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One&Only Mandarina

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Private beach, white sand, free beach shuttle, free beach cabanas
Private beach, white sand, free beach shuttle, free beach cabanas
Private beach, white sand, free beach shuttle, free beach cabanas
Private beach, white sand, free beach shuttle, free beach cabanas
5 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers

Overview of One&Only Mandarina

One&Only Mandarina

5.0 star property
Upmarket beachfront hotel with spa, near Campo de Ensueno Golf Course

9.2/10 Superb

47 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
Riviera Nayarit, Nuevo Vallarta, Lo de Marcos, NAY, 63779
Main amenities
  • Daily housekeeping
  • On a private beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free beach shuttle
  • Fitness centre
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Rollaway/extra beds
  • Separate bath and shower

Room options

About this area

What's nearby

  • On a private beach

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 73 min drive
  • Free beach shuttle

Restaurants

  • Lupita - 8 min drive
  • Kenia - 9 min drive
  • Mr. Ribs - 10 min drive
  • Restauran Chuyita - 10 min drive
  • El Rodeo - 14 min drive
Map

About this property

One&Only Mandarina

One&Only Mandarina offers a private beach where you can enjoy free cabanas, beach umbrellas and beach massages, plus you'll have access to on-site scuba-diving, snorkelling and surfing/body boarding. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Alma Restaurant, one of 3 restaurants, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a fitness centre.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 104 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 51 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site valet parking

Off-site

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Private dining
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Childcare in room (surcharge)
  • Children's games

What to do

  • On a private beach
  • Free beach club
  • Free beach shuttle
  • Yoga classes
  • Ecotours
  • Hiking/biking trails
  • Ropes course
  • Horse riding/hire
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Surfing/body boarding
  • Waterskiing
  • Windsurfing
  • Ziplining
  • Fishing
  • Water tubing nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Free beach shuttle
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • Built in 2019
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 5 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 42-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Memory-foam mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Private pool
  • Balcony
  • Individually furnished

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Spa

ONE&ONLY SPA has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Alma Restaurant – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Reservations are required.
Carao Restaurant – This poolside restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Tree Top Bar – This cocktail bar overlooks the ocean. Open daily.

Awards and affiliations

One&Only Mandarina is listed in the 2021 Condé Nast Traveller Hot List.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 35.0 per night
  • Children's club access is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, sofa beds and high chair

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 6:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

One and Only Mandarina
One & Only Mandarina
One& Only Mandarina
One&Only Mandarina Hotel
One&Only Mandarina Lo de Marcos
One&Only Mandarina Hotel Lo de Marcos
Oneandonly Mandarina

Frequently asked questions

Does One&Only Mandarina offer free cancellation for a full refund?
Yes, One&Only Mandarina does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at One&Only Mandarina?
As of 6 December 2022, prices found for a 1-night stay for 2 adults at One&Only Mandarina on 7 December 2022 start from NZ$3,063, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at One&Only Mandarina?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at One&Only Mandarina?
Yes, there are 5 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at One&Only Mandarina?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 51 lbs per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at One&Only Mandarina?
Yes, there's free valet parking.
What are the check-in and check-out times at One&Only Mandarina?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at One&Only Mandarina and nearby?
Have fun with on-site activities such as horse riding, kayaking and mountain biking. Additional recreation on-site includes ecotours and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. One&Only Mandarina also has 2 bars, a private beach and private plunge pools, as well as a fitness centre, spa services and a picnic area.
Are there restaurants at or near One&Only Mandarina?
Yes, there are 3 on-site restaurants, featuring Mediterranean cuisine, ocean views and poolside dining. Nearby restaurants include Lupita (2.2 mi), Kenia (2.7 mi) and Mr. Ribs (3.6 mi).
Does One&Only Mandarina have any outdoor private spaces?
Yes, every room features a private pool, a private plunge pool and a balcony.

Overall score and ratings

9.2

Superb

9.8/10

Cleanliness

9.2/10

Staff & service

9.3/10

Amenities

9.7/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Exceptional

Edgar, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jesus Ricardo Rivero, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Chelsea, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Julianne, 9-night trip
Verified Expedia guest review

10/10 Exceptional

The best
Hussein, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Life changing experience!
Honestly I can’t say one bad thing about this resort, from the service to the accommodations I give this place a perfect score!
Liran, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

this place is amazing !!. Great service and banderas villa was so beautiful .
guillermo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

I normally do not leave reviews but I have to this time. This was one of the most unbelievable places I have ever stayed and i have been lucky to stay in some of the worlds best places from the Burj in Dubai to the Four Seasons in Bali. This had everything. The staff do not know how to say no and the villas are top class. The mix of Jungle and the beach is quite unique and honestly breathtaking. If I was to give them some areas to look to improve - its only 1 year open so they are missing a few things like greeting you by name, the staff do an amazing job cleaning the rooms but they can be slow to come clean the room and their wines are outrageously priced. This place is not cheap to stay so I’m pretty sure most like a good bottle of wine but why would anyone pay 10X the cost of wine. A simple bottle of silver oak is over $500 which would cost $60 in the store. As a result, there were very little bottles being served which was a shame. Not sure of the logic here but it was disappointing. Ended up drinking a few $50 glasses of wine in the evenings. All in all, that is nit picking and the holiday was one if not the best we have been on. Well done to the team in Mexico and to the One & Only
Declan, 8-night family trip
Verified Hotels.com guest review

8/10 Very good

Antonio, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Let’s start with the positive… the hotel & location is stunning. The rooms are also very nice & spa it’s great as well. Now let’s get into the negative… they are seriously understaffed. You can only get around the property with the golf carts and there is always a wait of at least 15/20 minutes to pick you up and take you anywhere. It would be nice if they could provide you bikes so you could get around on your own if you want. The food is super overpriced and it needs some serious work. We went to the adult pool the first day and i forgot my spf in the room asked the guy that was there if they had any so i wouldn’t have to waste 30 mins going back to the room but they didn’t have any spf and didn’t know if the store sold it, I asked for some water and after 45 minutes nobody showed up so we left and went to the beach. Service there it’s better but still not up to the standards of a property of this level. You’re very secluded meaning it takes you 30 minutes to get to closest town and the store in the property doesn’t have anything aside of some clothes so definitely pack your essentials before. We had to leave prior to our departure date because our son had an emergency eye surgery but I literally had to call and email them multiple times to process my refund back to my card which took over 15 business days. Which seems unnecessarily long.
7-night family trip
Verified Expedia guest review