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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.0 star property
Adults-only hotel in Costa Mujeres with 4 outdoor pools and spa

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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Photo gallery for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Reception
View from property
Indoor wedding
Premium bedding, in-room safe, desk, laptop workspace
Breakfast, lunch, dinner served; international cuisine

Overview of Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

7.4 out of 10 Good
7.4/10 Good

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • 24-hour health club
  • Sauna
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • Terrace
Feel at home
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains

Room options

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Directors Suite One Bedroom | View from room

Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, in-room safe, desk, laptop workspace

STAR Class Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

About this area

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Ultramar Ferry Puerto Juárez - 16 min drive
  • Terminal Marítima Isla Mujeres - 86 min drive
  • Norte Beach - 97 min drive
  • Cancun Mall - 18 min drive
  • Puerto Cancun Marina Town Center - 20 min drive
  • Plaza Las Americas - 19 min drive
  • Plaza 28 - 20 min drive
  • Turtle Beach - 27 min drive
  • Langosta Beach - 24 min drive
  • Tortuga Beach - 32 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • Spaces Restaurant - 5 min drive
  • Guy's Burger Joint - 6 min walk
  • Isla Blanca - 5 min drive
  • So Cal Gourmet Food Emporium - 1 min walk
  • La Cocina
Map

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only puts you 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Guests can indulge in spa services at the spa, and international cuisine is served at So Cal Gourmet Emporium, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 4 outdoor pools, a bar/lounge and a 24-hour health club.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 380 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • Pilates classes
  • Yoga classes

Working away

  • Business centre
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.

Dining

So Cal Gourmet Emporium – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
East Sushi & Teppanyaki – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Sunset Strip Steakhouse – This steakhouse only serves dinner. Open daily.
La Cocina Mexican Cuisine – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Gusto Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.

Also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Frequently asked questions

Does Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offer free cancellation for a full refund?
Yes, Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, there are 4 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
No, this hotel doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only and nearby?
On-site recreation at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only includes pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only also has a 24-hour health club and a sauna, as well as a garden.
Are there restaurants at or near Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, So Cal Gourmet Emporium offers international cuisine.
Does Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Reviews

7.4

Good

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Fair

The property was beautiful, the architecture of the hotel was well designed, the room was well decorated and we had no problem with cleanliness. The part in which my partner and I were disappointed was in the service, in the buffet breakfasts many times we were without drinks, the bars close at 5 p.m. and only one remains open, the cocktails are not the best, there is no availability in many of the restaurants and the wait for most days was more than 2 hours. In the bathroom the water came out dark and had a muddy smell, we mentioned it to the service but they never did anything. The one thing we liked was Erick from the adult pool bar who treated us very well. I would not repeat this hotel.
Verified Expedia guest review

8/10 Very good

N/A
Jamelia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Michael Brad, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful beach and amenities! Kudos to staff of guest services who did a great job with our reservations.
Kathalin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Olivia, 5-night trip
Verified Expedia guest review

2/10 Poor

The resort was fine. We got tired of the staff asking was everything ok. The liquor was watered down. Pools were nasty had some kind of film cover in it. And it wasn’t from bubbles. We got food poison from the chef experience. The coupons we received upon checking in was useless. Why give a coupon but you charge regular price when u try to use them. Lights were out in buffet. When we arrived all the bars were out of service. Only one remained open. We will never stay here again.
twanda l, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay. Good food and drinks...all inclusive. Great staff. Nice facilities, pools etc. Never felt unsafe.
Nathaniel Brian, 4-night family trip
Verified Expedia guest review

2/10 Poor

Horrible. This is worse than Vegas party scene, and not in the good kind of party scene way. Food is sparse, although it’s an all-inclusive. Have to eat at a sit down restaurant for every meal…even if you’re in a swimsuit. Lunch closes at 3pm, so if you miss it…have to go up to room and order room service. You can order food from a waitress at the pool, but you’ll never get your order. We ordered food from our pool waitress, and it never came. For 2 hours, I found every person I could to try to get our food and was finally told o had to go to a sit down restaurant. Put clothes on and walked to every restaurant…even to the family side…all restaurants had closed at 3pm. First night in my room, it was clear the sheets hadn’t been washed from the previous guests…stain on sheets included. They washed the sheets night two, but the sheets were wet when I got in the bed. Can’t emphasize enough…don’t stay here! Even if they drop the price in half…it’s not worth your vacation. Unless you want to lose weight…lol. I think our entire party lost weight on this trip because we couldn’t get food. If you’re one of the brave to go here…pack some granola bars or something to eat.
Heather Kay, 3-night trip
Verified Expedia guest review

2/10 Poor

Upgraded Room to Swim-Out | Room Smelled
I upgraded my junior suite to the junior swim-out and the room was not clean. Smelled of mildew and when I ran the shower, the water was brown. Concierge was not the nicest. I should have listened to the negative reviews. Will not be returning.
3-night trip
Verified Hotels.com guest review

6/10 Good

Do not buy the Star Class. It’s not worth the money. The food options could be better as well. There is a lot of staff all over the place but they do not attend to you unless you have to have them. It takes awhile to be waited on at restaurants as well.
Tazier, 4-night romance trip
Verified Expedia guest review