Hotel Arbaso

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Overview of Hotel Arbaso

Hotel Arbaso

4.0 star property
4-star San Sebastian hotel with 1 restaurants, connected to the convention center

9.8/10 Exceptional

137 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Calle Fuenterrabía 24, San Sebastian, Gipuzkoa, 20004
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Free use of bicycles
  • Beach towels
  • Valet parking
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In San Sebastian Centro
  • Concha Promenade - 1 min drive
  • Concha Beach - 5 min drive
  • Bay of Biscay - 5 min drive
  • Basilica of Saint Mary of the Chorus - 10 min drive
  • Monte Urgull - 8 min drive
  • Ondarreta Beach - 3 min drive
  • Kursaal Congress Centre and Auditorium - 7 min drive
  • Miramar Palace - 9 min drive
  • Donostia-San Sebastian Aquarium - 17 min drive
  • Reale Arena - 10 min drive

Getting around

  • San Sebastian (EAS) - 26 min drive
  • Biarritz (BIQ-Pays Basque) - 43 min drive
  • Donostia-San Sebastián Station - 5 min walk
  • San Sebastian (YJH-San Sebastian-Donostia Train Station) - 6 min walk
  • San Sebastian Amara Station - 8 min walk
  • Airport shuttle (surcharge)

About this property

Hotel Arbaso

Hotel Arbaso offers an airport shuttle (available 24 hours) for EUR 40 per person one-way. Guests can indulge in massages and enjoy Basque cuisine at Narru, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, a 24-hour fitness center, and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered onsite self parking (EUR 25 per night)
  • Secured covered onsite valet parking (EUR 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • Onsite garage

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (late night)

Taking the kids

  • Children stay free

What to do

  • Private winery tours
  • Beach nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach towels

Facilities

  • 1 building/tower
  • Built in 2020
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Communal living room
  • 24-hour fitness center
  • Spa services

Accessibility

  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 43-inch TV
  • Premium digital channels
  • Netflix

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • In-room massage
  • Heated floors

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

Narru - This fine-dining restaurant specializes in Basque cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of EUR 25 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 40 per person (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Airport shuttle service for children costs EUR 40 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Covered self parking costs EUR 25 per night
  • Covered valet parking costs EUR 25 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Arbaso
Hotel Arbaso Hotel
Hotel Arbaso San Sebastian
Hotel Arbaso Hotel San Sebastian

Frequently asked questions

Overall score and ratings

9.8

Exceptional

9.9/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.9/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Exceptional

Fabulous hotel but pay the extra money for a room with a window that doesn’t open out onto the ventilation shaft ...!! We didn’t know any better as it was our first time staying here....
Paul, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location extremely helpful staff even found us a table for evening meal in a full restaurant
Paula, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Teck Liang, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Comfort, luxury, location !!!
Booked primarily because of location and valet parking. Both turned out to be good reasons but- the service, especially at the door was outstanding… even running after us in the rain to offer an umbrella! Top notch wireless speaker, Dyson hairdryer, pillow menu😃. Only ate one breakfast at hotel restaurant but it was good. Recommend highly.
Debi, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great property but no VIP status benefit
Patrick, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Kenneth, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing, nothing else to say
Recommend this hotel 100%, for the price by far one of the best I’ve ever stayed at. People are great, food at Narru (on site) is next level, the room is spacious, clean and serviced consistently and the hotel location can’t be better. Literally anything you need they will make happen for you, their attitude is second to none! They even have a function were you can order from a menu of pillows to your liking! 🔥 10/10 for sure
Juan F, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Superb from start to finish
From the minute we arrived, we were looked after by the warm, friendly, efficient staff that greeted us, parked our car and helped out with any queries we had. The hotel and in particular the room was very well designed, with thoughtful features such as a loo that stayed illuminated at night, great lighting options, the Dyson hairdryer, and the ability to access Netflix, Amazon etc. The hotel was in the perfect location for accessing the bars and restaurants of the old town, the beaches and the shops - all within 5-10 mins walk. Free valet parking a big plus in this busy city. We will definitely return!
Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect
Mark, 2-night trip
Verified Hotels.com guest review