip
Verified Expedia guest review