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All properties in Rotorua, Bay of Plenty Region, New Zealand
1 room, 2 adults

Novotel Rotorua Lakeside, Rotorua, New Zealand

4.5-starOfficial New Zealand Rating provided by Qualmark®
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
9-11 Tutanekai St, P O Box 348, Rotorua, 3201, New Zealand

Luxury hotel with indoor pool, near Polynesian Spa
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect™ Rewards stamps here
  • Much better than last time, Jul 31, 2020
  • Good stay, great location for our family, kids loved the pool and hot tubs. Buffet…Jul 25, 2020

Novotel Rotorua Lakeside, Rotorua, New Zealand

from NZ$175
  • Twin Room, 2 Queen Beds, City View
  • Room, 1 King Bed, City View
  • Room, 1 King Bed, Lake View
  • Twin Room, Multiple Beds, Lake View
  • Junior Suite, 1 King Bed, Lake View

What’s around Novotel Rotorua Lakeside, Rotorua, New Zealand


  • Heart of Rotorua
  • Polynesian Spa - 13 min walk
  • Matariki Hangi & Maori Cultural Performance - 1 min walk
  • Eat Street - 1 min walk
  • Rotorua i-SITE Visitor Centre - 6 min walk
  • Rotorua Hospital - 6 min walk
  • Sir Howard Morrison Performing Arts Centre - 6 min walk
  • Tama-te-Kapua Meeting House - 7 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

At a glance

Key facts

Hotel size

  • This hotel has 199 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas (60 minutes per day)

  • WiFi in rooms *



  • Free self parking (limited)

  • Electric vehicle charging point

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Water dispenser
Things to do
  • Indoor pool
  • Fitness facilities
  • Number of spa tubs - 3
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (meters) - 320
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Year Built - 1996
  • Elevator
  • Designated smoking areas
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Hindi
  • Japanese
  • Spanish
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Digital TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Novotel Rotorua Lakeside, Rotorua, New Zealand’s small print

Also known as

  • Lakeside Novotel
  • Rotorua Novotel Lakeside
  • Accor Rotorua Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel
  • Novotel Rotorua Lakeside Rotorua
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Lakeside Rotorua
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Rotorua
  • Novotel Lakeside Rotorua
  • Novotel Rotorua
  • Novotel Rotorua Lakeside
  • Rotorua Lakeside
  • Rotorua Novotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6 AM to 11 PM.
  • Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    A shield is in place between staff and guests in main contact areas.

    Contactless check-in and contactless check-out are available.

    The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Mandatory fees

    Deposit: NZD 100 per night

    Optional extras

    Late check-out can be arranged for an extra charge of NZD 20 (subject to availability)

    Full breakfast is offered for an extra charge of NZD 32 per person (approximately)

    Babysitting/childcare is available for an extra charge

    WiFi is available in guestrooms for NZD 10 per 24-hour period (5-device limit, rates may vary)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Novotel Rotorua Lakeside, Rotorua, New Zealand

    • Does Novotel Rotorua Lakeside offer free cancellation for a full refund?
      Yes, Novotel Rotorua Lakeside does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Novotel Rotorua Lakeside?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at Novotel Rotorua Lakeside?
      Yes, there's an indoor pool. Guests have pool access from 6 AM to 11 PM.
    • Are pets allowed at Novotel Rotorua Lakeside?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Novotel Rotorua Lakeside?
      You can check in from 2 PM to midnight. Check-out time is 11 AM. Late check-out is available for a charge of NZD 20 (subject to availability).
    • Are there restaurants at or near Novotel Rotorua Lakeside?
      Yes, there's an onsite restaurant that serves international cuisine.

    Recent reviews

    Very good 8.2 From 380 reviews

    Good 6.0
    Hotel has great location, great fitness facilities gym/pool, excellent breakfast. Room service could improve cleaning room levels of dust plus during stay room cleaning wasn’t as thorough as I would expect from hotel this rating plus wifi down for over 24hrs not good in this day
    Oliver, nz3 night family trip
    Exceptional 10.0
    Staff were all very helpful and courteous location was great.
    Keith, nz3 night trip
    Good 6.0
    Ibis is probably better for lot less money
    Not a real Novotel, this is well below Novotel standards, Extremely run down and worn out bedrooms, Rooms are so small for a novotel and for its price tag. Outdated (probably more than 15 years old) Bathroom shower is an absolute fail, Sorry, Don't recommend Somehow this hotel is Extremely overrated!
    nz2 night trip
    Very good 8.0
    Great service
    Once again, great service at Novotel Rotorua
    Charles, nz1 night family trip
    Exceptional 10.0
    Really enjoyed our stay . Great location.
    Tara, nz2 night family trip
    Good 6.0
    Good location. But room was tired- bathroom needs a fix up. Bed sooooo uncomfortable!!
    Sheryl, nz1 night family trip
    Exceptional 10.0
    Girls night out
    Great friendly service for check in and out. Clean spacious room. Friendly service in restaurant and bar. easy walk to eateries and shopping. Parking might be a struggle for a bigger car. Would absolutely recommend this hotel.
    Victoria, nz1 night family trip
    Very good 8.0
    Mother Daughter trip
    Wonderful Mother daughter trip - Pool a bit noisy with kids jumping into pool only downfall, Adult only time would be great for all
    Danielle, nz1 night family trip
    Very good 8.0
    Geothermal pool was quite dirty, needs serious attention!
    Lolitha, nz1 night romance trip
    Fair 4.0
    Handy location but not worth the price
    The location of the hotel is handy to the lake and town centre but the room was not worth the price we paid. The bed size was advertised as King but it was more the size of a Queen. The toilet flush didn’t deliver a full tank of water. It was a standard old hotel room and overall wasn’t as comfortable and spacious as we expected for approx. $350 per night. There is the gym and pool that you have access to though. The service at the desk during check-in was ok but the lady at the desk during checkout wasn’t the friendliest.
    nz2 night family trip

    Novotel Rotorua Lakeside, Rotorua, New Zealand

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