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Sheraton Zagreb Hotel

Photo gallery for Sheraton Zagreb Hotel

Piano bar
Indoor pool
Indoor pool
Terrace/patio
Premium bedding, minibar, in-room safe, desk

Overview of Sheraton Zagreb Hotel

Sheraton Zagreb Hotel

5.0 star property
Luxury hotel in Donji Grad with 2 restaurants and spa

8.4/10 Very good

999 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
Map
Kneza Borne 2, Zagreb, 10000

Room options

About this area

What's nearby

  • In Donji Grad

Getting around

  • Zagreb (ZAG) - 24 min drive
  • Zagreb Central Station - 8 min walk
  • Zagreb (ZGC-Zagreb Central Train Station) - 9 min walk
  • Zagreb Zapadni Station - 29 min walk

Restaurants

  • Pizzeria Faust - 2 min walk
  • Beertija - 3 min walk
  • Kascheta - 3 min walk
  • Don Vito's - 3 min walk
  • Monocycle specialty coffee - 3 min walk

About this property

Sheraton Zagreb Hotel

Try your luck at the casino when you stay at Sheraton Zagreb Hotel in Zagreb. Guests can visit the spa to be pampered with massages, facials or body treatments, and Fontana Restaurant, one of 2 restaurants, serves international cuisine. An indoor pool, a poolside bar and a health club are other highlights at this luxurious hotel. Fellow travellers love the comfortable beds and location.

Languages

Croatian, English, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 306 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered on-site self-parking (EUR 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • Fitness classes
  • Pilates classes
  • Shopping
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (10764 square feet)

Services

  • 24-hour front desk
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Piano
  • Health club
  • An indoor pool
  • Art gallery on site
  • Casino
  • Full-service spa
  • 5 casino gaming tables
  • 7 casino slot machines
  • Casino VIP room
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Lever door handles
  • Well-lit path to entrance

Languages

  • Croatian
  • English
  • Italian

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily.

Dining

Fontana Restaurant – This restaurant specialises in international cuisine.
King Tomislav Restaurant – On-site restaurant. Open daily.
Cafe Imperial – This café only serves light fare. Open daily.
Piano Bar – On-site piano bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 500 per day

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.59 per person, per night for adults; EUR 0.80 per night for guests aged 12-17 years old. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 21 per person
  • Early check-in can be arranged for an extra charge of EUR 10 (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 10 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 40 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per day

Parking

  • Covered self-parking costs EUR 20 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Hotel Sheraton Zagreb
Sheraton Hotel Zagreb
Sheraton Zagreb
Sheraton Zagreb Hotel
Zagreb Hotel Sheraton
Zagreb Sheraton
Zagreb Sheraton Hotel
Sheraton Zagreb Hotel Hotel
Sheraton Zagreb Hotel Zagreb
Sheraton Zagreb Hotel Hotel Zagreb

Frequently asked questions

Does Sheraton Zagreb Hotel offer free cancellation for a full refund?
Yes, Sheraton Zagreb Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Zagreb Hotel?
As of 5 February 2023, prices found for a 1-night stay for 2 adults at Sheraton Zagreb Hotel on 19 February 2023 start from NZ$219, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Zagreb Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Zagreb Hotel?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Sheraton Zagreb Hotel?
Yes, dogs are welcome. There's a charge of EUR 20 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Sheraton Zagreb Hotel?
Yes. Self-parking costs EUR 20 per day.
What are the check-in and check-out times at Sheraton Zagreb Hotel?
You can check in from 3:00 PM - midnight. There's a charge of EUR 10 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 10 (subject to availability). Express check-in and check-out are available.
Is there an on-site casino at Sheraton Zagreb Hotel?
Yes, the 1076 square-foot casino features 7 slot machines and 5 gaming tables.
What is there to do at Sheraton Zagreb Hotel and nearby?
On-site recreation at Sheraton Zagreb Hotel includes aerobics and pilates. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sheraton Zagreb Hotel also has a casino and a sauna, as well as a steam room.
Are there restaurants at or near Sheraton Zagreb Hotel?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Monocycle specialty coffee (3-min walk), Trattoria Canzona (4-min walk) and Cukeraj (4-min walk).
What's the area around Sheraton Zagreb Hotel like?
Sheraton Zagreb Hotel is in Donji Grad, a short 8-minute walk from Zagreb Central Station and 13 minutes' walk from Ban Jelacic Square. Travellers say that the local area is very walkable perfect for sightseeing.

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

8.2/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Exellent
Valerii, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Junwoo, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Friendly Helpful Staff but That’s All
I’m in Zagreb for hip replacement surgery and can hardly walk due to intense pain. I had to wait rather longer than I would’ve liked to check in, but the receptionist was friendly and helpful I then got into the lift and my door card would not work. Two other people got in and used their card to go to level four. When I pressed button 3 the lift would not respond. The doors.closed and the light went out. I got the doors to open and exited on level 4 and then struggled with my luggage down to level 3. Fortunately a cleaner saw me struggling and carried my bag for me. When I got to my room, 356, both key cards failed to work. The cleaner came to my rescue again, but I had to sit on the floor until someone else came to let me in. The door cards failed on three other occasions due to being placed next to an iPhone. The room was spacious with a large comfortable bed, but only a very small window (60x120 roughly). It was very dark in the room. To make matters worse, when I left I paid in full, but the deposit of £550 was left on my card stopping me from using it. When I was discharged from hospital I had to purchase 30 syringes of anti thrombosis medicine. I didn’t have enough money left in my account to complete the transaction. Fortunately a Good Samaritan stepped in and paid the £100. This could have been life threatening. The a la carte food in the restaurant and the service was excellent. I didn’t try breakfast but it looked a bit chaotic.
Dark room with very small window
Chicken breasts coated in Parmesan cheese
Trevor, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I would recommend Sheraton Zagreb to all my friends. Excellent service by very professional staff, from reception to housekeeping. Our family had a great stay. We booked 5 rooms.
Bess, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sarah, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

peter, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location with great staff
Angelita, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

marcus, 3-night trip
Verified Hotels.com guest review

8/10 Very good

zheng, 3-night trip
Verified Expedia guest review