Hilton Los Angeles/Universal City

Photo gallery for Hilton Los Angeles/Universal City

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Pool
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Overview of Hilton Los Angeles/Universal City

Hilton Los Angeles/Universal City

4.0 star property
Suburban hotel with outdoor pool, near Universal Studios Hollywood

8.4/10 Very good

2,203 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Pet-friendly
  • Gym
  • Air conditioning
Map
555 Universal Hollywood Dr, Universal City, CA, 91608
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Universal Studios Hollywood - 7 min walk
  • Universal CityWalk - 13 min walk
  • The Wizarding World of Harry Potter™ - 3 min drive
  • Warner Brothers Studio - 14 min drive
  • Hollywood Bowl - 6 min drive
  • Dolby Theater - 6 min drive
  • Pantages Theatre - 6 min drive
  • Hollywood Walk of Fame - 6 min drive
  • Sunset Strip - 20 min drive
  • Hollywood Sign - 21 min drive
  • Melrose Avenue - 23 min drive

Getting around

  • Hollywood Burbank Airport (BUR) - 19 min drive
  • Van Nuys, CA (VNY) - 24 min drive
  • Hawthorne, CA (HHR-Hawthorne Municipal) - 26 min drive
  • Long Beach Municipal Airport (LGB) - 40 min drive
  • Los Angeles Intl. (LAX) - 55 min drive
  • Downtown Burbank Station - 10 min drive
  • Sun Valley Station - 12 min drive
  • Glendale Transportation Center - 12 min drive
  • Universal City Station - 9 min walk

About this property

Hilton Los Angeles/Universal City

Hilton Los Angeles/Universal City puts you within a 10-minute drive of Universal Studios Hollywood and Hollywood Walk of Fame. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Sierra, which serves Californian cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a poolside bar, a 24-hour fitness center, and a fitness center. Fellow travelers like the helpful staff and overall property condition. The property is just a short walk to public transportation: Universal City Station is 9 minutes away.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 495 rooms
  • Arranged over 24 floors

Arriving/Leaving

  • Check-in time from 4 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • An adult age 18 or older must assume all liability for the booking
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (up to 75 lbs)*
  • Pets must be supervised

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Secured covered onsite self parking (USD 35 per night; includes in/out privileges)
  • Onsite valet parking (USD 48 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (32000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1984
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Heated pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hair dryer

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Dining

Cafe Sierra - This restaurant specializes in Californian cuisine and serves breakfast, brunch, lunch, and dinner.
Lobby Lounge - This lobby lounge serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 60.00 per accommodation, per day

Optional extras

  • WiFi is available in guestrooms for USD 7.95 per 24-hour period (rates may vary)
  • WiFi is available in public areas for USD 7.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in public areas for USD 7.95 (rates may vary)
  • Full breakfast is offered for an extra charge of USD 32.00 for adults and USD 15.00 for children (approximately)
  • Early check-in can be arranged for an extra charge of USD 30.00 (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 35.0 per night

Pets

  • Pet deposit: USD 75.00 per stay
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Covered self parking costs USD 35 per night with in/out privileges
  • Valet parking costs USD 48 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

The onsite self parking area has a vehicle height restriction of 6 feet. Oversized vehicles must utilize valet parking (surcharge).

Also known as

Hilton Los Angeles/Universal City
Hilton Los Hotel Angeles/Universal City
Los Angeles/Universal City
Los Angeles/Universal City Hilton
Hilton Los Angeles/Universal City Hotel
Hilton Los Angeles/Universal Hotel
Hilton Los Angeles/Universal
Hilton Los Angeles/Universal City Hotel
Hilton Los Angeles/Universal City Universal City
Hilton Los Angeles/Universal City Hotel Universal City

Frequently asked questions

Overall score and ratings

8.4

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.3/10

Amenities

8.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very good

PAULINE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great for families
Perfect place to stay if you're going to universal. Great pool too. Parking is convenient.
John, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Good and bad
The front desk staff service upon arrival was horrible. The individual made no eye contact and I as very short with his responses made us feel extremely uncomfortable being there as if we did not belong there and when I asked him if the convenience store at the hotel sold Dramamine his response was something like I don’t know you should check instead of saying I don’t know but can look into it for you. No greeting at all and just said give me you ID and credit card. At check out, service was outstanding. Linda was kind and professional and took the time to interact with me, additionally she heard my concerns from the previous night and offered free parking. Linda was understanding and her costumer service reminded me of how great a hotel experience should be. Linda, thank you for taking pride in what you do and for caring about how you make others feel. We need more Lindas in the world.
Aileen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Judith, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Conveniently located within Universal.
Liza, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Adriana, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nicholas, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

My experience
Its so amazing and comfortable.... staff are friendly and accomodating.....
Mark, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Orrin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient and affordable
The check in process was smooth. The staff was very friendly! The beds were a little uncomfortable. They need to replace those. Very convenient to the parks!
Roxanne, 1-night family trip
Verified Hotels.com guest review